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Redundant Asterisk solution for Hatzola, London, UK |
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Cyber-cottage.co.uk* were approached by Hatzola* to provide a resilient
platform for the reception, recording and transferring of emergency
calls to home based operators.
The
proposed solution was based on two Dell servers, Asterisk and the
Redfone fonebridge.
To
handle the resiliency Linux HA heartbeat was installed on the servers,
This controlled Asterisk, The fonebridge and the “floating IP”.
All configurations are synced between servers as are all recordings.
For power backup a KeySource UP was installed with a runtime in
excess of 4 hours.
Since
installation the system has run faultlessly except for one occasion
where the primary server was switched off in error, Due to the
Resiliency of the platform this was not noticed for some hours such
was the seamless changeover.
*Hatzola
Hatzola
was set up over thirty years ago, and is now an organization needing
little introduction. It has evolved rapidly in last few decades into
a household name known world over. Countless lives have been saved
thanks to our dedicated teams expertise and endless dedication. Please see case study and diagram here
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Wallboard for Asterisk Queues |
The Market for Asterisk in the small call center market has been growing year on year. A key item that has been missing has been WallBoards. These are historicly LED displays showing calls answered, lost etc. In the last few years these have been replaced by Plasma screens displaying this info in a more graphical form So what is the ACCW ? well its a Flash application that will run in any browser that draws data from a mysql database and displays these in a simple and clear form. Key to these are dynamic scales so that as call load increases so will the scale of the graphs. It also shows a histogram of call load for the last 15 miniutes. In its default form it can summerise the data from upto 3 queues and display them as one set of data. It is also possible to have multiple displays each displaying a different queue, This is done by creating a directory for each display and wrapping them in iframe. The data as already mentioned is stored in a database. This is part of the Asternic Stats package which must be installed and this will give you historical reporting of your queues as well as providing the data for the ACCW.
Requirements:On the server: - Web server with php support.
- Mysql database.
On the client: - Flash plugin to display graphics
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