Tag: leased lines

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Case Studies

Xorcom Solution for Kensington Office

An existing client was moving offices from Carnaby St London to Kensington, Since the original system was installed the usage had changed with the majority of staff now being based in South Africa where we also have remotely installed an Asterisk solution previously.

For the new kensington office it was decided to use a Xorcom IPBX as this single box solution would make management easier and as ISDN2 Lines were required the overall cost would be lower than using a dedicated server and ISDN2 gateway.

xr2000-analog-250

The system was preconfigured and tested in our Lab and then taken to site and installed in one day. The clean interface allows for easy addition of handsets using the endpoint manager.

Since the company make a large volume of international calls it was decided to use Gradwell for outgoing calls as this means a great saving over BT for call charges. They also had a EFM circuit installed for both Voice and office internet usage.

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Design Installation Services Support Technical

Gradwell Approved Professional

A Gradwell Approved Professional (GAP) has a core set of knowledge required to succeed with the Gradwell product set and systems. To become a Gradwell Approved Professional partners must pass an examination and show an in depth knowledge of Gradwell Products and Voip Support.

This means you can be confident that they can:

  • Achieve consistent roll outs of reliable business telephony services.
  • Confidently resolve end user technical issues within an acceptable time frame.

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Categories
Case Studies Technical

Man In The Middle

Man In The Middle Server, What does he mean I hear you ask?

Well its the best term for it, as it describes what it is and does. Basicly we have an AsteriskServer sitting in between the incoming lines and the main  PBX. Idealy We would have liked to replace the existing PBX but in some cases this just isnt possible and we have to accept this.

So why may we need to do this, Well we have used this solution to allow customers to have follow the sun  support call centers.  Calls arrive to a dedicated DDI number that is for support in that country and depending on the time of day it is routed to the call center that is open in another part of the world over a voip network. This is done by Asterisk checking the called number of all calls and if a match is made the call is passed off to Asterisk to handle the call in its dialplan, all other unmatched calls are passed on to the main system.

We have also used this method of connection to play prompts to callers before the call is sent to the main system. Calls in this case can be identified by CallerID name or number. So for example calls from the BT operator, International payphones or even just a certain CallerID Number are played a specific message and then either forwarded on or passed on to a IVR (Interactive Voice Response menu) to be handled in a specific manner.

A another often used reason for this type of connection is when migrating from a legacy pbx to and Asterisk server. The line connections are the same and the call flow is controlled by the dialplan, Routing calls on teh Asterisk system to its dialplan and routing calls for extensions still on the old system to it.

Once all extensions are migrated to the new system the old system can be turned off and removed with no interuption to the users on the new system.