Categories
Applications Remote Working Services Special Offers

Sangoma Meet, Free multi-party, video conferencing and desktop sharing

Sangoma Technologies announced the general availability of its new video conferencing and collaboration service Sangoma Meet. Sangoma Meet is a multi-party, video conferencing and desktop sharing, cloud-based service, specially designed to enable a great work from home or collaboration experience. HD video support is standard with Sangoma Meet, ensuring the highest quality video calls possible. 

Sangoma Meet is also highly secure, fully encrypting password-protected video conferences to avoid problems with unauthorised users hacking into a video meeting, and Sangoma will not rent or sell Sangoma Meet user information to any third parties, including any social networks. It can also be used as a stand-alone service or in conjunction with its Unified Communication Business Phone Systems. 

Its simple to use with all the features you need

Moderator Privileges: If you are holding a team call, you have full moderator privileges. You can mute/unmute attendees, send them private messages, or kick anyone off the call. You also have the option to invite audio-only participants to limit video sharing.
Chat: If you prefer not to talk on your video call, use the chat feature in Sangoma Meet to share your thoughts with the group. A full suite of emojis will keep the conversation engaging and light!
Screen Sharing: Give your coworkers real-time examples and streamline meetings with screen sharing in Sangoma Meet. Instantly share your screen and choose what you want to show to others.
Inviting users: Its as simple as, copy your meeting link and send it to the desired parties. As soon as  users click on the link, they immediately join the conference.

Sangoma Meet is available for use today in the company’s General Availability release. It has already been in beta usage, both internally and with partners, with excellent reviews to date.

The Sangoma Meet cloud service has been updated to include additional functionality such as mobile apps (for iOS and Android), calendar integration (for Google G-suite and Microsoft Outlook), desktops apps (for both Windows and Mac) to further enhance user experience, and dial-in functionality to the video conference using a phone (with enhanced security via a PIN).

To help its end-users communicate more effectively during this global pandemic, Sangoma decided to launch this new service completely free of charge to everyone, during these troubled times. 

The full datasheet explaining all the features can be viewed here and the help site is located here

Categories
Products Sangoma Software

Zulu UC – The Ultimate Desktop and Softphone integration for your Business

Zulu UC Desktop and softphone integration unifies the most popular business communication tools & applications enhancing user productivity and mobility. Designed specifically for FreePBX and PBXact phone systems, Zulu enables features such as:

  • Zulu Softphone enabling users to make/receive phone calls from their desktop or mobile stations, including Chat for team collaboration.
  • Faxing directly from the Zulu widget & softphone.
  • Click-to-call to make calls directly from your web browser and /or email client.
  • Call Pop for CRM and help desk integration.

Get Your Free Zulu 2 User FreePBX License, FreePBX Zulu UC 2 User Package is Free of Charge. Each User Package comes with 2 users good for 12 months.

Features


Click to Call

With Click-to-Call integration, users can instantly call any phone number that is seen on their web browser or MS Outlook client which a click!. Simply click on the phone number and Zulu will initiate an outbound call via the softphone client or your desk phone, whichever is with you at the time. Great for mobile users who come and go from their workstation.

Click-to-Call also recognizes extensions and phone number prefixes, so you never have to worry about having to modify the phone number or extension you wish to click to dial.

Call Pop

Ideal for CRM and Help Desk Integration, Call Pop will automatically open your desktop web browser on an inbound call with all the information of the caller. This feature helps users expedite phone calls and provide the caller with the best customer service experience.

* For additional CRM integration check out our CRM Link Module

Presence

Improve communication between staff members by allowing them to see each other’s presence via the Zulu Softphone. This feature can save your employees time by reaching out to members who they know are available to take their request.

Users can set their presence using a variety of pre-set statuses or create their own. And because Presence is server side, a user’s presence will be updated across all communication endpoints automatically too.

Zulu Softphone

At the Center of the Zulu is the all new softphone enabling users to take their office with them and never miss a call.

  • Make and receive phone calls using Desktop
  • Send and receive FAX*
  • Control Presence status which will update your status on all your devices
  • Flexible Calling Options- generate a phone call from either the client on your desktop or your desk phone. Great for mobile users who come and go from their workstation.

