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Knowledge Base Sangoma

Building FreePBX CallCenters

Leo D’Alessandro, Product Marketing Manager at Sangoma, and Frederic Dickey, VP of Product Management at Sangoma, will in this webinar explain how to build an efficient contact center cost-effectively with Sangoma’s FreePBX / PBXact UC.

In this webinar, you’ll learn how the many ways FreePBX / PBXact UC can solve your contact center requirements:

• How calls are best routed using call queues
• Maximizing Agent Productivity and Customer Satisfaction with automated Queue Callbacks
• Integration with desktop and CRM
• Monitoring live call metrics
• Reporting tools to analyze overall performance

WEBINAR: Building Your Contact Center with FreePBX / PBXact UC from Sangoma on Vimeo.