Category: Software

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Products Products and services Software

Zoiper 5 Softphone

Zoiper is a softphone application that allows users to make and receive calls over the internet using Voice over IP (VoIP) technology. The software is available for download on a range of devices, including desktop computers, laptops, smartphones, and tablets, and is compatible with a variety of operating systems, including Windows, macOS, iOS, and Android.

Zoiper provides users with a range of features designed to enhance the user experience and improve the quality of calls. These features include high-quality audio and video calls, support for multiple SIP accounts, call recording, and the ability to transfer calls.

Zoiper also includes advanced security features to protect user privacy and prevent unauthorized access. This includes support for Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP), as well as the ability to encrypt calls using Advanced Encryption Standard (AES) 256-bit encryption.

In addition to its standard features, Zoiper also offers a range of advanced features and customization options for power users. This includes the ability to customize the user interface, integrate with third-party applications, and access advanced settings for call quality and network optimization.

Overall, Zoiper is a versatile and feature-rich softphone application that provides users with a range of options for making and receiving calls over the internet. Its high-quality audio and video calls, advanced security features, and customizable settings make it a popular choice for both personal and business use.

User-friendly interface, HD audio & video, IM and more

Zoiper 5 is the newest of our softphone collection for Windows, macOS and Linux.
No more tedious manual configurations, now with automated wizards for audio, video and accounts.

  • contacts integration
  • presence
  • call conference
  • call transfer
  • encryption

Intuitive UX design

Zoiper 5 offers a vastly improved user experience with its new, familiar and intuitive interface. The traditionally painstaking configuration has been simplified with our auto probing configuration wizard.

Drag and drop calls and contacts to transfer calls or combine them into a conference

All your contacts in one interface!

Do you have lots of contacts from various sources and databases? No need to worry, with our newest phone, you can look and pull contacts and display these in a combined Contacts list for easy access.

Zoiper’s flexible settings options allows you to choose which contact sources to see in your Contacts list. Maybe you don’t necessarily need all your personal contacts while at the office? Switch that source off, and you are good to go!

Zoiper can load and search your contacts on the fly from these places:

  • Outlook 2007, 2010 and 2013 (32 and 64 bit versions)
  • Windows contacts
  • Mac address book
  • External LDAP server
  • Outlook or Exchange clients
  • Google contacts
  • Import your contacts from an external CSV file

Available for

Desktop

Apple

Android

User-friendly interface, HD audio & video, IM and more

Zoiper 5 is the newest of our softphone collection for Windows, macOS and Linux. The application has been designed with attention to detail, brand new UI that is easy to use and stays out of your way, so you can focus on what matters the most – the calls.

  • Intuitive interface
  • Contacts
  • Video

Excellent Audio and Video calls, Transfer and Conference functionalities paired with easy navigation, give any user the necessary tools for everyday tasks.

Baked with our own Zoiper iOS SDK, the app is built with efficiency in mind, making battery use as little as possible thanks to an improved background app activity.

Now with completely redesigned user interface. The best quality on the market VoIP app for Android is here with new and improved battery saving techniques. Advanced business users will be happy to find out that all their favorite functions are still here.

Zoiper is here to work for you anywhere, at any time, on any network!

Licensing and Trials

For Trial please contact us by email or phone and we can assign licenses to you to test with. Bulk licence pricing is available please contact us.

Categories
Applications Sangoma Phones Software

Sangoma Desktop Phone

The Sangoma Desktop Phone Application is a professional-grade softphone solution designed to mirror the full functionality of a high-end physical desk phone within a sleek, software-based interface. For businesses looking to simplify workforce management and reduce overheads, this application is the bridge between traditional reliability and modern flexibility.

Seamless Integration and Accessibility

The foundation of any robust communication strategy is accessibility. The Sangoma Desktop Phone Application integrates directly with your existing Sangoma UC (Unified Communications) platform, allowing your team to carry their office extension anywhere. For on-call staff, this means no more juggling multiple mobile devices or sharing private numbers. By simply logging into the app on a laptop or home PC, the user is instantly “in the office,” ensuring that critical client calls are never missed due to location.

