Categories
Products Products and services Software

Zoiper 5 Softphone

Zoiper is a softphone application that allows users to make and receive calls over the internet using Voice over IP (VoIP) technology. The software is available for download on a range of devices, including desktop computers, laptops, smartphones, and tablets, and is compatible with a variety of operating systems, including Windows, macOS, iOS, and Android.

Zoiper provides users with a range of features designed to enhance the user experience and improve the quality of calls. These features include high-quality audio and video calls, support for multiple SIP accounts, call recording, and the ability to transfer calls.

Zoiper also includes advanced security features to protect user privacy and prevent unauthorized access. This includes support for Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP), as well as the ability to encrypt calls using Advanced Encryption Standard (AES) 256-bit encryption.

In addition to its standard features, Zoiper also offers a range of advanced features and customization options for power users. This includes the ability to customize the user interface, integrate with third-party applications, and access advanced settings for call quality and network optimization.

Overall, Zoiper is a versatile and feature-rich softphone application that provides users with a range of options for making and receiving calls over the internet. Its high-quality audio and video calls, advanced security features, and customizable settings make it a popular choice for both personal and business use.

User-friendly interface, HD audio & video, IM and more

Zoiper 5 is the newest of our softphone collection for Windows, macOS and Linux.
No more tedious manual configurations, now with automated wizards for audio, video and accounts.

  • contacts integration
  • presence
  • call conference
  • call transfer
  • encryption

Intuitive UX design

Zoiper 5 offers a vastly improved user experience with its new, familiar and intuitive interface. The traditionally painstaking configuration has been simplified with our auto probing configuration wizard.

Drag and drop calls and contacts to transfer calls or combine them into a conference

All your contacts in one interface!

Do you have lots of contacts from various sources and databases? No need to worry, with our newest phone, you can look and pull contacts and display these in a combined Contacts list for easy access.

Zoiper’s flexible settings options allows you to choose which contact sources to see in your Contacts list. Maybe you don’t necessarily need all your personal contacts while at the office? Switch that source off, and you are good to go!

Zoiper can load and search your contacts on the fly from these places:

  • Outlook 2007, 2010 and 2013 (32 and 64 bit versions)
  • Windows contacts
  • Mac address book
  • External LDAP server
  • Outlook or Exchange clients
  • Google contacts
  • Import your contacts from an external CSV file

Available for

Desktop

Apple

Android

User-friendly interface, HD audio & video, IM and more

Zoiper 5 is the newest of our softphone collection for Windows, macOS and Linux. The application has been designed with attention to detail, brand new UI that is easy to use and stays out of your way, so you can focus on what matters the most – the calls.

  • Intuitive interface
  • Contacts
  • Video

Excellent Audio and Video calls, Transfer and Conference functionalities paired with easy navigation, give any user the necessary tools for everyday tasks.

Baked with our own Zoiper iOS SDK, the app is built with efficiency in mind, making battery use as little as possible thanks to an improved background app activity.

Now with completely redesigned user interface. The best quality on the market VoIP app for Android is here with new and improved battery saving techniques. Advanced business users will be happy to find out that all their favorite functions are still here.

Zoiper is here to work for you anywhere, at any time, on any network!

Licensing and Trials

For Trial please contact us by email or phone and we can assign licenses to you to test with. Bulk licence pricing is available please contact us.

Categories
Applications Sangoma Phones Software

Sangoma Desktop Phone

The Sangoma Phone for Desktop turns a user’s computer into a fully featured phone like Connect does for your mobile device so that it is primed to take full advantage of Sangoma’s complete unified communications suite.

Users can leverage the Sangoma Phone wherever sufficient bandwidth is available, allowing them to turn their home, hotel room, favorite café, or other remote location into a fully featured office.

Workforce mobility has never been this easy or powerful, allowing businesses to increase their geographic reach like never before.

Sangoma Phone also presents users with the possibility of reducing hardware costs and travel expenses.

