Categories
Handsets Special Offers

Gigaset Maxwell C DECT Desk Phone

The DECT cordless desktop phone in a Maxwell housing offers great flexibility from the desk and until January 2020 we are offering this unique handset for £82.00 Plus VAt and delivery or an N510 Base and Handset for the special price of £125 + Vat, Bundle pricing is also available for example An N510 Base and 4 handsets will cost only  £375 + vat. You can download the Datasheet here.

In an office dominated by wired desk phones, the Maxwell C is one of a kind. This is Gigaset’s most advanced professional cordless phone in a Maxwell housing.

The wireless office of today has shed the need for physical network connections. Our computers and office phones are all cordless – and the Gigaset Maxwell C leaves you with supreme flexibility from the desk.

All devices can now be connected to DECT single N510 or Multicell system from Gigaset. This brings the ideal IP phone solution with extraordinary HD-audio, crystal clear TFT-display delivering an intuitive business companion to the front of the wireless office.

The Maxwell C’s stylish design and flexible mounting options make it the perfect phone for anything from the office to the home; the hospitality environment to the warehouse and the garage.

Ready for use with all Gigaset’s professional base stations including Multicell systems to deliver complete coverage from any desk, meeting-room or office environment.

Categories
Products Sangoma Software

Zulu UC – The Ultimate Desktop and Softphone integration for your Business

Zulu UC Desktop and softphone integration unifies the most popular business communication tools & applications enhancing user productivity and mobility. Designed specifically for FreePBX and PBXact phone systems, Zulu enables features such as:

  • Zulu Softphone enabling users to make/receive phone calls from their desktop or mobile stations, including Chat for team collaboration.
  • Faxing directly from the Zulu widget & softphone.
  • Click-to-call to make calls directly from your web browser and /or email client.
  • Call Pop for CRM and help desk integration.

Get Your Free Zulu 2 User FreePBX License, FreePBX Zulu UC 2 User Package is Free of Charge. Each User Package comes with 2 users good for 12 months.

Features


Click to Call

With Click-to-Call integration, users can instantly call any phone number that is seen on their web browser or MS Outlook client which a click!. Simply click on the phone number and Zulu will initiate an outbound call via the softphone client or your desk phone, whichever is with you at the time. Great for mobile users who come and go from their workstation.

Click-to-Call also recognizes extensions and phone number prefixes, so you never have to worry about having to modify the phone number or extension you wish to click to dial.

Call Pop

Ideal for CRM and Help Desk Integration, Call Pop will automatically open your desktop web browser on an inbound call with all the information of the caller. This feature helps users expedite phone calls and provide the caller with the best customer service experience.

* For additional CRM integration check out our CRM Link Module

Presence

Improve communication between staff members by allowing them to see each other’s presence via the Zulu Softphone. This feature can save your employees time by reaching out to members who they know are available to take their request.

Users can set their presence using a variety of pre-set statuses or create their own. And because Presence is server side, a user’s presence will be updated across all communication endpoints automatically too.

Zulu Softphone

At the Center of the Zulu is the all new softphone enabling users to take their office with them and never miss a call.

  • Make and receive phone calls using Desktop
  • Send and receive FAX*
  • Control Presence status which will update your status on all your devices
  • Flexible Calling Options- generate a phone call from either the client on your desktop or your desk phone. Great for mobile users who come and go from their workstation.

Faxing requires the Fax Pro Module

Chat

The Zulu UC Softphone features integrated Chat functionality so that staff members can communicate with each other more effectively. Features like 1-to-1 messaging, group chat, file transfer and auto-archiving will improve employee collaboration and improve business results. Finally, one tool to do it all!

*Compatibility
Operating System: Zulu UC is compatible with Windows, Mac and Linux operating Systems. Browsers: Click-to-call and Screen POP work with Firefox and Chrome (Safari coming soon).

Categories
Blog

Gigaset Pro Bundle Offer

gigsetpromo

Until further notice you can get a free N510IP PRO base when ordering three Gigaset pro handsets. To get this deal order one of the following bundles, If you want more handsets get in contact and we will put a budget beating price together for you.

