Tag: softphone

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Products Products and services Software

Zoiper 5 Softphone

Zoiper is a softphone application that allows users to make and receive calls over the internet using Voice over IP (VoIP) technology. The software is available for download on a range of devices, including desktop computers, laptops, smartphones, and tablets, and is compatible with a variety of operating systems, including Windows, macOS, iOS, and Android.

Zoiper provides users with a range of features designed to enhance the user experience and improve the quality of calls. These features include high-quality audio and video calls, support for multiple SIP accounts, call recording, and the ability to transfer calls.

Zoiper also includes advanced security features to protect user privacy and prevent unauthorized access. This includes support for Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP), as well as the ability to encrypt calls using Advanced Encryption Standard (AES) 256-bit encryption.

In addition to its standard features, Zoiper also offers a range of advanced features and customization options for power users. This includes the ability to customize the user interface, integrate with third-party applications, and access advanced settings for call quality and network optimization.

Overall, Zoiper is a versatile and feature-rich softphone application that provides users with a range of options for making and receiving calls over the internet. Its high-quality audio and video calls, advanced security features, and customizable settings make it a popular choice for both personal and business use.

User-friendly interface, HD audio & video, IM and more

Zoiper 5 is the newest of our softphone collection for Windows, macOS and Linux.
No more tedious manual configurations, now with automated wizards for audio, video and accounts.

  • contacts integration
  • presence
  • call conference
  • call transfer
  • encryption

Intuitive UX design

Zoiper 5 offers a vastly improved user experience with its new, familiar and intuitive interface. The traditionally painstaking configuration has been simplified with our auto probing configuration wizard.

Drag and drop calls and contacts to transfer calls or combine them into a conference

All your contacts in one interface!

Do you have lots of contacts from various sources and databases? No need to worry, with our newest phone, you can look and pull contacts and display these in a combined Contacts list for easy access.

Zoiper’s flexible settings options allows you to choose which contact sources to see in your Contacts list. Maybe you don’t necessarily need all your personal contacts while at the office? Switch that source off, and you are good to go!

Zoiper can load and search your contacts on the fly from these places:

  • Outlook 2007, 2010 and 2013 (32 and 64 bit versions)
  • Windows contacts
  • Mac address book
  • External LDAP server
  • Outlook or Exchange clients
  • Google contacts
  • Import your contacts from an external CSV file

Available for

Desktop

Apple

Android

User-friendly interface, HD audio & video, IM and more

Zoiper 5 is the newest of our softphone collection for Windows, macOS and Linux. The application has been designed with attention to detail, brand new UI that is easy to use and stays out of your way, so you can focus on what matters the most – the calls.

  • Intuitive interface
  • Contacts
  • Video

Excellent Audio and Video calls, Transfer and Conference functionalities paired with easy navigation, give any user the necessary tools for everyday tasks.

Baked with our own Zoiper iOS SDK, the app is built with efficiency in mind, making battery use as little as possible thanks to an improved background app activity.

Now with completely redesigned user interface. The best quality on the market VoIP app for Android is here with new and improved battery saving techniques. Advanced business users will be happy to find out that all their favorite functions are still here.

Zoiper is here to work for you anywhere, at any time, on any network!

Licensing and Trials

For Trial please contact us by email or phone and we can assign licenses to you to test with. Bulk licence pricing is available please contact us.

Categories
Applications Sangoma Phones Software

Sangoma Desktop Phone

The Sangoma Desktop Phone Application is a professional-grade softphone solution designed to mirror the full functionality of a high-end physical desk phone within a sleek, software-based interface. For businesses looking to simplify workforce management and reduce overheads, this application is the bridge between traditional reliability and modern flexibility.

Seamless Integration and Accessibility

The foundation of any robust communication strategy is accessibility. The Sangoma Desktop Phone Application integrates directly with your existing Sangoma UC (Unified Communications) platform, allowing your team to carry their office extension anywhere. For on-call staff, this means no more juggling multiple mobile devices or sharing private numbers. By simply logging into the app on a laptop or home PC, the user is instantly “in the office,” ensuring that critical client calls are never missed due to location.

A tool is only effective if your team actually uses it. Sangoma has prioritised a “user-first” design, featuring a clean, minimalist interface that reduces the cognitive load on employees. This is particularly vital for staff handling high-pressure on-call rotations. When an urgent request comes in at 3:00 AM, the user needs a clear, lag-free interface to manage the call, check details, and record notes without fighting with complex menus.

Communication is only as good as its clarity. Sangoma utilises advanced high-definition (HD) audio codecs to ensure that every conversation sounds as if you are in the same room. For businesses dealing with technical support or emergency services, where every detail matters, this superior audio quality prevents costly misunderstandings and improves the professional image of your brand.

Comprehensive Call Management Features

The Sangoma Desktop Phone App isn’t just a dialler, it is a full-scale command centre.