Faxing requires the Fax Pro Module

Chat

The Zulu UC Softphone features integrated Chat functionality so that staff members can communicate with each other more effectively. Features like 1-to-1 messaging, group chat, file transfer and auto-archiving will improve employee collaboration and improve business results. Finally, one tool to do it all!

*Compatibility
Operating System: Zulu UC is compatible with Windows, Mac and Linux operating Systems. Browsers: Click-to-call and Screen POP work with Firefox and Chrome (Safari coming soon).

Categories
Handsets Products and services

Gigaset N720 IP PRO

The Gigaset N720 IP PRO Base Station is part of the Gigaset Multicell System which consists of two elements: the N720 IP PRO, a base station, and the N720 DM PRO, the DECT manager.

Up to 20 base stations and 100 handsets can be connected to the DECT manager, enabling wireless mobility with seamless handover and roaming in on-site communication. This allows employees of small to medium businesses to benefit from cordless communication throughout the entire office. Power over Ethernet ensures no need for additional plug points. The N720 DECT IP Multicell System supports the latest generation of Gigaset DECT handsets, meaning users benefit from mobility in communication with exceptional HD sound.

Features

  • Seamless handover and roaming
  • Up to 100 users / SIP accounts / handsets
  • Exceptional HD sound with HDSP™1,2
  • Up to 20 base stations
  • Up to 30 parallel calls
  • 8 simultaneous calls per base (4 in G.722 HDSP™ mode)
  • Local network directory and public online directories (white and yellow pages)1
  • Email reader
  • Professional zero-touch auto-provisioning setup
  • Power over Ethernet

Scalable and future-proof
The N720 DECT IP Multicell System is expandable by up to 100 handsets and 20 base stations, allowing up to 30 parallel calls and 8 simultaneous calls per base station. A broad range of compatible Gigaset handsets is available for different business requirements. And the N720 DECT IP Multicell System guarantees interoperability with future generations of Gigaset handsets.

Easy setup, configuration and connectivity
The N720 DECT IP Multicell System is perfect to use with the Gigaset T500 PRO and T300 PRO IP PBX systems. The DECT Multicell System is also compatible with other IP PBX systems and can be linked to IP Centrex providers. The N720 SPK PRO (Site Planning Kit) is recommended for the planning of large deployments.

Business productivity
With direct access to corporate and public online directories, managing contacts is easy – even while on the move. User can access online information and receive text messages via the email reader.

Professional HD sound 
Exceptional HDSP™1,2 sound on the N720 DECT IP PRO adds business efficiency: superb and clear wideband audio technology makes calls sound like face-to-face meetings.

Broad range of Gigaset handsets
Select from a broad range of compatible Gigaset handsets tailored to your business needs – from elegant to ruggedized. High-quality and thorough testing ensure endurance for everyday use. Users benefit from the visually attractive user interfaces of the new generation of Gigaset handsets, brilliant sound and innovative features.

Categories
System Status

DNS issues affecting calls and routing

On 21-10-2016 there had been a widespread DDOS attack initially in the USA. This has affected service of some of our key voice and DNS service suppliers.

We monitor many sites and run monitoring ourselves and receive status updates from suppliers.

Below are some of the recent ones and some sites reporting the issue

http://www.diario4v.com/tendencias/2016/10/21/ataque-hacker-afecta-twitter-amazon-spotify-reddit-11816.html (you will need to translate)

http://money.cnn.com/2016/10/21/technology/ddos-attack-popular-sites/

https://www.dynstatus.com/incidents/nlr4yrr162t8

Update
Dyn Managed DNS advanced service monitoring is currently experiencing issues. Customers may notice incorrect probe alerts on their advanced DNS services. Our engineers continue to monitor and investigate the issue.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Posted 4 minutes ago. Oct 21, 2016 - 18:23 UTC
Update
Our engineers continue to investigate and mitigate several attacks aimed against the Dyn Managed DNS infrastructure.
Posted 34 minutes ago. Oct 21, 2016 - 17:53 UTC
Update
This DDoS attack may also be impacting Dyn Managed DNS advanced services with possible delays in monitoring. Our Engineers are continuing to work on mitigating this issue.
Posted about 2 hours ago. Oct 21, 2016 - 16:48 UTC
Investigating
As of 15:52 UTC, we have begun monitoring and mitigating a DDoS attack against our Dyn Managed DNS infrastructure. Our Engineers are continuing to work on mitigating this issue.
Posted about 2 hours ago. Oct 21, 2016 - 16:06 UTC

Gradwell:

Our upstream supplier is investigating a DNS issue, which is believed to be causing the problem.