A tool is only effective if your team actually uses it. Sangoma has prioritised a “user-first” design, featuring a clean, minimalist interface that reduces the cognitive load on employees. This is particularly vital for staff handling high-pressure on-call rotations. When an urgent request comes in at 3:00 AM, the user needs a clear, lag-free interface to manage the call, check details, and record notes without fighting with complex menus.

Communication is only as good as its clarity. Sangoma utilises advanced high-definition (HD) audio codecs to ensure that every conversation sounds as if you are in the same room. For businesses dealing with technical support or emergency services, where every detail matters, this superior audio quality prevents costly misunderstandings and improves the professional image of your brand.

Comprehensive Call Management Features

The Sangoma Desktop Phone App isn’t just a dialler, it is a full-scale command centre.

  • Visual Voicemail: View and play back messages in any order, allowing on-call staff to prioritise urgent issues.
  • Blind and Attended Transfer: Move calls to the right expert instantly.
  • Call Recording: Ensure compliance and quality control with one-click recording.
  • Do Not Disturb (DND): Crucial for managing the transition between “active” and “standby” status for your workforce.

Integrated Corporate Directory

Eliminate the “who do I call?” frustration. The application synchronises with your central corporate directory, giving every user instant access to the entire organisation. You can search by name, department, or extension, which is a massive productivity booster for new hires or temporary staff who may not yet know the company structure by heart.

Presence and Chat Functionality

Knowing who is available is half the battle in workforce management. The “Presence” feature allows users to see if a colleague is “Available,” “Away,” “On a Call,” or “Busy.” Paired with a built-in instant messaging (chat) tool, this allows for quick internal queries. For an on-call engineer, being able to quickly chat with a manager to confirm a protocol—without dropping the active customer call—is a game-changer for efficiency.

Video Conferencing and Screen Sharing

Sometimes, a voice call isn’t enough to solve a complex problem. The Sangoma Desktop Phone App supports high-quality video conferencing and real-time screen sharing. This allows on-call staff to troubleshoot issues visually, provide remote demonstrations, or hold emergency briefings with the rest of the team. It turns a simple phone app into a collaborative powerhouse.

Hot Desking Support

For businesses with hybrid office models, “Hot Desking” support allows any employee to sit at any workstation, log in to the desktop app, and have their unique extension and settings follow them. This flexibility reduces the need for permanent, assigned seating and allows for a more fluid, dynamic office environment.

The true value of this application lies in its ability to facilitate a “work from anywhere” culture. Because the app uses secure VoIP protocols, it works over any standard internet connection. This enables your business to hire the best talent regardless of geography and ensures that your on-call rotation remains resilient, even if staff are unable to reach the physical office.

Productivity Gains and Workforce Efficiency

The shift from hardware to the Sangoma Desktop Phone App results in a measurable spike in productivity. By consolidating chat, video, and voice into one window, employees stop “toggling” between apps, a habit known to reduce focus. For workforce management, managers can oversee call volumes and response times through the central system, ensuring that on-call staff are utilised effectively without being overwhelmed.

The financial argument for switching to the Sangoma softphone is undeniable:

  1. Reduced Hardware Spend: You no longer need to purchase £150+ desk phones for every new employee.
  2. Lower Maintenance: Software updates are handled centrally, eliminating the need for physical on-site repairs of handsets.
  3. Real Estate Optimisation: With remote work enablement, you can reduce your office footprint, saving on rent and utilities.
  4. Consolidated Billing: By using a single platform for voice and chat, you eliminate multiple third-party subscriptions.

Simplified Management for On-Call Staff

Managing on-call rotations is traditionally a logistical nightmare involving call forwarding to personal mobiles and manual logging. Sangoma simplifies this by keeping the on-call staff within the company’s ecosystem. Calls are logged, recorded, and handled through the business app, protecting employee privacy and ensuring the company retains all data and client interaction history.

