{"id":1340,"date":"2014-10-21T16:28:08","date_gmt":"2014-10-21T16:28:08","guid":{"rendered":"http:\/\/178.62.237.127\/?p=1340"},"modified":"2014-10-21T19:34:41","modified_gmt":"2014-10-21T19:34:41","slug":"1340","status":"publish","type":"post","link":"https:\/\/www.cyber-cottage.co.uk\/?p=1340","title":{"rendered":""},"content":{"rendered":"<p><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" data-attachment-id=\"1304\" data-permalink=\"https:\/\/www.cyber-cottage.co.uk\/?attachment_id=1304\" data-orig-file=\"https:\/\/i0.wp.com\/www.cyber-cottage.co.uk\/wp-content\/uploads\/2014\/10\/QueueMetrics.png?fit=260%2C50&amp;ssl=1\" data-orig-size=\"260,50\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"QueueMetrics\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/www.cyber-cottage.co.uk\/wp-content\/uploads\/2014\/10\/QueueMetrics.png?fit=260%2C50&amp;ssl=1\" class=\"alignleft wp-image-1304 size-full\" src=\"https:\/\/i0.wp.com\/178.62.237.127\/wp-content\/uploads\/2014\/10\/QueueMetrics.png?resize=260%2C50\" alt=\"\" width=\"260\" height=\"50\" \/>QueueMetrics, \u00a0The Advanced Call Center Software Solution Suite.\u00a0Measure your targets, conversion rates and agent activities.\u00a0Create accurate reports and statistics.\u00a0Set security and privacy on individual queues.\u00a0Support virtual and multi-tenant production environments.<\/p>\n<p>But above all Improve your business.<\/p>\n<p>&nbsp;<\/p>\n<p class=\"jetpack-slideshow-noscript robots-nocontent\">This slideshow requires JavaScript.<\/p><div id=\"gallery-1340-1-slideshow\" class=\"jetpack-slideshow-window jetpack-slideshow jetpack-slideshow-black\" data-trans=\"fade\" data-autostart=\"1\" data-gallery=\"[{&quot;src&quot;:&quot;https:\\\/\\\/i0.wp.com\\\/www.cyber-cottage.co.uk\\\/wp-content\\\/uploads\\\/2014\\\/10\\\/QueueMetrics-Banner.png?fit=851%2C315\\u0026ssl=1&quot;,&quot;id&quot;:&quot;1303&quot;,&quot;title&quot;:&quot;QueueMetrics Banner&quot;,&quot;alt&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;itemprop&quot;:&quot;image&quot;},{&quot;src&quot;:&quot;https:\\\/\\\/i0.wp.com\\\/www.cyber-cottage.co.uk\\\/wp-content\\\/uploads\\\/2014\\\/10\\\/Banner-5.png?fit=900%2C400\\u0026ssl=1&quot;,&quot;id&quot;:&quot;1300&quot;,&quot;title&quot;:&quot;Banner 5&quot;,&quot;alt&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;itemprop&quot;:&quot;image&quot;},{&quot;src&quot;:&quot;https:\\\/\\\/i0.wp.com\\\/www.cyber-cottage.co.uk\\\/wp-content\\\/uploads\\\/2014\\\/10\\\/Banner-4.png?fit=900%2C400\\u0026ssl=1&quot;,&quot;id&quot;:&quot;1299&quot;,&quot;title&quot;:&quot;Banner 4&quot;,&quot;alt&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;itemprop&quot;:&quot;image&quot;},{&quot;src&quot;:&quot;https:\\\/\\\/i0.wp.com\\\/www.cyber-cottage.co.uk\\\/wp-content\\\/uploads\\\/2014\\\/10\\\/Banner-3.png?fit=900%2C400\\u0026ssl=1&quot;,&quot;id&quot;:&quot;1298&quot;,&quot;title&quot;:&quot;Banner 3&quot;,&quot;alt&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;itemprop&quot;:&quot;image&quot;},{&quot;src&quot;:&quot;https:\\\/\\\/i0.wp.com\\\/www.cyber-cottage.co.uk\\\/wp-content\\\/uploads\\\/2014\\\/10\\\/Banner-2.png?fit=900%2C400\\u0026ssl=1&quot;,&quot;id&quot;:&quot;1297&quot;,&quot;title&quot;:&quot;Banner 2&quot;,&quot;alt&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;itemprop&quot;:&quot;image&quot;},{&quot;src&quot;:&quot;https:\\\/\\\/i0.wp.com\\\/www.cyber-cottage.co.uk\\\/wp-content\\\/uploads\\\/2014\\\/10\\\/Banner-1.png?fit=900%2C400\\u0026ssl=1&quot;,&quot;id&quot;:&quot;1296&quot;,&quot;title&quot;:&quot;queuemetrics&quot;,&quot;alt&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;itemprop&quot;:&quot;image&quot;},{&quot;src&quot;:&quot;https:\\\/\\\/i0.wp.com\\\/www.cyber-cottage.co.uk\\\/wp-content\\\/uploads\\\/2014\\\/10\\\/LowayReseller.png?fit=300%2C104\\u0026ssl=1&quot;,&quot;id&quot;:&quot;1302&quot;,&quot;title&quot;:&quot;LowayReseller&quot;,&quot;alt&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;itemprop&quot;:&quot;image&quot;}]\" itemscope itemtype=\"https:\/\/schema.org\/ImageGallery\"><\/div>\n<p>QueueMetrics Features:<\/p>\n<ul>\n<li>Live administrator and supervisor call center status panel.<\/li>\n<li>Area code breakdowns inclusive of calling and waiting time.<\/li>\n<li>Agent billable and payable time with total sales, contacts and conversion statistics.<\/li>\n<li>Live agent page with queue statistics and agent controls.<\/li>\n<li>Total unanswered calls with disconnection time and position.<\/li>\n<li>Complete call distribution statistic, including sales and contacts, by week, day or hour.