Categories
Applications Sangoma Phones Software

Sangoma Desktop Phone

The Sangoma Phone for Desktop turns a user’s computer into a fully featured phone like Connect does for your mobile device so that it is primed to take full advantage of Sangoma’s complete unified communications suite.

Users can leverage the Sangoma Phone wherever sufficient bandwidth is available, allowing them to turn their home, hotel room, favorite café, or other remote location into a fully featured office.

Workforce mobility has never been this easy or powerful, allowing businesses to increase their geographic reach like never before.

Sangoma Phone also presents users with the possibility of reducing hardware costs and travel expenses.

Advanced, crystal clear audio from anywhere
Features include:

  • Hold/Resume
  • Blind Transfer – you can send the call to ring
  • another number or a voicemail box
  • Merge* – conference one call into another
  • Audio Conference Manager* – see your
  • conference-call participants and who is doing
  • the talking, mute people, kick people out of
  • the conference, or end the conference entirely
  • Record* – start and stop a recording of your
  • active call
  • Park* – park, see and answer parked calls

Download a Brochure here or contact us to enable it on you FreePBX or PBXact system

Categories
Products and services

Sangoma Desktop Softphone

Sangoma Desktop Softphone turns a user’s computer into a fully featured phone that is primed to take full advantage of all of Sangoma’s unified communications features.

Sangoma Desktop Softphone For Desktop turns a user’s computer into a fully featured phone that is primed to take full advantage of all of Star2Star’s unified communications features. Sangoma Desktop Softphone lets users make, answer, hold, and transfer calls, participate in voice conferencing, access voicemail, integrate calls with CRM software, and more.

Features

  • Workforce Flexibility: Your staff will no longer be tethered to one location, allowing employees to work remotely while expanding your potential pool of employees to a much greater geographic area.
  • Cost Savings: Instead of purchasing a computer and a desk phone, you can just purchase a computer and a headset, saving hundreds or even thousands of dollars with softphone software.
  • Efficiency: Employees can stay in contact on the go or from home, softphones allow them to respond faster. Even better, Desktop Softphone allows them to take advantage of our many powerful features that will go anywhere they go, unlike a traditional mobile phone that lacks much of this functionality.
  • Incredible Functionality: With Desktop Softphone, your employees have access to a complete unified communications system at their keyboard, meaning they can do it all wherever they are.
  • Business Voice & Business Voice+ Compatible: Use Desktop Softphone with either of the Full Spectrum Communications platforms for the ultimate flexibility.

Email or Call for current licence pricing

Categories
Handsets Products and services Sangoma Phones

P-Series IP Phones

Sangoma’s line of P-Series phones are designed to deliver the features you need, at price points perfect for every type of user, and every type of business.

All models include color screens, high definition voice, are headset-ready, provide unprecedented plug-and-play deployment, and have built-in productivity applications including voicemail, call log, contacts, phone status, user presence, parking and more.

Sangoma’s P-Series phones are the only phones that are compatible across Sangoma’s communications as a service portfolio, further enhancing their value.

Entry-Level – The Sangoma P310/P315 Phones
Sangoma’s value-line is perfect for large floor deployments in offices, schools, manufacturing, and retail.
Mid-Range – The Sangoma P320, P325, P330 Phones
Perfect for knowledge workers, with built-in business applications*, controlled via a large 4.3-inch IPS display and plenty of programmable function keys. The P330 also supports built-in Bluetooth and WiFi as well as the forthcoming PM200 expansion module.
Executive – The Sangoma P370 Phone (coming soon!)
For the executives in the office who demand a sleek desktop presence, the P370 delivers. With a large 7.0” 1280×800 color IPS touchscreen display, built-in Bluetooth and WiFi, all of Sangoma’s business applications* are easy-to-use with finger-touch access.

Email or Call for current pricing and qty discounts

Categories
Blog Handsets Products Sangoma Phones Software

Sangoma Connect Mobile

We know that right now, communication is key. We also know that you need to be able to work where it makes the most sense for you, so mobility is a must. Connect Mobile is here to help you communicate more effectively, It is the next-generation mobile softphone app for FreePBX and PBXact.