Advanced, crystal clear audio from anywhere
Features include:

  • Hold/Resume
  • Blind Transfer – you can send the call to ring
  • another number or a voicemail box
  • Merge* – conference one call into another
  • Audio Conference Manager* – see your
  • conference-call participants and who is doing
  • the talking, mute people, kick people out of
  • the conference, or end the conference entirely
  • Record* – start and stop a recording of your
  • active call
  • Park* – park, see and answer parked calls

Download a Brochure here or contact us to enable it on you FreePBX or PBXact system

Categories
Blog FreePBX Products and services Software

FreeStats

FreeStats is a re-write and expansion of the original call center stats package from Asternic giving it a fresh look and some additional features requested by users including CDRs, Search and Administrator login.

The statistics are now ‘live’ as the system uses mysql storage of queue records and not the parsing of the logfile that in the case of the original package had to be “Cron’d”

The screenshots of the package here show the refreshed user interface and additional pages.

The Search function lets you search the DB for the call uniqueID or callerID number then displaying all items in the queue logs and the realtime page is rewritten to work with modern Asterisk versions and the updated versions of AMI and Ajam for control of agents.

The package for downloading includes full installation instructions that can be viewed here and sql file for creating the mysql DB. An additional option is to limit access to the application by changing the config.php so that the Administrator logins can be used for allowing access to the system.

The code is opensource and your free to make changes or if you like it consider buying me a coffee.

Download the Source here

Categories
Blog FreePBX Software

A Web based call management package for small Hotels and Serviced offices

FreeHMS is a web based call management package for small Hotels, Guest Houses and managed offices. It is designed to work with FreePBX and Asterisk.

It allows owners to bill guests or users for the phone usage allowing guests to make calls, setup wakeup calls and access voicemail. Rooms are initially blocked from calling other rooms but can call Admin extensions with out being checked in. When a room is checked in they can make trunk calls and set up wakeup calls. When checking out any wakeup calls are removed and the voicemail is defaulted and all Voicemail messages are deleted.

Setting up the system is simple for Installer with minimal changes to the dialplan which are included in the custom configuration file. The system can be set to any language as all text is from a single configuration file which also includes currency and tax rate for billing. Users are created in FreePBX user admin so are easily changed and added.

Call rates are set using the rates page only available to the Admin users

Administration is simple and password controlled using the ‘User Managment’ module of Freepbx so changes to rates and rooms can only be carried out by the admin users, Reception users can log guests in and out, Create Bills and mark rooms for cleaning as well as set or cancel wakeup calls, The Housekeeping login only allows setting of rooms clean or not*. If a room is not marked as clean then that room cannot be checked in.

The software is fully web based and can be used on PC, Mac, Tablet or even smartphone.

The software is opensource and can be customised to suit most customers.

Features Include:

Checkin /Checkout

Billing : Rates are set by the admin user only, Bill can printed with relevant sales tax added.

Cleaning : Rooms are marked unclean on checkout and can only be checked in when marked as clean by reception or the cleaning staff. A cleaning list can be printed off for stall without a tablet or smartphone.

The software is here to download  and as its released as OSS you can modify and extend it as you wish

If you just want the software its free to download,  Limited email support will be available, All we ask is if you add a feature or make a change let us have it so everyone can benefit from it.

Finally if there is a feature you want let us know how we can work with you to make it come about.

If you do download and like it, maybe think about buying me a coffee

Categories
Blog Handsets Products Sangoma Phones Software

Sangoma Connect Mobile

We know that right now, communication is key. We also know that you need to be able to work where it makes the most sense for you, so mobility is a must. Connect Mobile is here to help you communicate more effectively, It is the next-generation mobile softphone app for FreePBX and PBXact.

Sangoma Connect Mobile combines the best of our existing solutions with new core mobile technologies to provide a greater communication experience for calling and collaborating with coworkers.


