Categories
Products and services Software

FreeStats

FreeStats is a re-write and expansion of the original call center stats package from Asternic hoprfully giving it a fresh look and some features requested by users.

There is additional information for managers including integration of CDR for calls and comparison of calls and a search function.

The statistics are ‘live’ as the system uses mysql storage of queue records and not the parsing of the logfile that in the case of the original package had to be “Cron’d”

The screenshots of the package here show the refreshed user interface and additional pages.

The Search function lets you search the DB for the call uniqueID or callerID number then displaying all items in the queue logs and the realtime page is rewritten to work with modern Asterisk versions and the updated versions of AMI and Ajam for control of agents.

The package for downloading includes full installation instructions and sql file for creating the mysql DB. An additional option is to limit access to the application by changing the config.php so that the Administrator logins can be used for allowing access to the system.

Download the Source here

Categories
Knowledge Base Products and services

Aastra 6753i Transfer

Step By step instructions for call transfer when using the Aastra 6753i with firmware 3.x.x and above.

Phone Idle screen.

Once a call is answered their number will show and an icon of a ‘off hook phone’ will also show

To transfer the call press your ‘Transfer key’. Another ‘line’ will show numbered 2 with a ‘ > ’ next to it.

Enter the number you want to dial and press ‘>‘ dial if the call isn’t immediately dialed.

To ‘Blind’ transfer the call press the Transfer Button again or put the Handset down. NOTE if you do this you will not be able to get the call back.

After pressing dial the Phone Icon will show ‘ringing’

To get the call back while it is ringing press the ‘ < ‘ button shown on the display next to ‘Cancel’. Then L1 in this example will flash and ‘call held’ will show on the display as below, you need to get the call back by pressing the Flashing Line Key.

If the call goes to Voicemail or the caller answers the display will show the ‘off hook’ icon against 2

If the Caller wants the call then Press the ‘Transfer key’ the Red ‘Hangup key’ or put the handset down and the call will be transferred to them. Do not press the ‘>‘ Drop button.

If they don’t want the call or it goes to voicemail and you want to get the caller back, Press the ‘ > ‘ Drop Button and that call will be dropped and as before ‘call held’ will show on the screen and you press the L1 button to get the caller Back

Categories
Handsets

Gigaset SL750 Pro

SL750H £84.00

The SL750H PRO handset is the thinnest pro handset yet and has a large 2.4″ illuminated display with an intuitive, icon-based user interface. This handset delivers fantastic call clarity based on Gigaset’s patented HDSPTM audio quality. The SL750H allows users to easily control call and notification alerts with a choice of audio profiles to suit your business needs.

The SL750H PRO has been given a special coating that makes it resilient to scratches on the display, handset or keys. This coating also helps to protect it from disinfectants, making it an ideal choice for industrial and manufacturing companies, hospitals and similar environments.

This handset is fully compatible with both Gigaset N510IP PRO and N300IP singlecell solutions as well as the N720IP PRO multicell DECT solution.

Categories
Handsets Software

Sangoma Connect Mobile

We know that right now, communication is key. We also know that you need to be able to work where it makes the most sense for you, so mobility is a must. The latest milestone in our mission to help you communicate more effectively is the next-generation mobile softphone app for FreePBX and PBXact. It’s called Sangoma Connect Mobile, and it is now available to download!

Sangoma Connect Mobile combines the best of our existing solutions with new core mobile technologies to provide a greater communication experience for calling and collaborating with coworkers.

Sangoma Connect Mobile provides rich voice and video calling for PBXact and FreePBX, on iOS and Android devices. We’ve made the onboarding experience very simple for system administrators to provision, and for users to install:

  • Administrators: enable Connect users via the User Manager within the PBXact or FreePBX admin interface. That automatically sends an invitation email message to each user.
  • Users: open their invitation email and follow simple instructions to download the app from the app store, then click a ‘magic log-in link’ in the email to immediately configure – no need for details like hostnames, extension numbers, or passwords.

And that’s it! It just works. Issues like certificate management, which can be a manual process with other apps, are handled automatically.

Features Included:

  • Blind and assisted transfer
  • 3-way calling
  • Contacts and favorites – including BLF
  • BLF Lamp status of features that support it such as Day/Night and CallFlow
  • DND with scheduling for out-of-office convenience

Another great feature is that we’ve integrated Sangoma Meet, our award-winning video conferencing platform within Sangoma Connect Mobile, making it super simple to create or join a multi-party video conference.

