BT Openreach (who help us supply internet connectivity services) have advised that provision and repair of their services are now on a \u201cbest endeavours\u201d basis only across the UK and will impact all our connectivity products: DSL, Ethernet, FTTC, FTTP, FIBRE, PSTN, ISDN2, ISDN30, LLU MPF and SMPF<\/p>\n\n\n\n
Priority restoration of services will only take place for organisations deemed \u201ccritical\u201d, including NHS, pharmacies, utilities etc (full list below)<\/p>\n\n\n\n
Ongoing repairs will continue for all, but with priority given to critical organisations<\/p>\n\n\n\n
All newly-appointed provisioning will be pushed back to Monday 1st June 2020 at the earliest<\/p>\n\n\n\n
Openreach\/BT have declared that the current situation they and we are all facing is a matter beyond their control in light of COVID-19.<\/p>\n\n\n\n
As such, appointments for provision and repair are on a best endeavours basis only, this covers everyone nationwide and will impact the following products that we provide: DSL, Ethernet, FTTC, FTTP, FIBRE, PSTN, ISDN2, ISDN30, LLU MPF and SMPF, including adjustment of orders.<\/p>\n\n\n\n
Fault Repair<\/strong> Ongoing repairs to the BT\/Openreach infrastructure will continue, but with high priority focus being on the above-mentioned critical core services ahead of all others. We appreciate your patience during these times, and we\u2019re sure you understand that the protection and restoration of core services is paramount to sustaining core infrastructure services.<\/p>\n\n\n\n Openreach have advised <\/strong>on Fault repair with immediate effect: <\/strong><\/p>\n\n\n\n To support efforts to reduce human contact and promote social distancing, all installation activities\u00a0that require access to a customer\u2019s premises are now suspended until after 1st<\/sup>\u00a0June 2020<\/strong>. Openreach will attempt to\u00a0complete\u00a0as much of the\u00a0inflight orders from outside of the premises as possible,\u00a0but\u00a0if internal work is required, these will be rebooked\u00a0post 1st\u00a0June 2020. Any orders that do not require on premise installation will proceed as normal, but we appreciate these cases are limited. Porting of Numbers<\/strong><\/p>\n\n\n\n During this time, the ability to port and move numbers between all core telecoms suppliers has also been affected, with BT\/Openreach now declaring the following porting requests that are in flight will be affected with immediate effect.\u00a0Those porting services affected are:<\/p>\n\n\n\n Ports that are Multi Line (a number of sequential numbers 01234 000000 \u2013 01234 000100 or broken number ranges) as these have to be manually triggered. These port requests will be postponed until further notice and will not be ported to your new supplier. They will remain operational until they can be processed within a normal timeframe.<\/p>\n\n\n\n Single Line ports (i.e. 01234 567890) are still available but may be delayed beyond a previously agreed date<\/p>\n\n\n\n Any new import requests for porting where BT is the range holder will not be accepted until further notice<\/p>\n\n\n\n New Orders<\/strong><\/p>\n\n\n\n All new orders received with immediate effect that require BT or Openreach infrastructure (the majority) are being moved to commence from 1st June 2020 onwards. This will be under constant review and may have further delays should the situation worsen.<\/p>\n\n\n\n All existing orders in the system with BT or Openreach will continue to progress, but with a view to completing the orders as soon as possible and may be delivered well outside of expected and industry standard timelines.<\/p>\n\n\n\n We are still accepting new orders, however, there will be a delivery backlog for any products requiring BT or Openreach provision until at least 1st June 2020 onwards. <\/p>\n\n\n\n We will continue to share more information from core suppliers like BT Openreach on this page as soon as we have it. A full breakdown of Openreach\u2019s current service status is in the table below.<\/p>\n","protected":false},"excerpt":{"rendered":" BT Openreach (who help us supply internet connectivity services) have advised that provision and repair of their services are now on a \u201cbest endeavours\u201d basis only across the UK and will impact all our connectivity products: DSL, Ethernet, FTTC, FTTP, FIBRE, PSTN, ISDN2, ISDN30, LLU MPF and SMPF Priority restoration of services will only take […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"Carrier Updates 25-03 fro BT openreach repairs and porting","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[188],"tags":[],"class_list":["post-2458","post","type-post","status-publish","format-standard","hentry","category-covid19"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p5daZy-DE","jetpack_sharing_enabled":true,"jetpack_likes_enabled":false,"jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/www.cyber-cottage.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/2458","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cyber-cottage.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cyber-cottage.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cyber-cottage.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cyber-cottage.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2458"}],"version-history":[{"count":1,"href":"https:\/\/www.cyber-cottage.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/2458\/revisions"}],"predecessor-version":[{"id":2459,"href":"https:\/\/www.cyber-cottage.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/2458\/revisions\/2459"}],"wp:attachment":[{"href":"https:\/\/www.cyber-cottage.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2458"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cyber-cottage.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2458"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cyber-cottage.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2458"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
During this time, priority and restoration of services will take place for critical functions only, such as NHS, pharmacies, utilities, emergency services, retail and wholesale food distribution outlets and financial services.<\/p>\n\n\n\n
\u00a0
The exception to these rules are those businesses identified as critical national infrastructure. This includes; NHS, pharmacies, utilities, emergency services, retail and wholesale food distribution outlets, and financial services businesses.\u00a0On site installation work will be permitted for these businesses but we will\u00a0have to justify the criticality of the service to Openreach<\/strong>.<\/p>\n\n\n\nCore infrastructure service providers<\/h2>\n\n\n\n