Security and Reliability

Sangoma’s desktop application uses end-to-end encryption for signalling and media. This ensures that your business conversations especially sensitive ones handled by on-call staff remain private and protected from interception.

In Conclusion

The Sangoma Desktop Phone Application is more than a utility, it is a strategic asset. By integrating this tool, businesses can simplify their workforce management, empower their on-call staff, and realise significant costsavings while maintaining a professional, high-performance communication standard.

Categories
Blog FreePBX Products and services Software

FreeStats

FreeStats is a re-write and expansion of the original call center stats package from Asternic giving it a fresh look and some additional features requested by our users including CDRs, Search, Compare which is a quick one glance page to see queue statuses, realtime display that can either view all queues or just one and the Administrator login is synced with freepbx. But most importantly it now has been rewritten to work with FreePBX 17 and Debian with uptodate PHP and mysql.

The statistics are ‘live’ as the system uses mysql storage of queue records and not the parsing of the logfile that in the case of the original package had to be “Cron’d” or a separate parser had to run in the background

The screenshots of the package here show the refreshed user interface and additional pages.

The Search function lets you search the DB for the call uniqueID or callerID number then displaying all items in the queue logs and the realtime page is rewritten to work with modern Asterisk versions and the updated versions of AMI and Ajam for control of agents.

The package for downloading includes full installation instructions and sql file for creating the mysql DB. An additional option is to limit access to the application by changing the config.php so that the Administrator logins can be used for allowing access to the system.

The code is opensource and your free to make changes or if you like it consider buying me a coffee.

Download the Source here

Categories
Blog FreePBX Software

A Web based call management package for small Hotels and Serviced offices

FreeHMS is a web based call management package for small Hotels, Guest Houses and managed offices. It is designed to work with FreePBX and Asterisk.

It allows owners to bill guests or users for the phone usage allowing guests to make calls, setup wakeup calls and access voicemail. Rooms are initially blocked from calling other rooms but can call Admin extensions with out being checked in. When a room is checked in they can make trunk calls and set up wakeup calls. When checking out any wakeup calls are removed and the voicemail is defaulted and all Voicemail messages are deleted.

Setting up the system is simple for Installer with minimal changes to the dialplan which are included in the custom configuration file. The system can be set to any language as all text is from a single configuration file which also includes currency and tax rate for billing. Users are created in FreePBX user admin so are easily changed and added.

Call rates are set using the rates page only available to the Admin users

Administration is simple and password controlled using the ‘User Managment’ module of Freepbx so changes to rates and rooms can only be carried out by the admin users, Reception users can log guests in and out, Create Bills and mark rooms for cleaning as well as set or cancel wakeup calls, The Housekeeping login only allows setting of rooms clean or not*. If a room is not marked as clean then that room cannot be checked in.

The software is fully web based and can be used on PC, Mac, Tablet or even smartphone.

The software is opensource and can be customised to suit most customers.

Features Include:

Checkin /Checkout

Billing : Rates are set by the admin user only, Bill can printed with relevant sales tax added.

Cleaning : Rooms are marked unclean on checkout and can only be checked in when marked as clean by reception or the cleaning staff. A cleaning list can be printed off for stall without a tablet or smartphone.

The software is here to download  and as its released as OSS you can modify and extend it as you wish

If you just want the software its free to download,  Limited email support will be available, All we ask is if you add a feature or make a change let us have it so everyone can benefit from it.

Finally if there is a feature you want let us know how we can work with you to make it come about.

If you do download and like it, maybe think about buying me a coffee

Categories
Blog Handsets Products Sangoma Phones Software

Sangoma Connect Mobile

Revolutionise Your Business Communications: In the modern corporate landscape, the traditional office desk is no longer the sole hub of productivity. Whether your team is working from home, travelling for client meetings, or managing critical on,call shifts, the need for seamless connectivity is paramount. Enter Sangoma Connect, the mobile softphone application designed to turn your smartphone into a fully featured business extension.