How to Get It

Sangoma Connect Mobile is included, free-of-charge, for all new and existing PBXact systems.  It is also free-of-charge to FreePBX customers with an active Zulu license, for the same amount of users already purchased. Simply perform an update on your system, and Sangoma Connect will be available within the User Management Module.

Purchasing Options

FreePBX customers, without Zulu, wishing to purchase a Sangoma Connect Mobile license can do so from the Sangoma Portal Store.  We have integrated Sangoma Connect Mobile with Zulu Desktop so that customers  can take advantage of even further collaboration tools for your MacOS or Windows computer. Simply purchase the Zulu license from the portal store and choose to use Sangoma Connect Mobile, or both! If needed, here are some helpful instructions on how to purchase a license and how to install on your FreePBX system.

Download the Mobile Client

End users can download the iOS or Android app, for free, by searching for ‘Sangoma Connect’ in the respective app stores. A direct download link is also available within the invitation email end-users receive. Here is information on how to use the app.

Categories
Covid-19 System Status

Covid 19 update June 2020

Coronavirus: service updates and supplier information

03 APRIL 2020

Last updated: 17:00 5 June 2020

This page contains important updates from us and our suppliers that may affect our partners or customers during this unprecedented time. We’ve also included useful links and support information and a full breakdown of any service updates as we have them. This will continue to be updated at least once a day, so please check back here regularly.

Key points:

BT Openreach (who help us supply internet connectivity services) have advised that provision and repair of their services are now on a “best endeavours” basis only across the UK and will impact almost all connectivity products: DSL, Ethernet, FTTC, FTTP, FIBRE, PSTN, ISDN2, ISDN30, LLU and SMPF

Openreach will be assisting providers to bring forward certain WLR and MPF new line installs to an earlier date. They will be contacting customers directly to try to agree an earlier install date to complete the work on behalf of the Provider.

Priority restoration of services will only take place for organisations deemed “critical”, including NHS, pharmacies, utilities etc (full list below)

Ongoing repairs will continue for all, but with priority given to critical organisations and customers deemed “at risk” and you will now be asked if you are an “At Risk Customer” or “suffering COVID-19 Symptoms” before they assess priority of restoration

All newly-appointed provisioning will be pushed back to Monday 1st June 2020 at the earliest

All other Gradwell products (Wave, 3CX, SIP Trunks etc) remain unaffected with the exception of number porting, which may be delayed

Openreach/BT have declared that the current situation they and we are all facing is a matter beyond their control in light of COVID-19.

As such, appointments for provision and repair are on a best endeavours basis only, this covers everyone nationwide and will impact the following products that we provide: DSL, Ethernet, FTTC, FTTP, FIBRE, PSTN, ISDN2, ISDN30, LLU MPF and SMPF, including adjustment of orders.

Fault Repair

During this time, priority and restoration of services will take place for critical functions only, such as NHS, pharmacies, utilities, emergency services, retail and wholesale food distribution outlets and financial services. This also applies to customers deemed “at risk”.

Ongoing repairs to the BT/Openreach infrastructure will continue, but with high priority focus being on the above-mentioned critical core services ahead of all others. You will be asked by Gradwell if anyone is deemed within the building or location is considered at “at risk” of exposure to Covid-19:
Customer meets criteria for repair and IS symptomatic
Customer meets criteria for repair and IS NOT symptomatic

Ongoing repairs to the BT/Openreach infrastructure will continue, but with high priority focus being on the above-mentioned critical core services ahead of all others. We appreciate your patience during these times, and we’re sure you understand that the protection and restoration of core services is paramount to sustaining core infrastructure services.

Openreach have advised on Fault repair with immediate effect: 

To support efforts to reduce human contact and promote social distancing, all installation activities that require access to a customer’s premises are now being assessed and the customer to state the following criteria to ensure if repairs are deemed essential that appropriate teams can deal with the issue at hand:

  • Customer meets criteria for repair and IS symptomatic
  • Customer meets criteria for repair and IS NOT symptomatic

Openreach will attempt to complete as much of the inflight orders from outside of the premises as possible, but if internal work is required, these will be done on a priority and risk assessed basis. Any orders that do not require on premise installation will proceed as normal, but we appreciate these cases are limited.
The exception to these rules are those businesses identified as critical national infrastructure. This includes; NHS, pharmacies, utilities, emergency services, retail and wholesale food distribution outlets, and financial services businesses. On site installation work will be permitted for these businesses but we will have to justify the criticality of the service to Openreach.