Sangoma Connect Mobile combines the best of our existing solutions with new core mobile technologies to provide a greater communication experience for calling and collaborating with coworkers.


It allows staff to work remotely using the Sangoma Connect Mobile
app for iOS and Android devices. Employees can enjoy voice, SMS, and multi-party video collaboration*, using their business extension,
while keeping their personal device information private.
The intuitive onboarding process sends an auto-generated email to
each user upon activation from the PBX with simple instructions for
them to download the app with instant log-in. It’s as simple as that!
Secured Communications
Sangoma Connect users are protected by TLS/SRTP encryption
which means their phone calls are kept private while on cellular
or WiFi connections, and your business is secured from any
unauthorized connections.

Sangoma Connect Mobile provides rich voice and video calling for PBXact and FreePBX, on iOS and Android devices. We’ve made the onboarding experience very simple for system administrators to provision, and for users to install:

  • Audio & Video Calls using your Business Extension, Make and receive calls using your mobile device, while protecting your,personal phone number, using mobile data or WiFi connection.
  • Do-Not-Disturb (DND), Silence all inbound business calls when you don’t want to be disturbed using the scheduling feature for automatic behavior.
  • Voicemail, Receive business voicemail directly to the app, allowing users to quickly listen to calls they have missed.
  • QuickDial with BLF, Create a list of favorite contacts for easy access with BLFs (Busy Lamp Field) that also show the current status of your colleagues.
  • Powerful Call Control, Users can blind & Warm transfer calls, record and have 3-way conversations

And that’s it! It just works. Issues like certificate management, which can be a manual process with other apps, are handled automatically.

Another great feature is the integrated Sangoma Meet, the award-winning video conferencing platform within Sangoma Connect Mobile, making it super simple to create or join a multi-party video conference.

How to Get It

Sangoma Connect Mobile is included, free-of-charge, for all new and existing PBXact systems.  It is also free-of-charge to FreePBX customers with an active connect license, for the same amount of users already purchased. Simply perform an update on your system, and Sangoma Connect will be available within the User Management Module.

Purchasing Options

FreePBX customers can dowload a free 2 user 1 year licence, and those wishing to purchase a Sangoma Connect Mobile license can do so from us.  Sangoma have integrated Sangoma Connect Mobile with Connect Desktop , users can take advantage of even further collaboration tools for your MacOS or Windows computer. Simply purchase the Connect license from the portal store and choose to use Sangoma Connect Mobile, or both! If needed, here are some helpful instructions on how to purchase a license and how to install on your FreePBX system.

Download the Mobile Client

End users can download the iOS or Android app, for free, by searching for ‘Sangoma Connect’ in the respective app stores. A direct download link is also available within the invitation email end-users receive. Here is information on how to use the app.

Email or Call for current licence pricing

Categories
Handsets Products and services Sangoma Phones

Sangoma P310 and P315

These phones are very competitively priced; and are perfect for anyone that needs reliable, basic calling functionality or needs a lot of phones either in one place or over a distributed set of large-facility locations. 

However, you can be rest assured that they are manufactured to very high standards and have all the qualities you would expect in more expensive models.

With these two new phones you can utilise essential Unified Communications features without sacrificing the function and performance that is usually only available with more expensive IP phones!

Want a closer look? Watch the first P315 being unboxed in Europe! Contact us for how you too can get your hands on the P310 or P315 and for bulk pricing.

Unboxing the P3xx handsets

Categories
Blog

3D Printers and why you need one.

I recently had the need for a wall bracket for a Sangoma S505 handset and the S300/S400 handsets.

Looking at my suppliers price list there were none in stock and at nearly £10 each this seemed like a perfect project for the newly acquired 3d printer. After a bit of design work on paper then in Tinkercad (Ill be moving on to fusion 360) it was ready to print.

I’ve put a link to download of the STL code here for S505 and here for the S300 so anyone can download and modify it, Its robust and angles the phone so that the handsets arnt knocked off easily, angling and supporting the phone. The S300 Bracket can also be used as an alternative desk base allowing the phone to sit flatter on a desk.