For businesses looking to simplify workforce management and reduce the complexities of on,call rotations, Sangoma Connect offers a robust, secure, and cost,effective solution. This guide explores the extensive feature set of the application and demonstrates how it can transform your operational efficiency and bottom line.

What is Sangoma Connect?

Sangoma Connect is a high,performance mobile application for iOS and Android that integrates natively with Sangoma PBXact and FreePBX phone systems. It is engineered to provide a consistent “in,office” experience regardless of a user’s physical location. By leveraging VoIP (Voice over Internet Protocol) technology, the app allows staff to make and receive high,quality voice and video calls using their business phone number, ensuring professional identity remains intact while keeping personal mobile numbers private.

The application is more than just a dialler, it is a unified communications (UC) hub. It bridges the gap between traditional telephony and modern collaboration tools, offering everything from instant messaging to multi,party video conferencing within a single, intuitive interface.

The core of Sangoma Connect is its ability to deliver crystal,clear audio and high,definition video calls. Because the app uses the business’s PBX infrastructure, calls are routed via the internet (Wi,Fi or mobile data), providing a reliable connection even when cellular signals are weak. This is particularly vital for on,call staff who must remain reachable in various environments.

Gone are the days of manual configuration and complex setup codes. Sangoma Connect features a “magic link” onboarding process. Once an administrator enables a user in the PBX management module, the employee receives an auto,generated email. By clicking the link within the email, the app automatically configures itself, logging the user in without the need for hostnames or passwords.

Understanding the availability of your team is crucial for efficient workforce management. The Presence feature allows users to set their status, such as “Available”, “Away”, or “Do Not Disturb”. This status is synchronised across the entire Sangoma ecosystem, including desk phones and desktop clients. For managers, this provides an at,a,glance view of who is ready to take a call, which is essential for coordinating on,call responses.

Managing messages is simplified through the Visual Voicemail interface. Instead of dialling into a system and listening to prompts, users can see a list of their voicemails, see who called, and play back messages in any order. This allows on,call staff to prioritise urgent queries quickly without wasting time on administrative navigation.

Professionalism is maintained through powerful call control features. Users can perform “blind” transfers (sending a call directly to another extension) or “warm” transfers (speaking to the colleague before passing the call over). This ensures that customers are always directed to the right expert with the necessary context.

Collaboration often requires more than two people. Sangoma Connect supports native 3,way audio conferencing, allowing users to add a third party to an active call instantly. For larger groups, the app integrates with Sangoma Meet, providing a platform for multi,party video collaboration and screen sharing directly from the mobile device.

Security is a non,negotiable for modern businesses. Sangoma Connect uses advanced encryption protocols, specifically TLS (Transport Layer Security) and SRTP (Secure Real,time Transport Protocol). This ensures that every conversation is private and protected from eavesdropping, whether the user is on a private home network or a public Wi,Fi hotspot.

Push Notifications

To preserve battery life without missing important calls, the app utilises push notifications. The application does not need to run in the foreground to receive an alert, the system “wakes” the app when a call or message arrives, ensuring reliability for on,call personnel who cannot afford to miss a notification.

Strategic Advantages for On,Call Workforce Management

Managing a workforce that is frequently on the move or “on,call” presents unique logistical challenges. Sangoma Connect is specifically tailored to address these pain points, creating a more agile and responsive team.

Simplifying the On,Call Rotation

When an employee is on,call, they are often tethered to a physical handset or forced to give out their personal mobile number. Sangoma Connect removes these barriers. Because the app acts as a secondary extension, managers can use the PBX’s “Follow Me” and “Call Forwarding” features to route calls to the on,call staff’s mobile device automatically.

If an on,call technician is busy, the “Presence” indicator lets the rest of the team know immediately, allowing the system to route the call to the next available person in the queue. This level of transparency reduces “phone tag” and ensures that urgent client issues are resolved faster.

Professionalism and Privacy

One of the greatest benefits for staff is the separation of business and personal life. When making an outgoing call via Sangoma Connect, the recipient sees the company’s caller ID, not the employee’s personal mobile number. This maintains a professional image and protects the privacy of your staff, which is a significant factor in employee satisfaction and retention for those working outside traditional hours.