  • Visual Voicemail: View and play back messages in any order, allowing on-call staff to prioritise urgent issues.
  • Blind and Attended Transfer: Move calls to the right expert instantly.
  • Call Recording: Ensure compliance and quality control with one-click recording.
  • Do Not Disturb (DND): Crucial for managing the transition between “active” and “standby” status for your workforce.

Integrated Corporate Directory

Eliminate the “who do I call?” frustration. The application synchronises with your central corporate directory, giving every user instant access to the entire organisation. You can search by name, department, or extension, which is a massive productivity booster for new hires or temporary staff who may not yet know the company structure by heart.

Presence and Chat Functionality

Knowing who is available is half the battle in workforce management. The “Presence” feature allows users to see if a colleague is “Available,” “Away,” “On a Call,” or “Busy.” Paired with a built-in instant messaging (chat) tool, this allows for quick internal queries. For an on-call engineer, being able to quickly chat with a manager to confirm a protocol—without dropping the active customer call—is a game-changer for efficiency.

Video Conferencing and Screen Sharing

Sometimes, a voice call isn’t enough to solve a complex problem. The Sangoma Desktop Phone App supports high-quality video conferencing and real-time screen sharing. This allows on-call staff to troubleshoot issues visually, provide remote demonstrations, or hold emergency briefings with the rest of the team. It turns a simple phone app into a collaborative powerhouse.

Hot Desking Support

For businesses with hybrid office models, “Hot Desking” support allows any employee to sit at any workstation, log in to the desktop app, and have their unique extension and settings follow them. This flexibility reduces the need for permanent, assigned seating and allows for a more fluid, dynamic office environment.

The true value of this application lies in its ability to facilitate a “work from anywhere” culture. Because the app uses secure VoIP protocols, it works over any standard internet connection. This enables your business to hire the best talent regardless of geography and ensures that your on-call rotation remains resilient, even if staff are unable to reach the physical office.

Productivity Gains and Workforce Efficiency

The shift from hardware to the Sangoma Desktop Phone App results in a measurable spike in productivity. By consolidating chat, video, and voice into one window, employees stop “toggling” between apps, a habit known to reduce focus. For workforce management, managers can oversee call volumes and response times through the central system, ensuring that on-call staff are utilised effectively without being overwhelmed.

The financial argument for switching to the Sangoma softphone is undeniable:

  1. Reduced Hardware Spend: You no longer need to purchase £150+ desk phones for every new employee.
  2. Lower Maintenance: Software updates are handled centrally, eliminating the need for physical on-site repairs of handsets.
  3. Real Estate Optimisation: With remote work enablement, you can reduce your office footprint, saving on rent and utilities.
  4. Consolidated Billing: By using a single platform for voice and chat, you eliminate multiple third-party subscriptions.

Simplified Management for On-Call Staff

Managing on-call rotations is traditionally a logistical nightmare involving call forwarding to personal mobiles and manual logging. Sangoma simplifies this by keeping the on-call staff within the company’s ecosystem. Calls are logged, recorded, and handled through the business app, protecting employee privacy and ensuring the company retains all data and client interaction history.

Security and Reliability

Sangoma’s desktop application uses end-to-end encryption for signalling and media. This ensures that your business conversations especially sensitive ones handled by on-call staff remain private and protected from interception.

In Conclusion

The Sangoma Desktop Phone Application is more than a utility, it is a strategic asset. By integrating this tool, businesses can simplify their workforce management, empower their on-call staff, and realise significant costsavings while maintaining a professional, high-performance communication standard.

Categories
Products and services

Sangoma Desktop Softphone

Sangoma Desktop Softphone turns a user’s computer into a fully featured phone that is primed to take full advantage of all of Sangoma’s unified communications features.

Sangoma Desktop Softphone For Desktop turns a user’s computer into a fully featured phone that is primed to take full advantage of all of Star2Star’s unified communications features. Sangoma Desktop Softphone lets users make, answer, hold, and transfer calls, participate in voice conferencing, access voicemail, integrate calls with CRM software, and more.

Features

  • Workforce Flexibility: Your staff will no longer be tethered to one location, allowing employees to work remotely while expanding your potential pool of employees to a much greater geographic area.
  • Cost Savings: Instead of purchasing a computer and a desk phone, you can just purchase a computer and a headset, saving hundreds or even thousands of dollars with softphone software.
  • Efficiency: Employees can stay in contact on the go or from home, softphones allow them to respond faster. Even better, Desktop Softphone allows them to take advantage of our many powerful features that will go anywhere they go, unlike a traditional mobile phone that lacks much of this functionality.
  • Incredible Functionality: With Desktop Softphone, your employees have access to a complete unified communications system at their keyboard, meaning they can do it all wherever they are.
  • Business Voice & Business Voice+ Compatible: Use Desktop Softphone with either of the Full Spectrum Communications platforms for the ultimate flexibility.

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