Categories
Blog

3D Printers and why you need one.

I recently had the need for a wall bracket for a Sangoma S505 handset and the S300/S400 handsets.

Looking at my suppliers price list there were none in stock and at nearly £10 each this seemed like a perfect project for the newly acquired 3d printer. After a bit of design work on paper then in Tinkercad (Ill be moving on to fusion 360) it was ready to print.

I’ve put a link to download of the STL code here for S505 and here for the S300 so anyone can download and modify it, Its robust and angles the phone so that the handsets arnt knocked off easily, angling and supporting the phone. The S300 Bracket can also be used as an alternative desk base allowing the phone to sit flatter on a desk.

It is surprising how useful the 3d printer has become, and how readily available designs are. Another recent request was for an additional mount for a Ubiquiti wireless access point, We found a design on Thingiverse printed it out and sent it to the customer. Add to this all the little widgets that we have been making since getting it i’m not sure how we lived without one for so long.

I would urge any IT company to invest in a printer, The price point is now so low that you don’t need to produce many items to have it pay for itself, Just the 2 items mentioned here would have cost nearly £20 plus postage, and very little margin, They now cost £0.20 worth of filament and maybe £0.20 worth of renewable electricity.

Categories
Handsets Software

Sangoma Connect Mobile

We know that right now, communication is key. We also know that you need to be able to work where it makes the most sense for you, so mobility is a must. The latest milestone in our mission to help you communicate more effectively is the next-generation mobile softphone app for FreePBX and PBXact. It’s called Sangoma Connect Mobile, and it is now available to download!

Sangoma Connect Mobile combines the best of our existing solutions with new core mobile technologies to provide a greater communication experience for calling and collaborating with coworkers.

Sangoma Connect Mobile provides rich voice and video calling for PBXact and FreePBX, on iOS and Android devices. We’ve made the onboarding experience very simple for system administrators to provision, and for users to install:

  • Administrators: enable Connect users via the User Manager within the PBXact or FreePBX admin interface. That automatically sends an invitation email message to each user.
  • Users: open their invitation email and follow simple instructions to download the app from the app store, then click a ‘magic log-in link’ in the email to immediately configure – no need for details like hostnames, extension numbers, or passwords.

And that’s it! It just works. Issues like certificate management, which can be a manual process with other apps, are handled automatically.

Features Included:

  • Blind and assisted transfer
  • 3-way calling
  • Contacts and favorites – including BLF
  • BLF Lamp status of features that support it such as Day/Night and CallFlow
  • DND with scheduling for out-of-office convenience

Another great feature is that we’ve integrated Sangoma Meet, our award-winning video conferencing platform within Sangoma Connect Mobile, making it super simple to create or join a multi-party video conference.

How to Get It

Sangoma Connect Mobile is included, free-of-charge, for all new and existing PBXact systems.  It is also free-of-charge to FreePBX customers with an active Zulu license, for the same amount of users already purchased. Simply perform an update on your system, and Sangoma Connect will be available within the User Management Module.

Purchasing Options

FreePBX customers, without Zulu, wishing to purchase a Sangoma Connect Mobile license can do so from the Sangoma Portal Store.  We have integrated Sangoma Connect Mobile with Zulu Desktop so that customers  can take advantage of even further collaboration tools for your MacOS or Windows computer. Simply purchase the Zulu license from the portal store and choose to use Sangoma Connect Mobile, or both! If needed, here are some helpful instructions on how to purchase a license and how to install on your FreePBX system.

Download the Mobile Client

End users can download the iOS or Android app, for free, by searching for ‘Sangoma Connect’ in the respective app stores. A direct download link is also available within the invitation email end-users receive. Here is information on how to use the app.

Categories
Knowledge Base

Setting up Postfix to use Office 365 mail

FreePBX uses centos 7 and postfix fom its mail delivery, normally this is fine unless the customer is using Office 365 mail then there can be delivery issues.

Firstly you will need to set up a user in Office 365 for the system.