Increasing Productivity Through Unified Communications

Productivity is often lost in the “spaces between” tasks, the time spent checking various apps, returning to the office to check a desk phone, or trying to track down a colleague. Sangoma Connect recaptures this time.

Real,Time Collaboration

With integrated team chat and file sharing, employees can collaborate on the fly. An on,call engineer at a client site can instantly message a senior architect for advice, send a photo of a technical issue, or even start a video call to show the problem in real,time. This immediate access to collective knowledge drastically reduces the “Time to Resolution” for complex tasks.

Geographic Flexibility

Sangoma Connect empowers businesses to hire the best talent regardless of location. Because the communication system is entirely portable, a business based in London can have on,call support staff in Manchester or Edinburgh, all appearing as if they are sitting in the same office. This flexibility allows for better coverage across different time zones without the need for expensive regional offices.

Unlocking Cost Savings

While the productivity gains are significant, the financial benefits of adopting Sangoma Connect are equally compelling for any business owner or IT manager.

Elimination of Hardware Costs

Traditional business telephony requires a desk phone for every employee. With Sangoma Connect, your employees’ existing smartphones become their primary or secondary business devices. For remote or mobile workers, this eliminates the need to purchase, ship, and maintain physical hardware, leading to substantial savings on capital expenditure (CAPEX).

Reduced Mobile Tariffs and Roaming Charges

Since Sangoma Connect uses the data network to route calls, it bypasses traditional mobile voice minutes. For businesses with international on,call requirements, this is a game,changer. Employees can make “internal” calls to the office or other colleagues for free from anywhere in the world, provided they have an internet connection, effectively eliminating expensive roaming charges.

Simplified IT Infrastructure

Sangoma Connect is managed via the same interface as your main phone system. This centralisation reduces the administrative burden on your IT department. With automated provisioning and cloud,based certificate management, the time required to manage mobile extensions is reduced from hours to minutes, allowing your IT team to focus on higher,value projects.

In Conclusion: Sangoma Connect is more than an app, it is a strategic tool that empowers your business to be more responsive, more professional, and more efficient. By simplifying the management of on,call staff and unifying your communication channels, you create an environment where productivity thrives and costs are kept firmly under control.

Whether you are a small business looking to scale or a large enterprise seeking to modernise your workforce management, Sangoma Connect provides the features and flexibility required for success in a mobile,first world.

Categories
Products Sangoma Software

Zulu UC – The Ultimate Desktop and Softphone integration for your Business

Zulu UC Desktop and softphone integration unifies the most popular business communication tools & applications enhancing user productivity and mobility. Designed specifically for FreePBX and PBXact phone systems, Zulu enables features such as:

  • Zulu Softphone enabling users to make/receive phone calls from their desktop or mobile stations, including Chat for team collaboration.
  • Faxing directly from the Zulu widget & softphone.
  • Click-to-call to make calls directly from your web browser and /or email client.
  • Call Pop for CRM and help desk integration.

Get Your Free Zulu 2 User FreePBX License, FreePBX Zulu UC 2 User Package is Free of Charge. Each User Package comes with 2 users good for 12 months.

Features

Click to Call

With Click-to-Call integration, users can instantly call any phone number that is seen on their web browser or MS Outlook client which a click!. Simply click on the phone number and Zulu will initiate an outbound call via the softphone client or your desk phone, whichever is with you at the time. Great for mobile users who come and go from their workstation.

Click-to-Call also recognizes extensions and phone number prefixes, so you never have to worry about having to modify the phone number or extension you wish to click to dial.

Call Pop

Ideal for CRM and Help Desk Integration, Call Pop will automatically open your desktop web browser on an inbound call with all the information of the caller. This feature helps users expedite phone calls and provide the caller with the best customer service experience.

* For additional CRM integration check out our CRM Link Module

Presence

Improve communication between staff members by allowing them to see each other’s presence via the Zulu Softphone. This feature can save your employees time by reaching out to members who they know are available to take their request.