Buy 3 Get the Base Free

 

  • N510IP PRO base and 3 x R650H PRO handsets
    • Normal RRP Price £322+vat     Our Price £190+vat
  • N510IP PRO base and 3 x S650H PRO handsets
    • Normal RRP Price £277+vat     Our Price £160+vat
  • N510IP PRO base and 3 x SL750H PRO handsets
    • Normal RRP Price £367+vat    Our Price £250+vat
  • All orders £10 UK p&p for NI please confirm p&p

Call 01225 580025 or email us to place an order.

Categories
Knowledge Base Technical

Fortigate issues such as one way audio on Call Pickup With Hosted Asterisk and other problems.

We have noted that with some Fortigate routers and firewalls come with SIP helpers enabled by default.

The customer may initially not think that there is any issue and inbound and outbound calls work as expected, But we had noted on one customer site that when they did a call pickup on another phone that was ringing in the office they would not be able to hear the caller. The caller could hear them and if they put the call on and off hold they could speak normally.

On further  investigation with wireshark we noted that the RTP port changed when the pickup took place. We tested this on other sites not using the Fortigate hardware and did not have this issue.

Below are listed the commands to clear the SIP helper settings from the Fortigate hardware.

  1. Open the Fortigate CLI from the dashboard.
  2. Enter the following commands in FortiGate’s CLI:
    • config system settings
    • set sip-helper disable
    • set sip-nat-trace disable
    • reboot the device
  3. Reopen CLI and enter the following commands – do not enter the text after //:
    • config system session-helper
    • show    //locate the SIP entry, usually 12, but can vary.
    • delete 12     //or the number that you identified from the previous command.
  4. Disable RTP processing as follows:
    • config voip profile
    • edit default
    • config sip
    • set rtp disable
  5. And finally:
    • config system settings
    • set default-voip-alg-mode kernel-helper based
    • End

on a fortigate 200D the following is the method to use

Step 1) Removing the session helper.

Run the following commands:

config system session-helper
  show

Amongst the displayed settings will be one similar to the following example:

    edit 13
        set name sip
        set protocol 17
        set port 5060

In this example the next commands would be:

delete 13
end
Step 2) Change the default –voip –alg-mode.

Run the following commands:

config system settings
set default-voip-alg-mode kernel-helper based
end
Step 3) Either clear sessions or reboot to make sure changes take effect

a) To clear sessions

The command to clear sessions applies to ALL sessions unless a filter is applied, and therefore will interrupt traffic.

diagnose system session clear

Taken from

http://kb.fortinet.com/kb/documentLink.do?externalID=FD36405

Categories
Handsets Products

Sangoma Phones The Best Phone for FreePBX

Sangoma IP Phones Designed Exclusively for FreePBX and PBXact

Designed to work with FreePBX, Sangoma IP phones are so smart you can quickly and easily use them right out of the box. Each phone in the series features industry standard Power over Ethernet, so no power cable or outlets required. They have full duplex speakerphones, dual Ethernet Ports, multi-way conference calling, high definition voice quality, and they’re Virtual Private Network (VPN) capable.

Full Integration with FreePBX

FreePBX phone apps are available right on the phone, straight out of the box with no requirement for additional licenses. Users can control complicated features directly from their phones. There’s no need to remember feature codes. User applications include: Call Parking, Follow Me, Do Not Disturb, Conference Rooms, Call Forwarding, Time Conditions, Presence, Queues, Transfer to Voice Mail, Visual Voice Mail, and Log in/out.

Why is Sangoma Zero Touch Better?

VoIP telephones can be complex to install, and manually configuring many different parameters and hundreds of extensions can take hours. When you buy and install your Sangoma IP phones, the redirection server automatically points the phone to the Sangoma FreePBX for configuration. Other vendors have redirection servers, but they have to be programmed with the details of the IP PBX. Only Sangoma can provide Zero Touch provisioning with FreePBX.

EndPoint Manager Included

When using a Sangoma phone, EndPoint Manager software inside FreePBX is automatically enabled. This lets your users control global settings, program their phone keys, map extensions, upload images, download new firmware, and much more.

