FreeStats is a re-write and expansion of the original call center stats package from Asternic hoprfully giving it a fresh look and some features requested by users.
There is additional information for managers including integration of CDR for calls and comparison of calls and a search function.
The statistics are ‘live’ as the system uses mysql storage of queue records and not the parsing of the logfile that in the case of the original package had to be “Cron’d”
The screenshots of the package here show the refreshed user interface and additional pages.
The Search function lets you search the DB for the call uniqueID or callerID number then displaying all items in the queue logs and the realtime page is rewritten to work with modern Asterisk versions and the updated versions of AMI and Ajam for control of agents.
The package for downloading includes full installation instructions that can be viewed here and sql file for creating the mysql DB. An additional option is to limit access to the application by changing the config.php so that the Administrator logins can be used for allowing access to the system.
We know that right now, communication is key. We also know that you need to be able to work where it makes the most sense for you, so mobility is a must. The latest milestone in our mission to help you communicate more effectively is the next-generation mobile softphone app for FreePBX and PBXact. It’s called Sangoma Connect Mobile, and it is now available to download!
Sangoma Connect Mobile combines the best of our existing solutions with new core mobile technologies to provide a greater communication experience for calling and collaborating with coworkers.
Sangoma Connect Mobile provides rich voice and video calling for PBXact and FreePBX, on iOS and Android devices. We’ve made the onboarding experience very simple for system administrators to provision, and for users to install:
Administrators: enable Connect users via the User Manager within the PBXact or FreePBX admin interface. That automatically sends an invitation email message to each user.
Users: open their invitation email and follow simple instructions to download the app from the app store, then click a ‘magic log-in link’ in the email to immediately configure – no need for details like hostnames, extension numbers, or passwords.
And that’s it! It just works. Issues like certificate management, which can be a manual process with other apps, are handled automatically.
Blind and assisted transfer
Contacts and favorites – including BLF
BLF Lamp status of features that support it such as Day/Night and CallFlow
DND with scheduling for out-of-office convenience
Another great feature is that we’ve integrated Sangoma Meet, our award-winning video conferencing platform within Sangoma Connect Mobile, making it super simple to create or join a multi-party video conference.
How to Get It
Sangoma Connect Mobile is included, free-of-charge, for all new and existing PBXact systems. It is also free-of-charge to FreePBX customers with an active Zulu license, for the same amount of users already purchased. Simply perform an update on your system, and Sangoma Connect will be available within the User Management Module.
FreePBX customers, without Zulu, wishing to purchase a Sangoma Connect Mobile license can do so from the Sangoma Portal Store. We have integrated Sangoma Connect Mobile with Zulu Desktop so that customers can take advantage of even further collaboration tools for your MacOS or Windows computer. Simply purchase the Zulu license from the portal store and choose to use Sangoma Connect Mobile, or both! If needed, here are some helpful instructions on how to purchase a license and how to install on your FreePBX system.
Download the Mobile Client
End users can download the iOS or Android app, for free, by searching for ‘Sangoma Connect’ in the respective app stores. A direct download link is also available within the invitation email end-users receive. Here is information on how to use the app.
Zulu UC is the ultimate communication and collaboration tool, enhancing work place productivity for on-site and remote workers. With Zulu UC, you define your work place environment, enabling workstations, laptops and mobile devices with unified communication features, keeping you closely connected with all your colleague, where ever they are located. Studies have shown that a large percentage of work place productivity happens when staff is out of the office, away from their desk. Zulu UC is there to make sure that you capture your creativity when it happens, wherever you are located.
Mobility Zulu allows you to make and receive calls through your office extension as if you were sitting at your desk, reducing costs and allowing you to maintain your personal phone number.
Call Pop Ideal for CRM and help desk integration, Call Pop automatically opens your desktop web browser on an inbound call with all the information of the caller, helping you provide better customer service.
Presence & Status Change your status to let your colleagues know your availability. Your status update across all your endpoint devices too, letting users know whether you can take a phone call.
Click-to-Call Click-to-Call allows users to instantly call any phone number that is seen on their web browser. Simply click on the phone number, and Zulu will initiate an outbound call via the desktop client or your desk phone.
Team Chat Fully-featured one-to-one and group chat enables users to communicate without having to start a phone call. Zulu’s intuitive chat interface allows users to break off into phone call, fax, SMS, or transfer files.
File Sharing Collaborate more effectively by instantly sharing files with colleagues within the same interaction screen using the Zulu Desktop Client.
Collaborate with colleagues and customers directly from your computer
Click-to-Call from your browser and other popular desktop applications
SMS and FAX (Requires Sangoma SIPStation service) File sharing
Screen Pop for web-based help desks
Make/receive phone calls using your extension
Chat with colleagues using direct and group messaging
Phone System Contact list integration for Dial-by-Name
Presence control (Available, Chat, Away, DND, Not Available)
Zulu UC Desktop and softphone integration unifies the most popular business communication tools & applications enhancing user productivity and mobility. Designed specifically for FreePBX and PBXact phone systems, Zulu enables features such as:
Zulu Softphone enabling users to make/receive phone calls from their desktop or mobile stations, including Chat for team collaboration.