Users can set their presence using a variety of pre-set statuses or create their own. And because Presence is server side, a user’s presence will be updated across all communication endpoints automatically too.

Zulu Softphone

At the Center of the Zulu is the all new softphone enabling users to take their office with them and never miss a call.

  • Make and receive phone calls using Desktop
  • Send and receive FAX*
  • Control Presence status which will update your status on all your devices
  • Flexible Calling Options- generate a phone call from either the client on your desktop or your desk phone. Great for mobile users who come and go from their workstation.

Faxing requires the Fax Pro Module

Chat

The Zulu UC Softphone features integrated Chat functionality so that staff members can communicate with each other more effectively. Features like 1-to-1 messaging, group chat, file transfer and auto-archiving will improve employee collaboration and improve business results. Finally, one tool to do it all!

*Compatibility
Operating System: Zulu UC is compatible with Windows, Mac and Linux operating Systems. Browsers: Click-to-call and Screen POP work with Firefox and Chrome (Safari coming soon).

Categories
Asterisk Support Blog Design FreePBX Knowledge Base Software

G.729 Goes Royalty Free

G.729 – IMPORTANT INFORMATION

As of January 1, 2017 the patent terms of most Licensed Patents under the G.729 Consortium have expired.

With regard to the unexpired Licensed Copyrights and Licensed Patents of the G.729 Consortium Patent License Agreement, the Licensors of the G.729 Consortium, namely Orange SA, Nippon Telegraph and Telephone Corporation and Université de Sherbrooke (“Licensors”) have agreed to license the same under the existing terms on a royalty-free basis starting January 1, 2017.

For current Licensees of the G.729 Consortium Patent License Agreement, no reports and no payments will be due for Licensed Products Sold or otherwise distributed as of January 1, 2017.

For other companies selling G.729 compliant products and that are not current Licensees of the G.729 Consortium, there is no need to execute a G.729 Consortium Patent License Agreement since Licensors have agreed to license the unexpired Licensed Copyrights and Licensed Patents of the G.729 Consortium Patent License Agreement under the existing terms on a royalty-free basis starting January 1, 2017.

As soon as we hear how this is going to affect Digium Asterisk we will update here.

 

Categories
IPPBXs Software

FreePBX

With over 1 MILLION production systems worldwide and 20,000 new systems installed monthly, the FreePBX community continues to out-perform the industry’s commercial efforts. The FreePBX EcoSystem has developed over the past decade to be the most widely deployed open source PBX platform in use across the world. The openness of the project allows users, resellers, enthusiasts and Partners to utilize the FreePBX EcoSystem to build robust communications solutions that are powerful but at the same time easy to implement and support. Sangoma is proud to be the sponsor of FreePBX project. If you are new to FreePBX you can get started quickly by downloading and installing the FreePBX Distro. The FreePBX Distro is an all in one platform that installs everything you need to build a phone system. Once You have a basic PBX in place you can add commercial modules to add advanced features to an already feature rich base install of FreePBX.

 

As an open source GPL, web-based PBX solution, FreePBX is easy to customize and adapt to your changing needs. FreePBX can run in the cloud or on-site, and is currently being used to manage communications of all sizes and types of environments from small one person SOHO (Small Home, Small Office) businesses, to multi-location corporations and call centers. The FreePBX ecosystem provides you with the freedom and flexibility to custom design business communications around your needs.

FreePBX Commercial Modules are add-ons that enhance the already feature rich base install of FreePBX! These modules are not Open Source GPL and are only designed to work with CentOS or RHEL systems. The FreePBX Distro is already preconfigured to work with these modules. For custom installations please see: Install Commercial Modules on CentOS and RHEL based systems

The FreePBX appliance is a purpose-built, high-performance PBX solution. Designed and rigorously tested for optimal performance, this is the only officially supported hardware solution for FreePBX. The appliance comes preloaded with the FreePBX Distro and includes a one-year warranty!