It allows staff to work remotely using the Sangoma Connect Mobile
app for iOS and Android devices. Employees can enjoy voice, SMS, and multi-party video collaboration*, using their business extension,
while keeping their personal device information private.
The intuitive onboarding process sends an auto-generated email to
each user upon activation from the PBX with simple instructions for
them to download the app with instant log-in. It’s as simple as that!
Secured Communications
Sangoma Connect users are protected by TLS/SRTP encryption
which means their phone calls are kept private while on cellular
or WiFi connections, and your business is secured from any
unauthorized connections.

Sangoma Connect Mobile provides rich voice and video calling for PBXact and FreePBX, on iOS and Android devices. We’ve made the onboarding experience very simple for system administrators to provision, and for users to install:

  • Audio & Video Calls using your Business Extension, Make and receive calls using your mobile device, while protecting your,personal phone number, using mobile data or WiFi connection.
  • Do-Not-Disturb (DND), Silence all inbound business calls when you don’t want to be disturbed using the scheduling feature for automatic behavior.
  • Voicemail, Receive business voicemail directly to the app, allowing users to quickly listen to calls they have missed.
  • QuickDial with BLF, Create a list of favorite contacts for easy access with BLFs (Busy Lamp Field) that also show the current status of your colleagues.
  • Powerful Call Control, Users can blind & Warm transfer calls, record and have 3-way conversations

And that’s it! It just works. Issues like certificate management, which can be a manual process with other apps, are handled automatically.

Another great feature is the integrated Sangoma Meet, the award-winning video conferencing platform within Sangoma Connect Mobile, making it super simple to create or join a multi-party video conference.

How to Get It

Sangoma Connect Mobile is included, free-of-charge, for all new and existing PBXact systems.  It is also free-of-charge to FreePBX customers with an active connect license, for the same amount of users already purchased. Simply perform an update on your system, and Sangoma Connect will be available within the User Management Module.

Purchasing Options

FreePBX customers can dowload a free 2 user 1 year licence, and those wishing to purchase a Sangoma Connect Mobile license can do so from us.  Sangoma have integrated Sangoma Connect Mobile with Connect Desktop , users can take advantage of even further collaboration tools for your MacOS or Windows computer. Simply purchase the Connect license from the portal store and choose to use Sangoma Connect Mobile, or both! If needed, here are some helpful instructions on how to purchase a license and how to install on your FreePBX system.

Download the Mobile Client

End users can download the iOS or Android app, for free, by searching for ‘Sangoma Connect’ in the respective app stores. A direct download link is also available within the invitation email end-users receive. Here is information on how to use the app.

Email or Call for current licence pricing

Categories
Products Sangoma Software

Zulu UC – The Ultimate Desktop and Softphone integration for your Business

Zulu UC Desktop and softphone integration unifies the most popular business communication tools & applications enhancing user productivity and mobility. Designed specifically for FreePBX and PBXact phone systems, Zulu enables features such as:

  • Zulu Softphone enabling users to make/receive phone calls from their desktop or mobile stations, including Chat for team collaboration.
  • Faxing directly from the Zulu widget & softphone.
  • Click-to-call to make calls directly from your web browser and /or email client.
  • Call Pop for CRM and help desk integration.

Get Your Free Zulu 2 User FreePBX License, FreePBX Zulu UC 2 User Package is Free of Charge. Each User Package comes with 2 users good for 12 months.

Features


Click to Call

With Click-to-Call integration, users can instantly call any phone number that is seen on their web browser or MS Outlook client which a click!. Simply click on the phone number and Zulu will initiate an outbound call via the softphone client or your desk phone, whichever is with you at the time. Great for mobile users who come and go from their workstation.

Click-to-Call also recognizes extensions and phone number prefixes, so you never have to worry about having to modify the phone number or extension you wish to click to dial.

Call Pop

Ideal for CRM and Help Desk Integration, Call Pop will automatically open your desktop web browser on an inbound call with all the information of the caller. This feature helps users expedite phone calls and provide the caller with the best customer service experience.

* For additional CRM integration check out our CRM Link Module

Presence

Improve communication between staff members by allowing them to see each other’s presence via the Zulu Softphone. This feature can save your employees time by reaching out to members who they know are available to take their request.