Faxing directly from the Zulu widget & softphone.
Click-to-call to make calls directly from your web browser and /or email client.
With Click-to-Call integration, users can instantly call any phone number that is seen on their web browser or MS Outlook client which a click!. Simply click on the phone number and Zulu will initiate an outbound call via the softphone client or your desk phone, whichever is with you at the time. Great for mobile users who come and go from their workstation.
Click-to-Call also recognizes extensions and phone number prefixes, so you never have to worry about having to modify the phone number or extension you wish to click to dial.
Ideal for CRM and Help Desk Integration, Call Pop will automatically open your desktop web browser on an inbound call with all the information of the caller. This feature helps users expedite phone calls and provide the caller with the best customer service experience.
Improve communication between staff members by allowing them to see each other’s presence via the Zulu Softphone. This feature can save your employees time by reaching out to members who they know are available to take their request.
Users can set their presence using a variety of pre-set statuses or create their own. And because Presence is server side, a user’s presence will be updated across all communication endpoints automatically too.
At the Center of the Zulu is the all new softphone enabling users to take their office with them and never miss a call.
Make and receive phone calls using Desktop
Send and receive FAX*
Control Presence status which will update your status on all your devices
Flexible Calling Options- generate a phone call from either the client on your desktop or your desk phone. Great for mobile users who come and go from their workstation.
The Zulu UC Softphone features integrated Chat functionality so that staff members can communicate with each other more effectively. Features like 1-to-1 messaging, group chat, file transfer and auto-archiving will improve employee collaboration and improve business results. Finally, one tool to do it all!
Operating System: Zulu UC is compatible with Windows, Mac and Linux operating Systems. Browsers: Click-to-call and Screen POP work with Firefox and Chrome (Safari coming soon).
As of January 1, 2017 the patent terms of most Licensed Patents under the G.729 Consortium have expired.
With regard to the unexpired Licensed Copyrights and Licensed Patents of the G.729 Consortium Patent License Agreement, the Licensors of the G.729 Consortium, namely Orange SA, Nippon Telegraph and Telephone Corporation and Université de Sherbrooke (“Licensors”) have agreed to license the same under the existing terms on a royalty-free basis starting January 1, 2017.
For current Licensees of the G.729 Consortium Patent License Agreement, no reports and no payments will be due for Licensed Products Sold or otherwise distributed as of January 1, 2017.
For other companies selling G.729 compliant products and that are not current Licensees of the G.729 Consortium, there is no need to execute a G.729 Consortium Patent License Agreement since Licensors have agreed to license the unexpired Licensed Copyrights and Licensed Patents of the G.729 Consortium Patent License Agreement under the existing terms on a royalty-free basis starting January 1, 2017.
As soon as we hear how this is going to affect Digium Asterisk we will update here.
FreeHMS is a web based call management package for small Hotels, Guest Houses and managed offices. It is designed to work with FreePBX and Asterisk.
It allows owners to bill guests or users for the phone usage allowing guests to make calls, setup wakeup calls and access voicemail. Rooms are initially blocked from calling other rooms but can call Admin extensions with out being checked in. When a room is checked in they can make trunk calls and set up wakeup calls. When checking out any wakeup calls are removed and the voicemail is defaulted and all Voicemail messages are deleted.
Setting up the system is simple for Installer with minimal changes to the dialplan which are included in the custom configuration file. The system can be set to any language as all text is from a single configuration file which also includes currency and tax rate for billing. Users are created in FreePBX user admin so are easily changed and added.
Call rates are set using the rates page only available to the Admin users
Administration is simple and password controlled using the ‘User Managment’ module of Freepbx so changes to rates and rooms can only be carried out by the admin users, Reception users can log guests in and out, Create Bills and mark rooms for cleaning as well as set or cancel wakeup calls, The Housekeeping login only allows setting of rooms clean or not*. If a room is not marked as clean then that room cannot be checked in.
The software is fully web based and can be used on PC, Mac, Tablet or even smartphone.
The software is OSS and can be customised to suit most customers.
Billing : Rates are set by the admin user only, Bill can printed with relevant sales tax added.
Cleaning : Rooms are marked unclean on checkout and can only be checked in when marked as clean by reception or the cleaning staff. A cleaning list can be printed off for stall without a tablet or smartphone.
The software is here to download and as its released as OSS you can modify and extend it as you wish
For more details and pricing for complete system please email email@example.com or call us.
If you just want the software its free to download, Limited email support will be available, All we ask is if you add a feature or make a change let us have it so everyone can benefit from it.
Finally if there is a feature you want let us know how we can work with you to make it come about.