Featuring the FreePBX Distro, this appliance is an ideal fit for businesses looking to get more from a PBX. With millions of deployments throughout the world, FreePBX is relied upon daily by everyone from enterprises to startups. Leveraging the powappliances-headerer of FreePBX has enabled businesses to grow while keeping communication expenses minimal. The FreePBX Distro has made deploying, configuring and using a PBX system easier than ever! With an easy-to-use GUI (Graphical User Interface), getting started is a breeze!

Sangoma IP Phones Designed Exclusively for FreePBX are Designed to work with FreePBX, Sangoma IP phones are so smart you can quickly and easily use them right out of the box. Each phone in the series features industry standard Power over Ethernet, so no power cable or outlets required. They have full duplex speakerphones, dual Ethernet Ports, multi-way conference calling, high definition voice quality, and they’re Virtual Private Network (VPN) capable.

Full Integration with FreePBX, FreePBX phone apps are available right on the phone, straight out of the box with no requirement for additional licenses. Users can control complicated features directly from their phones. There’s no need to remember feature codes. User applications include: Call Parking, Follow Me, Do Not Disturb, Conference Rooms, Call Forwarding, Time Conditions, Presence, Queues, Transfer to Voice Mail, Visual Voice Mail, and Log in/out.

Why is Sangoma Zero Touch Better? VoIP telephones can be complex to install, and manually configuring many different parameters and hundreds of extensions can take hours. When you buy and install your Sangoma IP phones, the redirection server automatically points the phone to the Sangoma FreePBX for configuration. Other vendors have redirection servers, but they have to be programmed with the details of the IP PBX. Only Sangoma can provide Zero Touch provisioning with FreePBX.

EndPoint Manager Included When using a Sangoma phone, EndPoint Manager software inside FreePBX is automatically enabled. This lets your users control global settings, program their phone keys, map extensions, upload images, download new firmware, and much more.

 

 

Categories
QueueMetrics Support Software

QueueMetrics,  The Advanced Call Center Software Solution Suite. Measure your targets, conversion rates and agent activities. Create accurate reports and statistics. Set security and privacy on individual queues. Support virtual and multi-tenant production environments.

But above all Improve your business.

 

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QueueMetrics Features:

  • Live administrator and supervisor call center status panel.
  • Area code breakdowns inclusive of calling and waiting time.
  • Agent billable and payable time with total sales, contacts and conversion statistics.
  • Live agent page with queue statistics and agent controls.
  • Total unanswered calls with disconnection time and position.
  • Complete call distribution statistic, including sales and contacts, by week, day or hour.
  • Administrator message broadcasting and SMS functionality.
  • Full agent availability with session and pauses details and history.
  • Inbound ACD call attempts with metrics available by operator, terminal and queue.
  • Detailed call information including the Asterisk Call ID and recorded call.
  • Total of answered calls including call length and waiting time metrics.
  • Inclusive SLA of answered and unanswered calls and disconnection causes.
  • Extensive Quality Assessment module.
  • Send automated nightly PDF/XLS exports by e-mail.
  • Hundreds of metrics computed.

Operations Managers can:

  • See accurate reports of all call center activities.
  • Run reports by single and by user-created queue groups.
  • Measure agents activities, business targets and conversion rates.
  • Fully configure security and privacy, queue-by-queue.

Team Leaders can:

  • Create real time call and agent reporting.
  • See agent status and real­time activities.
  • Remotely listen to live calls as they are handled.
  • Watch agent screens through a VNC client.

Agents can:

  • See the calls they’re handling and integrate with external CRM.
  • Pass data gathered from IVR menus or Caller­ID.
  • Set call status codes for all inbound and outbound traffic.
  • Log­on, log­off, go on pause and set pause reason codes.

IT Managers can:

  • Support single-server or Asterisk® clusters.
  • Support database and flat-file storage.
  • Tune Asterisk® interaction to minimize the load on the Asterisk® server.
  • Avoid patching or changing an existing Asterisk® installation.

To download a product feature sheet click here or call us for a quote.