Users can set their presence using a variety of pre-set statuses or create their own. And because Presence is server side, a user’s presence will be updated across all communication endpoints automatically too.

Zulu Softphone

At the Center of the Zulu is the all new softphone enabling users to take their office with them and never miss a call.

  • Make and receive phone calls using Desktop
  • Send and receive FAX*
  • Control Presence status which will update your status on all your devices
  • Flexible Calling Options- generate a phone call from either the client on your desktop or your desk phone. Great for mobile users who come and go from their workstation.

Faxing requires the Fax Pro Module

Chat

The Zulu UC Softphone features integrated Chat functionality so that staff members can communicate with each other more effectively. Features like 1-to-1 messaging, group chat, file transfer and auto-archiving will improve employee collaboration and improve business results. Finally, one tool to do it all!

*Compatibility
Operating System: Zulu UC is compatible with Windows, Mac and Linux operating Systems. Browsers: Click-to-call and Screen POP work with Firefox and Chrome (Safari coming soon).

Categories
Asterisk Support Blog Design FreePBX Knowledge Base Software

G.729 Goes Royalty Free

G.729 – IMPORTANT INFORMATION

As of January 1, 2017 the patent terms of most Licensed Patents under the G.729 Consortium have expired.

With regard to the unexpired Licensed Copyrights and Licensed Patents of the G.729 Consortium Patent License Agreement, the Licensors of the G.729 Consortium, namely Orange SA, Nippon Telegraph and Telephone Corporation and Université de Sherbrooke (“Licensors”) have agreed to license the same under the existing terms on a royalty-free basis starting January 1, 2017.

For current Licensees of the G.729 Consortium Patent License Agreement, no reports and no payments will be due for Licensed Products Sold or otherwise distributed as of January 1, 2017.

For other companies selling G.729 compliant products and that are not current Licensees of the G.729 Consortium, there is no need to execute a G.729 Consortium Patent License Agreement since Licensors have agreed to license the unexpired Licensed Copyrights and Licensed Patents of the G.729 Consortium Patent License Agreement under the existing terms on a royalty-free basis starting January 1, 2017.

As soon as we hear how this is going to affect Digium Asterisk we will update here.

 

Categories
IPPBXs Software

FreePBX

With over 1 MILLION production systems worldwide and 20,000 new systems installed monthly, the FreePBX community continues to out-perform the industry’s commercial efforts. The FreePBX EcoSystem has developed over the past decade to be the most widely deployed open source PBX platform in use across the world. The openness of the project allows users, resellers, enthusiasts and Partners to utilize the FreePBX EcoSystem to build robust communications solutions that are powerful but at the same time easy to implement and support. Sangoma is proud to be the sponsor of FreePBX project. If you are new to FreePBX you can get started quickly by downloading and installing the FreePBX Distro. The FreePBX Distro is an all in one platform that installs everything you need to build a phone system. Once You have a basic PBX in place you can add commercial modules to add advanced features to an already feature rich base install of FreePBX.

 

As an open source GPL, web-based PBX solution, FreePBX is easy to customize and adapt to your changing needs. FreePBX can run in the cloud or on-site, and is currently being used to manage communications of all sizes and types of environments from small one person SOHO (Small Home, Small Office) businesses, to multi-location corporations and call centers. The FreePBX ecosystem provides you with the freedom and flexibility to custom design business communications around your needs.

FreePBX Commercial Modules are add-ons that enhance the already feature rich base install of FreePBX! These modules are not Open Source GPL and are only designed to work with CentOS or RHEL systems. The FreePBX Distro is already preconfigured to work with these modules. For custom installations please see: Install Commercial Modules on CentOS and RHEL based systems

The FreePBX appliance is a purpose-built, high-performance PBX solution. Designed and rigorously tested for optimal performance, this is the only officially supported hardware solution for FreePBX. The appliance comes preloaded with the FreePBX Distro and includes a one-year warranty!