The Openreach Emergency Helpdesk will remain open. However, all business as usual contact centres have now closed.

Porting of Numbers

Following on from previous updates on BT’s porting backlog, we are pleased to announce this has now been cleared and we are able to place new orders again. There still may be a slight delay in contrast to normal timescales, as it’s likely that BT and our direct suppliers will receive a large amount of new port requests all at once, but this will likely only add on 24-48 hours to the normal processing time. In conclusion, we will not be operating at our normal timescales for another few days, but we anticipate everything to be back to normal in the short term. We appreciate your patience during this time.

New Orders

All new orders received with immediate effect that require BT or Openreach infrastructure (the majority) are being moved to commence from 1st June 2020 onwards. This will be under constant review and may have further delays should the situation worsen. Exceptions apply for customers deemed “at risk”.

All existing orders in the system with BT or Openreach will continue to progress, but with a view to completing the orders as soon as possible and may be delivered well outside of expected and industry standard timelines.

We are still accepting new orders, however, there will be a delivery backlog for any products requiring BT or Openreach provision until at least 1st June 2020 onwards. All other Gradwell products, eg Wave, Multi User VoIP, 3CX and SIP Trunk services, are currently not impacted and delivery times will remain unaffected.

Openreach have announced the below with regards to WLR and MPF new line installs.

Openreach will be assisting providers to bring forward certain new line installs to an earlier date. They will be contacting customers directly to try to agree an earlier install date to complete the work on behalf of the Provider.

Only lines that have relatively simple installation journeys will be eligible for this support. Orders that are deemed to have complex delivery that would require additional engineering work or orders where Openreach feel that it would not be possible to gain access to the premises safely in adherence to their COVID-19 safe working practices will be excluded from this process. For example, orders that require entry to blocks of flats etc will be out of scope.

Core infrastructure service providers

We will of course continue to share more information from core suppliers like BT Openreach on this page as soon as we have it. A full breakdown of Openreach’s current service status is in the table below.

Openreach Critical Functions
DamageOpen (limited service)
WelfareOpen (limited service)
DSOOpen (limited service)
ProductRepairProvision
Escalations (EPOC)No new work acceptedNo new work accepted
Premium Business HelpdeskNo new work acceptedNo new work accepted
WLRBAU if non-appointedBAU if non-appointed
LLUBAU if non-appointedBAU if non-appointed
FTTCBAU if non-appointedBAU if non-appointed
SOGEABAU if non-appointedBAU if non-appointed
GFASTBAU if non-appointedBAU if non-appointed
SOGFASTBAU if non-appointedBAU if non-appointed
Migration ServicesBAU if non-appointedBAU if non-appointed
ISDNBAU if non-appointedBAU if non-appointed
FTTPBAU if non-appointedBAU if non-appointed
EthernetBAU if non-appointedBAU up to curtilage

BAU: For Total Loss of Service Faults: Openreach will attempt to activate the service remotely. If they are unable to, then they will visit the premises and ask two risk assessment questions:

1) Is there anyone on-site who has Covid-19 symptoms?

2) Has there ever been anyone on-site with symptoms?

3) Has anyone on-site been advised by the NHS via a letter to isolate for 12 weeks?

If the answer is yes to either of these questions then they will not access the premises and the fault repair will be postponed until restrictions have been lifted. If not, they will schedule a repair.

For all other repair faults, Openreach will only resolve if it’s possible to fix remotely and without access to the premises.

Provisions: Will only attempt to access the premises if the provider is classed as CNI/welfare/at risk/specific key worker (see below).

CNI: refers to “Critical Network Infrastructure.”

All Welfare/At Risk/Specific Key Worker cases will be reviewed by Openreach after a case submission by a customer.

Categories
Covid-19

New 119 Covid line number

Ofcom announced this afternoon the new 3-digit telephone number ‘119’ to be used as part of the NHS’s Covid-19 response, the number will be used as part of the NHS’s effort to handle the response to the Coronavirus situation.

The 119 number is supported by networks and so calls will connect as soon as the Government announce the service has been launched.