It is surprising how useful the 3d printer has become, and how readily available designs are. Another recent request was for an additional mount for a Ubiquiti wireless access point, We found a design on Thingiverse printed it out and sent it to the customer. Add to this all the little widgets that we have been making since getting it i’m not sure how we lived without one for so long.

I would urge any IT company to invest in a printer, The price point is now so low that you don’t need to produce many items to have it pay for itself, Just the 2 items mentioned here would have cost nearly £20 plus postage, and very little margin, They now cost £0.20 worth of filament and maybe £0.20 worth of renewable electricity.

Categories
Knowledge Base

Setting up Postfix to use Office 365 mail

FreePBX uses centos 7 and postfix fom its mail delivery, normally this is fine unless the customer is using Office 365 mail then there can be delivery issues.

Firstly you will need to set up a user in Office 365 for the system.

Postfix’s main configuration file is main.cf and that is where we make the required change as follow:

[root@localhost ~]# vi /etc/postfix/main.cf

Append the following lines

masquerade_domains = domainname
myhostname = USERNAME.domainname
mydomain = USERNAME.domainname
myorigin = USERNAME@domainname
relayhost = [smtp.office365.com]:587

mynetworks = 127.0.0.0/8
inet_interfaces = loopback-only
smtp_use_tls = yes
smtp_always_send_ehlo = yes
smtp_sasl_auth_enable = yes
smtp_sasl_password_maps = hash:/etc/postfix/sasl_passwd
smtp_sasl_security_options = noanonymous
smtp_sasl_tls_security_options = noanonymous
smtp_tls_security_level = encrypt
smtp_generic_maps = hash:/etc/postfix/generic 
# smtp_tls_CAfile = /etc/ssl/certs/ca-certificates.crt

Save and exit from the file.
Next we need to edit the configuration for the postfix SASL credentials:

[root@localhost ~]# vi /etc/postfix/sasl_passwd

Add a line below

[smtp.office365.com]:587 user@domainname:password

Replacing user@domainname:password with your sender account details

Save and exit from file

A Postfix lookup table must now be generated from the sasl_passwd text file by running the following command.

[root@localhost ~]# postmap /etc/postfix/sasl_passwd

Now change permission for this file

[root@localhost ~]# chown root:postfix /etc/postfix/sasl_passwd

[root@localhost ~]# chmod 640 /etc/postfix/sasl_passwd

Next, we need to configure generic file in order to be able to send emails as a valid user (this is required for Office365).

[root@localhost ~]# vi /etc/postfix/generic

Go the end of file and append following lines.

root@localhost.localdomain UserName@Domain.com

Again replacing localhost.localdomain and UserName@Domain.com with your service hostname and the email user are using

Save and exit from file.

Next let’s correct the file permission.

[root@localhost ~]# chown root:root /etc/postfix/generic

[root@localhost ~]# chmod 0600 /etc/postfix/generic

[root@localhost ~]# postmap /etc/postfix/generic

Now restart Postfix service.

[root@localhost ~]# systemctl restart postfix

Now try to send a test email using the command below:
FOR Centos:

echo "This is the body of the email"| mail -r"Sender-Display-Name<sender@domain.com>" -s "This is the subject(E-Mail from SMTP Relay) line" recipeat@gmail.com

In FreePBX under Voicemail admin you must change the senders address to match your account as well as the sender for notifications such as backups etc. otherwise you can get errors and mail wont be delivered.

Categories
Applications Remote Working Services Special Offers

Sangoma Meet, Free multi-party, video conferencing and desktop sharing

Sangoma Technologies announced the general availability of its new video conferencing and collaboration service Sangoma Meet. Sangoma Meet is a multi-party, video conferencing and desktop sharing, cloud-based service, specially designed to enable a great work from home or collaboration experience. HD video support is standard with Sangoma Meet, ensuring the highest quality video calls possible. 