Magrethea

We are now able to confirm that two nodes on our network where impacted by DNS issues between 17:13 and 17:45 today. As many of you will be aware there have been some major DOS attacks today which impacted a number of key sites at this time so we are attributing this issue to that attack.

We will continue to monitor and apologise for the inconvenience this outage has caused our customers.

As can be seen this is out of our control and is affecting many users worldwide.

Categories
Blog Knowledge Base

BT outage on 20th July 2016

BT have confirmed that their recent outage has been ‘resolved and services restored’.

We can also confirm this as we have slowly seen all customer alarms clearing. As many customers are aware that we operate a 24×7 monitoring platform so saw this issue start and checked that there was nothing we could do in most cases but also contacted key customers to warn them that they might be issues.
Therefore, any issues that Customers have experienced this morning when connecting to services using BT connectivity (including quality issues) should now be resolved. In the event that issues are still occurring, please reboot equipment on the BT line such as Firewalls or Routers and retest. Nagios monitor screen

If you have any questions whatsoever please do not hesitate to contact us, Also if you are a
Asterisk / Freepbx reseller or user and would like affordable monitoring please get in touch as we provide Asterisk Monitoring from £25 per year.

Categories
Asterisk Support Elastix Support Knowledge Base

Installing DynDns update script on Centos

The following is a simple run-through on installing the dyndns client for updating the ip address on your hosts.

cd /usr/src

wget  http://cdn.dyndns.com/ddclient.tar.gz
tar -xzvf ddclient.tar.gz

cd ddclient-3.7.3/

mkdir /etc/ddclient

mkdir /var/cache/ddclient
cp ddclient /usr/local/sbin

cp sample-etc_ddclient.conf /etc/ddclient/ddclient.conf

cp sample-etc_rc.d_init.d_ddclient /etc/rc.d/init.d/ddclient
chkconfig --add ddclient

cd ..

vi  /etc/ddclient/ddclient.conf

add at the bottom of file

#
use=web
login=USERNAME
password=PASSWORD
server=members.dyndns.org  
protocol=dyndns2
# add your DNS name here as below 
DNSNAME.dyndns.biz
#
/etc/init.d/ddclient start

You will then need to check that your host address has updated on the dyndns site.

If you get perl io ssl errors in the logfile then:

yum install perl-IO-Socket-SSL
Categories
Peripherals

Planet Ethernet switches.

We are delighted to be able to Distribute their range of Ethernet switches.
Planet are a Global supplier of Telco quality IP Networking products and we are now adding their range of switches to the range of POE Injectors we already distribute.
 Wide range of Switches Available
We now have in stock a wide range of switches to suit most requirements including:
  • 8 & 24 port models
  • Fast Ethernet and Gigabit
  • Web smart and fully managed switches
  • Options for full 802.3af POE power to each port
3 Year Manufacturers Warranty
These excellent high quality switches are all supplied with a 3 year manufacturers warranty.
Competitively Priced
As we are all aware the market place for switches is extremely crowded and competitive. However we firmly believe the Planet switches being of excellent quality and backed up with a 3 year warranty represent excellent value for money.

Categories
Knowledge Base Technical

Nagios plugin for reading the Asterisk Database

This is a simple plugin that is based on one by Jason Rivers We have changed it now to read the ASTDB (Asterisk internal Database and then based on ok and Critical keys it will report OK or Critical staus reports to Nagios.

This was written for reporting if an Elastix system is in Day or Night mode.

You can define the Database Family, Key, Critical value and OK value. This means you can cutomise it to what ever you need to report.

 

The Code is below, make you may need to change /usr/bin/nc for what ever you use for netcat.

any issues email us, but dont forget this is given for free not supported for free.