With over 1 MILLION production systems worldwide and 20,000 new systems installed monthly, the FreePBX community continues to out-perform the industry’s commercial efforts. The FreePBX EcoSystem has developed over the past decade to be the most widely deployed open source PBX platform in use across the world. The openness of the project allows users, resellers, enthusiasts and Partners to utilize the FreePBX EcoSystem to build robust communications solutions that are powerful but at the same time easy to implement and support. Sangoma is proud to be the sponsor of FreePBX project. If you are new to FreePBX you can get started quickly by downloading and installing the FreePBX Distro. The FreePBX Distro is an all in one platform that installs everything you need to build a phone system. Once You have a basic PBX in place you can add commercial modules to add advanced features to an already feature rich base install of FreePBX.
As an open source GPL, web-based PBX solution, FreePBX is easy to customize and adapt to your changing needs. FreePBX can run in the cloud or on-site, and is currently being used to manage communications of all sizes and types of environments from small one person SOHO (Small Home, Small Office) businesses, to multi-location corporations and call centers. The FreePBX ecosystem provides you with the freedom and flexibility to custom design business communications around your needs.
FreePBX Commercial Modules are add-ons that enhance the already feature rich base install of FreePBX! These modules are not Open Source GPL and are only designed to work with CentOS or RHEL systems. The FreePBX Distro is already preconfigured to work with these modules. For custom installations please see: Install Commercial Modules on CentOS and RHEL based systems
The FreePBX appliance is a purpose-built, high-performance PBX solution. Designed and rigorously tested for optimal performance, this is the only officially supported hardware solution for FreePBX. The appliance comes preloaded with the FreePBX Distro and includes a one-year warranty!
Featuring the FreePBX Distro, this appliance is an ideal fit for businesses looking to get more from a PBX. With millions of deployments throughout the world, FreePBX is relied upon daily by everyone from enterprises to startups. Leveraging the power of FreePBX has enabled businesses to grow while keeping communication expenses minimal. The FreePBX Distro has made deploying, configuring and using a PBX system easier than ever! With an easy-to-use GUI (Graphical User Interface), getting started is a breeze!
Sangoma IP Phones Designed Exclusively for FreePBX are Designed to work with FreePBX, Sangoma IP phones are so smart you can quickly and easily use them right out of the box. Each phone in the series features industry standard Power over Ethernet, so no power cable or outlets required. They have full duplex speakerphones, dual Ethernet Ports, multi-way conference calling, high definition voice quality, and they’re Virtual Private Network (VPN) capable.
Full Integration with FreePBX, FreePBX phone apps are available right on the phone, straight out of the box with no requirement for additional licenses. Users can control complicated features directly from their phones. There’s no need to remember feature codes. User applications include: Call Parking, Follow Me, Do Not Disturb, Conference Rooms, Call Forwarding, Time Conditions, Presence, Queues, Transfer to Voice Mail, Visual Voice Mail, and Log in/out.
Why is Sangoma Zero Touch Better? VoIP telephones can be complex to install, and manually configuring many different parameters and hundreds of extensions can take hours. When you buy and install your Sangoma IP phones, the redirection server automatically points the phone to the Sangoma FreePBX for configuration. Other vendors have redirection servers, but they have to be programmed with the details of the IP PBX. Only Sangoma can provide Zero Touch provisioning with FreePBX.
EndPoint Manager Included When using a Sangoma phone, EndPoint Manager software inside FreePBX is automatically enabled. This lets your users control global settings, program their phone keys, map extensions, upload images, download new firmware, and much more.
QueueMetrics, The Advanced Call Center Software Solution Suite. Measure your targets, conversion rates and agent activities. Create accurate reports and statistics. Set security and privacy on individual queues. Support virtual and multi-tenant production environments.
But above all Improve your business.
Live administrator and supervisor call center status panel.
Area code breakdowns inclusive of calling and waiting time.
Agent billable and payable time with total sales, contacts and conversion statistics.
Live agent page with queue statistics and agent controls.
Total unanswered calls with disconnection time and position.
Complete call distribution statistic, including sales and contacts, by week, day or hour.
Administrator message broadcasting and SMS functionality.
Full agent availability with session and pauses details and history.
Inbound ACD call attempts with metrics available by operator, terminal and queue.
Detailed call information including the Asterisk Call ID and recorded call.
Total of answered calls including call length and waiting time metrics.
Inclusive SLA of answered and unanswered calls and disconnection causes.
Extensive Quality Assessment module.
Send automated nightly PDF/XLS exports by e-mail.
Hundreds of metrics computed.
Operations Managers can:
See accurate reports of all call center activities.
Run reports by single and by user-created queue groups.
Measure agents activities, business targets and conversion rates.
Fully configure security and privacy, queue-by-queue.
Team Leaders can:
Create real time call and agent reporting.
See agent status and realtime activities.
Remotely listen to live calls as they are handled.
Watch agent screens through a VNC client.
See the calls they’re handling and integrate with external CRM.
Pass data gathered from IVR menus or CallerID.
Set call status codes for all inbound and outbound traffic.
Logon, logoff, go on pause and set pause reason codes.
IT Managers can:
Support single-server or Asterisk® clusters.
Support database and flat-file storage.
Tune Asterisk® interaction to minimize the load on the Asterisk® server.
Avoid patching or changing an existing Asterisk® installation.
To download a product feature sheet click here or call us for a quote.
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