Model Features

The s206 IP Phones give you great basic features with one Session Initiation Protocol (SIP) account at a competitive, entry-level price point. Some of features include:

  • 1 SIP Account
  • Full Duplex Speaker Phone
  • 5-way Conferencing
  • Dual Ethernet Ports

The Sangoma s305 is a fully-featured phone with two Session Initiation Protocol (SIP) accounts at a competitive entry-level price point. Some features include:

  • 2 SIP Accounts
  • Full Duplex Speaker Phone
  • 5-way Conferencing
  • 192 x 64 Pixel Backlight Graphical LCD
  • 15 Programmable Soft Keys
  • Dual Ethernet Ports

The s406 IP Phones are full-featured SIP phones with three SIP accounts at a competitive price point. Some features include:

  • 3 SIP Accounts
  • Full Duplex Speaker Phone
  • 5-way Conferencing
  • 2.7 Inch LCD with Backlight
  • 25 Programmable Soft Keys
  • Headset Compatible
  • Dual Gigabit Ethernet Ports

S505 Designed for the most demanding user, the s505 IP Phones come with more features:

  • 4 SIP Accounts
  • Full Duplex Speaker Phone
  • 5-way Conferencing
  • 3.5 Inch Full Color Display
  • 35 Programmable Soft Keys
  • Headset Compatible
  • Dual Gigabit Ethernet Ports

S705 IP Phones are ready for the most demanding executive. Features include:

  • 6 SIP Accounts
  • Full Duplex Speaker Phone
  • 5-way Conferencing
  • 4.3 Inch Full Color Display
  • 45 Programmable Soft Keys
  • Headset Compatible
  • Dual Gigabit Ethernet Ports
  • Wi-Fi & Bluetooth Support
Categories
Headsets

Eartec Office W300 DECT Wireless Headset

Eartec Office W300 DECT Wireless Headset £130 +vat
Eartec Office W300 DECT Wireless Headset £130 +vat

Headset Features

  • Convertible (Options) or over headband ‘Sure fit’ – You Decide
  • 7 to 9 hours talk time
  • Standby time up to 120 hours
  • Battery life indication
  • Quick 35 minute half battery power recharge
  • Quick 75 minute full battery recharge
  • Noise cancelling microphone
  • Open Space Operating Range – 130 Metres
  • Full volume control for both microphone and speaker
  • Built in headset mute switch
  • Function Tone alerts (Range, Volume, Mute, Low power, Calls)
  • Personalise each headset
  • ‘On Call’ indication… Ideal for the busy Office
  • Easy out of the box set up
  • Supplied with UK and EU power supply as standard
  • 2 years warranty
Categories
Blog Handsets

GigaSet Christmas Special offers.

This Christmas grab yourself one of GigaSets Bargain Bundles

1. Buy THREE R630H PRO handsets and get a N510IP PRO base FREE. This is the ideal solution for small businesses particularly where the rugged handsets are tough enough to withstand many harsh working environments such as garages, warehouses and shop floors etc.

2. Buy EIGHT of the new R630H PRO handsets + a N720IP PRO base and get the N720DM PRO FREE. This is an expandable roaming solution for working environments which cover large areas such as: care homes, car dealerships, factories and garden centres.

3. Buy a DX800a + TWO S510H PRO and get another TWO S510H PRO handsets FREE. This is the perfect solution for small offices such as law firms, doctor’s practises and small home business.

For details of these offers call or email us.

 

Categories
Handsets

New Gigaset R650H handset meeting IP65 standard

The professional, robust DECT handset, optimised for tough situations.

The Gigaset R650H handset is dust and waterproof according to IP65 standards as well as the added benefit of shock resistance.

This makes it the perfect business phone for workshops, factory surroundings, building sites and other challenging work environments.

R650H £88

The R650H handset is fully compatible with all current Gigaset IP base stations, including the Gigaset N720IP PRO mulitcell roaming solution, the R630H allows for seamless phone calls when talking on the move.