Postfix’s main configuration file is main.cf and that is where we make the required change as follow:

[root@localhost ~]# vi /etc/postfix/main.cf

Append the following lines

masquerade_domains = domainname
myhostname = USERNAME.domainname
mydomain = USERNAME.domainname
myorigin = USERNAME@domainname
relayhost = [smtp.office365.com]:587

mynetworks = 127.0.0.0/8
inet_interfaces = loopback-only
smtp_use_tls = yes
smtp_always_send_ehlo = yes
smtp_sasl_auth_enable = yes
smtp_sasl_password_maps = hash:/etc/postfix/sasl_passwd
smtp_sasl_security_options = noanonymous
smtp_sasl_tls_security_options = noanonymous
smtp_tls_security_level = encrypt
smtp_generic_maps = hash:/etc/postfix/generic 
# smtp_tls_CAfile = /etc/ssl/certs/ca-certificates.crt

Save and exit from the file.
Next we need to edit the configuration for the postfix SASL credentials:

[root@localhost ~]# vi /etc/postfix/sasl_passwd

Add a line below

[smtp.office365.com]:587 user@domainname:password

Replacing user@domainname:password with your sender account details

Save and exit from file

A Postfix lookup table must now be generated from the sasl_passwd text file by running the following command.

[root@localhost ~]# postmap /etc/postfix/sasl_passwd

Now change permission for this file

[root@localhost ~]# chown root:postfix /etc/postfix/sasl_passwd

[root@localhost ~]# chmod 640 /etc/postfix/sasl_passwd

Next, we need to configure generic file in order to be able to send emails as a valid user (this is required for Office365).

[root@localhost ~]# vi /etc/postfix/generic

Go the end of file and append following lines.

root@localhost.localdomain UserName@Domain.com

Again replacing localhost.localdomain and UserName@Domain.com with your service hostname and the email user are using

Save and exit from file.

Next let’s correct the file permission.

[root@localhost ~]# chown root:root /etc/postfix/generic

[root@localhost ~]# chmod 0600 /etc/postfix/generic

[root@localhost ~]# postmap /etc/postfix/generic

Now restart Postfix service.

[root@localhost ~]# systemctl restart postfix

Now try to send a test email using the command below:
FOR Centos:

echo "This is the body of the email"| mail -r"Sender-Display-Name<sender@domain.com>" -s "This is the subject(E-Mail from SMTP Relay) line" recipeat@gmail.com

In FreePBX under Voicemail admin you must change the senders address to match your account as well as the sender for notifications such as backups etc. otherwise you can get errors and mail wont be delivered.

Categories
Applications Remote Working Services Special Offers

Sangoma Meet, Free multi-party, video conferencing and desktop sharing

Sangoma Technologies announced the general availability of its new video conferencing and collaboration service Sangoma Meet. Sangoma Meet is a multi-party, video conferencing and desktop sharing, cloud-based service, specially designed to enable a great work from home or collaboration experience. HD video support is standard with Sangoma Meet, ensuring the highest quality video calls possible. 

Sangoma Meet is also highly secure, fully encrypting password-protected video conferences to avoid problems with unauthorised users hacking into a video meeting, and Sangoma will not rent or sell Sangoma Meet user information to any third parties, including any social networks. It can also be used as a stand-alone service or in conjunction with its Unified Communication Business Phone Systems. 

Its simple to use with all the features you need

Moderator Privileges: If you are holding a team call, you have full moderator privileges. You can mute/unmute attendees, send them private messages, or kick anyone off the call. You also have the option to invite audio-only participants to limit video sharing.
Chat: If you prefer not to talk on your video call, use the chat feature in Sangoma Meet to share your thoughts with the group. A full suite of emojis will keep the conversation engaging and light!
Screen Sharing: Give your coworkers real-time examples and streamline meetings with screen sharing in Sangoma Meet. Instantly share your screen and choose what you want to show to others.
Inviting users: Its as simple as, copy your meeting link and send it to the desired parties. As soon as  users click on the link, they immediately join the conference.

Sangoma Meet is available for use today in the company’s General Availability release. It has already been in beta usage, both internally and with partners, with excellent reviews to date.

The Sangoma Meet cloud service has been updated to include additional functionality such as mobile apps (for iOS and Android), calendar integration (for Google G-suite and Microsoft Outlook), desktops apps (for both Windows and Mac) to further enhance user experience, and dial-in functionality to the video conference using a phone (with enhanced security via a PIN).

To help its end-users communicate more effectively during this global pandemic, Sangoma decided to launch this new service completely free of charge to everyone, during these troubled times. 

The full datasheet explaining all the features can be viewed here and the help site is located here

Categories
Knowledge Base

Using FreePBX FollowMe

Follow Me allows you to redirect a call that is placed to one of your extension to another extension or external number.

You can program the system to ring your extension alone for a certain period of time, then ring some other destination(s), such as a mobile phone or another extension, then go to the original extension’s voicemail if the call is not answered.  