Sangoma Meet is also highly secure, fully encrypting password-protected video conferences to avoid problems with unauthorised users hacking into a video meeting, and Sangoma will not rent or sell Sangoma Meet user information to any third parties, including any social networks. It can also be used as a stand-alone service or in conjunction with its Unified Communication Business Phone Systems. 

Connect

Its simple to use with all the features you need

Moderator Privileges: If you are holding a team call, you have full moderator privileges. You can mute/unmute attendees, send them private messages, or kick anyone off the call. You also have the option to invite audio-only participants to limit video sharing.

Chat: If you prefer not to talk on your video call, use the chat feature in Sangoma Meet to share your thoughts with the group. A full suite of emojis will keep the conversation engaging and light!
Screen Sharing: Give your coworkers real-time examples and streamline meetings with screen sharing in Sangoma Meet. Instantly share your screen and choose what you want to show to others.
Inviting users: Its as simple as, copy your meeting link and send it to the desired parties. As soon as  users click on the link, they immediately join the conference.

Sangoma Meet is available for use today in the company’s General Availability release. It has already been in beta usage, both internally and with partners, with excellent reviews to date.

The Sangoma Meet cloud service has been updated to include additional functionality such as mobile apps (for iOS and Android), calendar integration (for Google G-suite and Microsoft Outlook), desktops apps (for both Windows and Mac) to further enhance user experience, and dial-in functionality to the video conference using a phone (with enhanced security via a PIN).

To help its end-users communicate more effectively during this global pandemic, Sangoma decided to launch this new service completely free of charge to everyone, during these troubled times. 

The full datasheet explaining all the features can be viewed here and the help site is located here

Categories
Knowledge Base

Using FreePBX FollowMe

Follow Me allows you to redirect a call that is placed to one of your extension to another extension or external number.

You can program the system to ring your extension alone for a certain period of time, then ring some other destination(s), such as a mobile phone or another extension, then go to the original extension’s voicemail if the call is not answered.  

It can also be used to divert calls to another extension without ringing the ‘original’ extension, or ring both together in a ‘twinned’ manner. This is useful if you are regularly away from your desk

Your can modify certain Follow Me settings using the User Control Panel as well as disable and enable Follow Me using a feature code that is normally *21,

To use the UCP to change settings if you have had permissions enabled is done by clicking the COG icon on teh Follow me Widget and below is a short Video on the key settings

Categories
Asterisk Support FreePBX Knowledge Base Support Technical

Backing up files in FreePBX 15

The first time you come to restore your FREEpbx 15 system you may find that not everything that you expected is there !

The new backup module backs up on a module by module base and not like before where is was DBs and Files.

Linked here is a repository that has the files to create a module that can be edited to backup directories.

https://bitbucket.org/cybercottage/filebackup

The file you need to edit is Backup.php

<?php

namespace FreePBX\modules\Filebackup;
use FreePBX\modules\Backup as Base;

class Backup extends Base\BackupBase
{
    public function runBackup($id, $transaction)
    {
        $this->addDirectories([
            '/etc/asterisk','/tftpboot',
        ]);
        $files = glob("/etc/asterisk/*conf");
        foreach ($files as $file) {
            $path = pathinfo($file, PATHINFO_DIRNAME);
            $this->addFile(basename($file), $path, '', "conf");
    }
    $files = glob("/tftpboot/*xml");
        foreach ($files as $file) {
            $path = pathinfo($file, PATHINFO_DIRNAME);
            $this->addFile(basename($file), $path, '', "conf");
        }
        return $this;
    }
}

As you see we are backing up /etc/asterisk and /tftpboot , But only *.conf files in /etc/asterisk and only *.xml files in /tftpboot

Details on the new backup system are here https://wiki.freepbx.org/display/FOP/Implementing+Backup

Thanks to James Finstrom for the original version of this, This version is not to replace his work but only to give an example of working with Multiple directories

The downloaded zip file needs to be added as a Local module via Module Admin and enabled, It will obviously give a signing error but this can be disabled in Advanced settings or ignored ;-)

Enjoy but don’t blame me if it doesn’t work. Ive tested it on my systems and all seems good by your experience may be different