The number will be free to dial, in line with the NHS 111 service, as directed by Ofcom.

Categories
Applications Remote Working Services Special Offers

Sangoma Meet, Free multi-party, video conferencing and desktop sharing

Sangoma Technologies announced the general availability of its new video conferencing and collaboration service Sangoma Meet. Sangoma Meet is a multi-party, video conferencing and desktop sharing, cloud-based service, specially designed to enable a great work from home or collaboration experience. HD video support is standard with Sangoma Meet, ensuring the highest quality video calls possible. 

Sangoma Meet is also highly secure, fully encrypting password-protected video conferences to avoid problems with unauthorised users hacking into a video meeting, and Sangoma will not rent or sell Sangoma Meet user information to any third parties, including any social networks. It can also be used as a stand-alone service or in conjunction with its Unified Communication Business Phone Systems. 

Its simple to use with all the features you need

Moderator Privileges: If you are holding a team call, you have full moderator privileges. You can mute/unmute attendees, send them private messages, or kick anyone off the call. You also have the option to invite audio-only participants to limit video sharing.
Chat: If you prefer not to talk on your video call, use the chat feature in Sangoma Meet to share your thoughts with the group. A full suite of emojis will keep the conversation engaging and light!
Screen Sharing: Give your coworkers real-time examples and streamline meetings with screen sharing in Sangoma Meet. Instantly share your screen and choose what you want to show to others.
Inviting users: Its as simple as, copy your meeting link and send it to the desired parties. As soon as  users click on the link, they immediately join the conference.

Sangoma Meet is available for use today in the company’s General Availability release. It has already been in beta usage, both internally and with partners, with excellent reviews to date.

The Sangoma Meet cloud service has been updated to include additional functionality such as mobile apps (for iOS and Android), calendar integration (for Google G-suite and Microsoft Outlook), desktops apps (for both Windows and Mac) to further enhance user experience, and dial-in functionality to the video conference using a phone (with enhanced security via a PIN).

To help its end-users communicate more effectively during this global pandemic, Sangoma decided to launch this new service completely free of charge to everyone, during these troubled times. 

The full datasheet explaining all the features can be viewed here and the help site is located here

Categories
Applications FreePBX Handsets Software

Zulu UC, The ultimate communication and collaboration tool for FreePBX

Zulu UC is the ultimate communication and collaboration tool, enhancing work place productivity for on-site and remote workers.
With Zulu UC, you define your work place environment, enabling workstations, laptops and mobile devices with unified communication features, keeping you closely connected with all your colleague, where ever they are located.
Studies have shown that a large percentage of work place productivity happens when staff is out of the office, away from their desk. Zulu UC is there to make sure that you capture your creativity when it happens, wherever you are located.

Mobility
Zulu allows you to make and receive calls through your office extension as if you were sitting at your desk, reducing costs and allowing you to maintain your personal phone number.
Call Pop
Ideal for CRM and help desk integration, Call Pop automatically opens your desktop web browser on an inbound call with all the information of the caller, helping you provide better customer service.
Presence & Status
Change your status to let your colleagues know your availability. Your status update across all your endpoint devices too, letting users know whether you can take a phone call.
Click-to-Call
Click-to-Call allows users to instantly call any phone number that is seen on their web browser. Simply click on the phone number, and Zulu will initiate an outbound call via the desktop client or your desk phone.
Team Chat
Fully-featured one-to-one and group chat enables users to communicate without having to start a phone call. Zulu’s intuitive chat interface allows users to break off into phone call, fax, SMS, or transfer files. 
File Sharing
Collaborate more effectively by instantly sharing files with colleagues within the same interaction screen using the Zulu Desktop Client.

Zulu Desktop

Collaborate with colleagues and customers directly from your computer

Click-to-Call from your browser and other popular desktop applications

SMS and FAX (Requires Sangoma SIPStation service)
File sharing

Screen Pop for web-based help desks

Make/receive phone calls using your extension

Chat with colleagues using direct and group messaging

Phone System Contact list integration for Dial-by-Name

Presence control (Available, Chat, Away, DND, Not Available)

Unattended Transfer

Zulu Desktop can be Downloaded here

Most importantly its Secure

Zulu UC is designed with security in mind to protect you and your business from VoIP threats and toll fraud. 

It uses Transport Layer Security (TLS) to ensure end-to-end security from whichever device you are using Zulu. 