It can also be used to divert calls to another extension without ringing the ‘original’ extension, or ring both together in a ‘twinned’ manner. This is useful if you are regularly away from your desk

Your can modify certain Follow Me settings using the User Control Panel as well as disable and enable Follow Me using a feature code that is normally *21,

To use the UCP to change settings if you have had permissions enabled is done by clicking the COG icon on teh Follow me Widget and below is a short Video on the key settings

Categories
Asterisk Support FreePBX Knowledge Base Support Technical

Backing up files in FreePBX 15

The first time you come to restore your FREEpbx 15 system you may find that not everything that you expected is there !

The new backup module backs up on a module by module base and not like before where is was DBs and Files.

Linked here is a repository that has the files to create a module that can be edited to backup directories.

https://bitbucket.org/cybercottage/filebackup

The file you need to edit is Backup.php

<?php

namespace FreePBX\modules\Filebackup;
use FreePBX\modules\Backup as Base;

class Backup extends Base\BackupBase
{
    public function runBackup($id, $transaction)
    {
        $this->addDirectories([
            '/etc/asterisk','/tftpboot',
        ]);
        $files = glob("/etc/asterisk/*conf");
        foreach ($files as $file) {
            $path = pathinfo($file, PATHINFO_DIRNAME);
            $this->addFile(basename($file), $path, '', "conf");
    }
    $files = glob("/tftpboot/*xml");
        foreach ($files as $file) {
            $path = pathinfo($file, PATHINFO_DIRNAME);
            $this->addFile(basename($file), $path, '', "conf");
        }
        return $this;
    }
}

As you see we are backing up /etc/asterisk and /tftpboot , But only *.conf files in /etc/asterisk and only *.xml files in /tftpboot

Details on the new backup system are here https://wiki.freepbx.org/display/FOP/Implementing+Backup

Thanks to James Finstrom for the original version of this, This version is not to replace his work but only to give an example of working with Multiple directories

The downloaded zip file needs to be added as a Local module via Module Admin and enabled, It will obviously give a signing error but this can be disabled in Advanced settings or ignored ;-)

Enjoy but don’t blame me if it doesn’t work. Ive tested it on my systems and all seems good by your experience may be different

Categories
Blog Gateways Services

ISDN Switchoff…

With the end of ISDN looming, the switch off could affect over two million businesses in the UK which will come at a cost for those affected. For many, the cost implications to replace their entire Telphone system would simply be too much, but with Sangoma’s offering, the transition from PSTN and ISDN to VoIP can provide a long-term, cost-effective solution.

Why remove a PBX that gives you everything you need? Sangoma’s Vega Gateways provide seamless connectivity to SIP providers, with no need to change any existing hardware or to re-cable your system, these gateways are designed to migrate from PSTN to SIP with minimal downtime.

Available in a range of varieties, Sangoma Vega Gateways suit businesses of all sizes from the SME to enterprise corporations. What’s more, users can benefit from advanced functionalities such as least cost routing (selecting the cheapest route for a call) and enhanced network proxy features which can help with the failover of calls from VoIP to PSTN in the event of a loss of internet connection.

If you would like more information or advice on what is the best option for your business please call or email us. Unlike many we have ISDN simulators so that we can configure your new gateway and install it with limited disruption to your business

Categories
FIrmware releases Knowledge Base

Sangoma Phone Firmware

This firmware version fixes a problem with the S400 and low audio level when making calls. 

2.0.4.57

Categories
IPPBXs Sangoma

Sangoma PBXact

The PBXact Business phone system is a fully-featured IP-PBX designed with unified communication features for organizations needing mobility, productivity and collaboration capabilities. The PBXact business phone system comes with an extensive set of built-in Unified Communications features such as:

  • “Phone Apps”- Advanced productivity features controlled by the IP-Phone’s display
  • UCP web-based Dashboard allowing end-users to control phone settings, voicemail, conference rooms and more…
  • Zulu UC Desktop and Soft-phone Integration for mobility and productivity.
  • CRM Integration for screenpop and click to call
  • End-Point-Manager to auto-provisioning Sangoma IP-Phones and manage each user’s programmable buttons and features
  • Built-in VPN to guarantee security for your remote workers connecting to the corporate PBX

PBXact Feature Support Included in All Systems


Business Features

  • Flexible Time-Based Call Routing
  • Built-In Conference Bridge
  • Fax to E-mail
  • Hunt/Ring Groups
  • Music on Hold
  • Voicemail Blasting
  • Find Me / Follow Me Calling
  • Personal IVRs
  • Wake Up Calls
  • Support for Video Calling
  • Secure Communications (SRTP/TLS)
  • Announcements
  • Text to Speech
  • Calling Queues (ACD)
  • Interactive Voice Response (IVR)