#!/bin/bash
#
# Program : check_asterisk_ami
# :
# Author : Original code by Jason Rivers < jason@jasonrivers.co.uk >
# : Modified by Cyber-cottage.co.uk for checking the asterisk Database
# :
# Purpose : Nagios plugin to return Information from an Asterisk host using AMI
# :
# Parameters : --help
# : --version
# :
# Returns : Standard Nagios status_* codes as defined in utils.sh
# :
# Licence : GPL
#
# Notes : See --help for details
#============:==============================================================
PROGNAME=`basename $0`
PROGPATH=`echo $0 | /bin/sed -e 's,[\/][^\/][^\/]*$,,'`
REVISION=`echo '$Revision: 1.1.0.6 $' | sed -e 's/[^0-9.]//g'`
. $PROGPATH/utils.sh
print_usage() {
echo "Usage: $PROGNAME [-H hostname] [-u username] [-p password] [-P port] [-k DBkey] [-c critical] [-o ok] [-f family]"
echo " -H Hostname"
echo " -u AMI Username"
echo " -p AMI Password"
echo " -P (optional) AMI PORT"
echo " -k Database key"
echo " -f Database family"
echo " -c Critical Key"
echo " -o OK KEY"
echo ""
echo "SupportedCommands:"
echo " Most DB familiys that toggle such as DayNight in elastix"
echo "Usage: $PROGNAME --help"
echo "Usage: $PROGNAME --version"
}
print_help() {
print_revision $PROGNAME $REVISION
echo ""
echo "Nagios Plugin to check Asterisk ASTDB using AMI"
echo ""
print_usage
echo ""
echo "Asterisk Call Status Check. orignal version by © Jason Rivers 2011 changes to do ASTDB by cyber-cottage.co.uk"
echo ""
exit 0
# support
}
# If we have arguments, process them.
#
exitstatus=$STATE_WARNING #default
while test -n "$1"; do
case "$1" in
--help)
print_help
exit $STATE_OK
;;
-h)
print_help
exit $STATE_OK
;;
--version)
print_revision $PROGNAME $REVISION
exit $STATE_OK
;;
-V)
print_revision $PROGNAME $REVISION
exit $STATE_OK
;;
-H)
REMOTEHOST=$2;
shift;
;;
-P) AMIPORT=$2;
shift;
;;
-u) AMIUSER=$2;
shift;
;;
-p) AMIPASS=$2;
shift;
;;
-c)
CRITICALNAME=$2
shift;
;;
-o)
OKNAME=$2
shift;
;;
-k)
DBKEY=$2;
shift;
;;
-f)
FAMIL=$2;
shift;
;;
*)
echo "Unknown argument: $1"
print_usage
exit $STATE_UNKNOWN
;;
esac
shift
done
if [ "${AMIPORT}" = "" ]; then
AMIPORT="5038"
fi
if [ "${FAMIL}" = "" ]; then
##WARNING
echo="CRITICAL: Unknown KEY"
print_help
exit=$STATE_CRITICAL
else
## Checking Astdb
CHANNELS=`/bin/echo -e "Action: login Username: ${AMIUSER} Secret: ${AMIPASS} Events: off Action: DBGet Family: ${FAMIL} Key: ${DBKEY} Action: Logoff " | /usr/bin/nc $REMOTEHOST ${AMIPORT} | awk '/Val/ {print $2}'|tr -d " "`
if [ "$CHANNELS" = "" ]; then
echo "UNKNOWN: Unable to get ASTDB status"
exit $STATUS_UNKNOWN
fi
if [ "$CHANNELS" = "${OKNAME}" ]; then
exitstatus=$STATU_OK
MSG="OK: ${DBKEY} Asterisk Emergency message not active"
elif [ "$CHANNELS" = "" ]; then
exitstatus=$STATU_WARNING
MSG="WARNING: Asterisk Unknown status"
elif [ "$CHANNELS" = "$CRITICALNAME" ]; then
exitstatus=$STATU_CRITICAL
MSG="CRITICAL: ${DBKEY} Asterisk Emergency message active"
fi
fi
echo $MSG
exit $exitstatus