And User Setup has been Made Simple

Get setup with the Zulu Desktop Client in seconds. 

Simply download and install the Desktop or Mobile app then login with the user credentials. Or use the QR Code feature from within the end user UCP panel of PBXact or FreePBX.

View Installation Guide

For licence and installation information please email or call, Also subject to availability 2 user 1 year licences are available to trial the software for free

For you mobile phone see Sangoma Connect , A mobile softphone with all the features of deskphone.

Categories
Blog Calls and Lines Covid-19

Calls to 101 Non-Emergency number to be free from April 1st

Given the pressure on the emergency services presently, the Home Office have requested that the 101 Non-Emergency number be made free to all callers from 1st April 2020. Therefore these calls placed through our network will be free from midnight this evening.

We understand that this change is intended to be permanent, and not just for the duration of the Covid-19 emergency.

Please note that although this change will be in place from midnight tonight it may not be reflected in the ratesheet immediately .

Categories
Covid-19

Carrier Updates 25-03

BT Openreach (who help us supply internet connectivity services) have advised that provision and repair of their services are now on a “best endeavours” basis only across the UK and will impact all our connectivity products: DSL, Ethernet, FTTC, FTTP, FIBRE, PSTN, ISDN2, ISDN30, LLU MPF and SMPF

Priority restoration of services will only take place for organisations deemed “critical”, including NHS, pharmacies, utilities etc (full list below)

Ongoing repairs will continue for all, but with priority given to critical organisations

All newly-appointed provisioning will be pushed back to Monday 1st June 2020 at the earliest

Openreach/BT have declared that the current situation they and we are all facing is a matter beyond their control in light of COVID-19.

As such, appointments for provision and repair are on a best endeavours basis only, this covers everyone nationwide and will impact the following products that we provide: DSL, Ethernet, FTTC, FTTP, FIBRE, PSTN, ISDN2, ISDN30, LLU MPF and SMPF, including adjustment of orders.

Fault Repair

During this time, priority and restoration of services will take place for critical functions only, such as NHS, pharmacies, utilities, emergency services, retail and wholesale food distribution outlets and financial services.

Ongoing repairs to the BT/Openreach infrastructure will continue, but with high priority focus being on the above-mentioned critical core services ahead of all others. We appreciate your patience during these times, and we’re sure you understand that the protection and restoration of core services is paramount to sustaining core infrastructure services.

Openreach have advised on Fault repair with immediate effect: 

To support efforts to reduce human contact and promote social distancing, all installation activities that require access to a customer’s premises are now suspended until after 1st June 2020. Openreach will attempt to complete as much of the inflight orders from outside of the premises as possible, but if internal work is required, these will be rebooked post 1st June 2020. Any orders that do not require on premise installation will proceed as normal, but we appreciate these cases are limited.
 
The exception to these rules are those businesses identified as critical national infrastructure. This includes; NHS, pharmacies, utilities, emergency services, retail and wholesale food distribution outlets, and financial services businesses. On site installation work will be permitted for these businesses but we will have to justify the criticality of the service to Openreach.

Porting of Numbers

During this time, the ability to port and move numbers between all core telecoms suppliers has also been affected, with BT/Openreach now declaring the following porting requests that are in flight will be affected with immediate effect. Those porting services affected are:

Ports that are Multi Line (a number of sequential numbers 01234 000000 – 01234 000100 or broken number ranges) as these have to be manually triggered. These port requests will be postponed until further notice and will not be ported to your new supplier. They will remain operational until they can be processed within a normal timeframe.

Single Line ports (i.e. 01234 567890) are still available but may be delayed beyond a previously agreed date

Any new import requests for porting where BT is the range holder will not be accepted until further notice

New Orders

All new orders received with immediate effect that require BT or Openreach infrastructure (the majority) are being moved to commence from 1st June 2020 onwards. This will be under constant review and may have further delays should the situation worsen.

All existing orders in the system with BT or Openreach will continue to progress, but with a view to completing the orders as soon as possible and may be delivered well outside of expected and industry standard timelines.

We are still accepting new orders, however, there will be a delivery backlog for any products requiring BT or Openreach provision until at least 1st June 2020 onwards.

Core infrastructure service providers

We will continue to share more information from core suppliers like BT Openreach on this page as soon as we have it. A full breakdown of Openreach’s current service status is in the table below.