Featuring the FreePBX Distro, this appliance is an ideal fit for businesses looking to get more from a PBX. With millions of deployments throughout the world, FreePBX is relied upon daily by everyone from enterprises to startups. Leveraging the powappliances-headerer of FreePBX has enabled businesses to grow while keeping communication expenses minimal. The FreePBX Distro has made deploying, configuring and using a PBX system easier than ever! With an easy-to-use GUI (Graphical User Interface), getting started is a breeze!

Sangoma IP Phones Designed Exclusively for FreePBX are Designed to work with FreePBX, Sangoma IP phones are so smart you can quickly and easily use them right out of the box. Each phone in the series features industry standard Power over Ethernet, so no power cable or outlets required. They have full duplex speakerphones, dual Ethernet Ports, multi-way conference calling, high definition voice quality, and they’re Virtual Private Network (VPN) capable.

Full Integration with FreePBX, FreePBX phone apps are available right on the phone, straight out of the box with no requirement for additional licenses. Users can control complicated features directly from their phones. There’s no need to remember feature codes. User applications include: Call Parking, Follow Me, Do Not Disturb, Conference Rooms, Call Forwarding, Time Conditions, Presence, Queues, Transfer to Voice Mail, Visual Voice Mail, and Log in/out.

Why is Sangoma Zero Touch Better? VoIP telephones can be complex to install, and manually configuring many different parameters and hundreds of extensions can take hours. When you buy and install your Sangoma IP phones, the redirection server automatically points the phone to the Sangoma FreePBX for configuration. Other vendors have redirection servers, but they have to be programmed with the details of the IP PBX. Only Sangoma can provide Zero Touch provisioning with FreePBX.

EndPoint Manager Included When using a Sangoma phone, EndPoint Manager software inside FreePBX is automatically enabled. This lets your users control global settings, program their phone keys, map extensions, upload images, download new firmware, and much more.

 

 

Categories
QueueMetrics Support Software

QueueMetrics,  The Advanced Call Center Software Solution Suite. Measure your targets, conversion rates and agent activities. Create accurate reports and statistics. Set security and privacy on individual queues. Support virtual and multi-tenant production environments.

But above all Improve your business.

 

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QueueMetrics Features:

  • Live administrator and supervisor call center status panel.
  • Area code breakdowns inclusive of calling and waiting time.
  • Agent billable and payable time with total sales, contacts and conversion statistics.
  • Live agent page with queue statistics and agent controls.
  • Total unanswered calls with disconnection time and position.
  • Complete call distribution statistic, including sales and contacts, by week, day or hour.
  • Administrator message broadcasting and SMS functionality.
  • Full agent availability with session and pauses details and history.
  • Inbound ACD call attempts with metrics available by operator, terminal and queue.
  • Detailed call information including the Asterisk Call ID and recorded call.
  • Total of answered calls including call length and waiting time metrics.
  • Inclusive SLA of answered and unanswered calls and disconnection causes.
  • Extensive Quality Assessment module.
  • Send automated nightly PDF/XLS exports by e-mail.
  • Hundreds of metrics computed.

Operations Managers can:

  • See accurate reports of all call center activities.
  • Run reports by single and by user-created queue groups.
  • Measure agents activities, business targets and conversion rates.
  • Fully configure security and privacy, queue-by-queue.

Team Leaders can:

  • Create real time call and agent reporting.
  • See agent status and real­time activities.
  • Remotely listen to live calls as they are handled.
  • Watch agent screens through a VNC client.

Agents can:

  • See the calls they’re handling and integrate with external CRM.
  • Pass data gathered from IVR menus or Caller­ID.
  • Set call status codes for all inbound and outbound traffic.
  • Log­on, log­off, go on pause and set pause reason codes.

IT Managers can:

  • Support single-server or Asterisk® clusters.
  • Support database and flat-file storage.
  • Tune Asterisk® interaction to minimize the load on the Asterisk® server.
  • Avoid patching or changing an existing Asterisk® installation.

To download a product feature sheet click here or call us for a quote.