<\/li>\n<li>Administrator message broadcasting and SMS functionality.<\/li>\n<li>Full agent availability with session and pauses details and history.<\/li>\n<li>Inbound ACD call attempts with metrics available by operator, terminal and queue.<\/li>\n<li>Detailed call information including the Asterisk Call ID and recorded call.<\/li>\n<li>Total of answered calls including call length and waiting time metrics.<\/li>\n<li>Inclusive SLA of answered and unanswered calls and disconnection causes.<\/li>\n<li>Extensive Quality Assessment module.<\/li>\n<li>Send automated nightly PDF\/XLS exports by e-mail.<\/li>\n<li>Hundreds of metrics computed.<\/li>\n<\/ul>\n<table style=\"width: 100%;\">\n<tbody>\n<tr>\n<td>\n<h4>Operations Managers can:<\/h4>\n<ul>\n<li>See accurate reports of all call center activities.<\/li>\n<li>Run reports by single and by user-created queue groups.<\/li>\n<li>Measure agents activities, business targets and conversion rates.<\/li>\n<li>Fully configure security and privacy, queue-by-queue.<\/li>\n<\/ul>\n<\/td>\n<td>\n<h4>Team Leaders can:<\/h4>\n<ul>\n<li>Create real time call and agent reporting.<\/li>\n<li>See agent status and real\u00adtime activities.<\/li>\n<li>Remotely listen to live calls as they are handled.<\/li>\n<li>Watch agent screens through a VNC client.<\/li>\n<\/ul>\n<\/td>\n<td>\n<h4>Agents can:<\/h4>\n<ul>\n<li>See the calls they&#8217;re handling and integrate with external CRM.<\/li>\n<li>Pass data gathered from IVR menus or Caller\u00adID.<\/li>\n<li>Set call status codes for all inbound and outbound traffic.<\/li>\n<li>Log\u00adon, log\u00adoff, go on pause and set pause reason codes.<\/li>\n<\/ul>\n<\/td>\n<td>\n<div class=\"col-lg-3\">\n<div class=\"col-lg-3\">\n<h4>IT Managers can:<\/h4>\n<\/div>\n<\/div>\n<ul>\n<li>Support single-server or Asterisk\u00ae clusters.<\/li>\n<li>Support database and flat-file storage.<\/li>\n<li>Tune Asterisk\u00ae interaction to minimize the load on the Asterisk\u00ae server.<\/li>\n<li>Avoid patching or changing an existing Asterisk\u00ae installation.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>To download a product feature sheet <a href=\"http:\/\/178.62.237.127\/wp-content\/uploads\/2014\/10\/QueueMetrics_product_sheet.pdf\" target=\"_blank\">click here<\/a>\u00a0or call us for a quote.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>QueueMetrics<br \/>\nThe Advanced Call Center Software Solution Suite. Measure your targets, conversion rates and agent activities. Create accurate reports and statistics. Set security and privacy on individual queues. Support virtual and multi-tenant production environments.<br \/>\nBut above all Improve your business.<\/p>\n","protected":false},"author":1,"featured_media":1302,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[87,86],"tags":[23,35,40,43,51,66,76,77],"class_list":["post-1340","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-qmsupport","category-software-products","tag-asterisk","tag-elastix","tag-freepbx","tag-gradwell","tag-linux","tag-queuemetrics","tag-voip","tag-xorcom"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.cyber-cottage.co.uk\/wp-content\/uploads\/2014\/10\/LowayReseller.png?fit=300%2C104&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/s5daZy-1340","jetpack_sharing_enabled":true,"jetpack_likes_enabled":false,"jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/www.cyber-cottage.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/1340","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cyber-cottage.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cyber-cottage.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cyber-cottage.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cyber-cottage.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1340"}],"version-history":[{"count":8,"href":"https:\/\/www.cyber-cottage.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/1340\/revisions"}],"predecessor-version":[{"id":1343,"href":"https:\/\/www.cyber-cottage.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/1340\/revisions\/1343"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cyber-cottage.co.uk\/index.php?rest_route=\/wp\/v2\/media\/1302"}],"wp:attachment":[{"href":"https:\/\/www.cyber-cottage.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1340"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cyber-cottage.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1340"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cyber-cottage.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}