Calling Features

  • Zulu UC Desktop Application – Outlook, Browser and Softphone Integration
  • Three-Way Calling Support
  • Voicemail
  • Voicemail to E-mail
  • Caller ID Support
  • Call Transfer
  • Call Recording
  • Do Not Disturb
  • Call Waiting
  • Call History / Call Detail Records
  • Call Event Logging
  • Speed Dials
  • Caller Blacklisting
  • Call Screening

Telephony Support

  • Open Standards Support for Multiple Protocols
  • SIP, IAX2
  • PRI, T1, E1, J1, R2, POTS/Analog, ISDN, GSM (Excludes PBXact 10)
  • WebRTC
  • Softphone Support
  • Specialty Device Support
  • Door Phones
  • Overhead Paging
  • Strobe Alerts
  • Paging Gateways
  • Voice Gateways
  • Failover Devices
  • Desktop/Mobile Phone Support

Administration

  • Upgrade System with Granular Control
  • Bulk Import Utilities (Trunks, Extensions, Users, DIDs)
  • Localization in both GUI and Sound Files for Multiple Languages
  • Backup and Restore Utilities
  • Custom Destination Administration
  • Web-based Config File Management When Needed
  • System Recording Management
  • GUI Controls for DNS, Network Settings, and More!

User Control Panel

  • Responsive GUI (Desktop, Tablet, and Mobile Device)
  • WebRTC Softphone
  • Call History (Details and Recording Playback / Download)
  • Contact Management
  • Presence Management
  • Conference Room Management
  • Settings Management
    • Find Me / Follow Me
    • Call Forwarding, Call Waiting, Do Not Disturb
    • Call Confirmation
  • Voicemail
    • Visual Voicemail – Playback and Management
    • Notification Options
    • Greetings Management

Add-ons

The Base Platform includes a base of system enhanced features (see chart below)

 Included in BaseAdditional Add-Ons
PBXact Enhanced Featuresx 
  Call Recording Reportsx 
  Class of Servicex 
  Conference Prox 
  Extension Routingx 
  Fax Prox 
  Park Prox 
  Page Prox 
  SysAdmin Prox 
  Voicemail Notifyx 
  Voicemail Reportsx 
  XMPP Prox 
  Phone Apps for Sangoma Phonesx 
  Zulu UCx 
  CRM Link Modulex 
Third Party Phone Support x
  EndPoint Manager  
High Availability  
  High Availability x
Property Manager  
  Sangoma Property Manager x
Operator Panel  
  XactView Operator Panel (20 Pack) x
  XactView Operator Panel Queue License x
Call Center Features  
  Appointment Reminder  Outbound Calling Campaign  CallerID Management  Outbound Call Limiting  PinSet Pro  Queue Pro  Queue Reporting  Web CallBack x

Additional functionality can be added as needed:

  • High Availability (License Required per PBX Node, Excludes PBXact 40 & 60)
  • Call/Contact Center Features (Enhanced Call Center Functionality)
  • Operator Panel / Wall Boards
  • Third Party Phone Support (for Non-Sangoma IP Phones)

Download Brochure here 

Categories
Handsets Special Offers

Gigaset Maxwell C DECT Desk Phone

The DECT cordless desktop phone in a Maxwell housing offers great flexibility from the desk and until January 2020 we are offering this unique handset for £82.00 Plus VAt and delivery or an N510 Base and Handset for the special price of £125 + Vat, Bundle pricing is also available for example An N510 Base and 4 handsets will cost only  £375 + vat. You can download the Datasheet here.

In an office dominated by wired desk phones, the Maxwell C is one of a kind. This is Gigaset’s most advanced professional cordless phone in a Maxwell housing.

The wireless office of today has shed the need for physical network connections. Our computers and office phones are all cordless – and the Gigaset Maxwell C leaves you with supreme flexibility from the desk.

All devices can now be connected to DECT single N510 or Multicell system from Gigaset. This brings the ideal IP phone solution with extraordinary HD-audio, crystal clear TFT-display delivering an intuitive business companion to the front of the wireless office.

The Maxwell C’s stylish design and flexible mounting options make it the perfect phone for anything from the office to the home; the hospitality environment to the warehouse and the garage.

Ready for use with all Gigaset’s professional base stations including Multicell systems to deliver complete coverage from any desk, meeting-room or office environment.