This phone has all of the same features as its predecessor, the R630H, plus some additional new ones:

  • HD-Audio
  • HD-Voice
  • CAT-iq 2.0
  • Software update over the air (SUOTA)
  • Advanced call list
  • PIN-protected key lock
  • Ringer off option while in charger
  • Charge whilst device is turned off
  • Large 1.8″ TFT illuminated display
  • Easy to use user interface with 2 colour schemes
  • Dust and water resistant according to IP65
  • Shock resistant
  • Vibration and flashing alerts
  • Handy LED pocket torch
  • Handsfree talking with brilliant sound quality
  • Compatible with N300IP, N510IP and N720IP DECT systems
  • Phonebook for up to 200 entries (first name, surname and 3 numbers per contact)
  • Headset connection via 2.5mm jack
Categories
Knowledge Base

Elmeg IP290 Configuration

elmeg_290_large

 

The Elmeg IP290 are a clone of the Old Snom 190 Sets. and these did support auto configuration. We hoped that it was a simple change to get the files working with the Elmeg.

It turns out that it wasn’t, There are a few gotchas.

  1. The phones dont seem to support tftp download, Just http and https
  2. They dont support sub directories. So files must be in the root directory of your webserver.

Firstly you need to configure your dhcpd.conf

Add the following to the general section

option snom-setting code 66 = string;
option snom-bootfile code 67 = string;

Then the following to the subnet

class “snom-phones” {
match if substring(hardware,1,3) = 00:09:4f;
option snom-setting “https://SERVERIP”;
}

Theb the following are the two files you need to create .

elmegIP290.htm

<html>

<pre>

# example snom general setting file

# After each setting (before the colon) you can set a flag

# General language and time configuration parameter

language: English

web_language: English

timezone: GBR-0

time_server: pool.ntp.org

ntp_server: pool.ntp.org

date_us_format: off

time_24_format: on

user_host1: SERVERIP

user_host2: SERVERIP

tone_scheme: GBR

</pre>

</html>

elmegIP290-00094FMACADDR.htm

<html>

<pre>

# example snom specific setting file

# After each setting (before the colon) you can set a flag

user_name1: 345

user_pass1: PASSWORD

user_name1: 345

user_realname1: 345

user_host1: SERVERIP

user_srtp1: off

user_dp_str1: !([^#]%2b)#!sip:1@d!d

# You may add up to 4 (snom300/ 12 (snom320,snom360,snom370) accounts

# set 1st account to active outgoing identity

active_line: 1

</pre>

</html>

 

Categories
IPPBXs Products Services

Multi User Hosted PBX

Use the Internet to make calls – it’s simple, cost effective, and perfect for small businesses and call centres.

Voice over Internet telephony reduces telephony bills; connects mobile, remote and office workers; and gives a consolidated impression of your business – same number no matter where employees are located.

From 2 to 10 people wanting to stay in touch, Our feature-rich packages can offer a local or International number from which to operate – or you can bring your old number with you (number porting). There are also a wide range of add-ons that offer inclusive minutes. We can go through setting it up for you or you can do it yourself. To signup follow this link or call us on 01225580025

  • Multi User VoIP £8.00 per month
  • 4000 UK landline minutes £ 20.00 per month Lower amounts available
  • 4000 UK & International landline minutes £25.00 per month
  • 500 UK mobile minutes £30.00 per month

*Prices exclude VAT.

Key features

An online customer control panel allows you to manage your own account, and you can expand the system when ever you need to. All you need to get started is broadband, a router, and an adapter or a VoIP phone.

  • Make immediate savings: Free internal calls. Competitively priced calls and inclusive landline and mobile minutes package add-ons.
  • Quick and easy to set up: No difficult installations.
  • Excellent call quality: With no compromising on functionality.
  • Never be out of touch: Call forwarding available.
  • Keep your old number: Seamless transition with ‘number porting’.
  • Global presence: International numbers available.
  • Stay in control: Online customer administration, call logs and invoicing.
  • Voicemail and voicemail notification
  • Call forwarding to any number including mobiles
  • Online contacts directory, call logs and invoicing
  • Customised CLI (caller line identity)
  • Time of day routing

 

Features

  • Set up £4.99
  • Monthly £8.00
  • Included phone number UK and International*
  • Concurrent calls per number 2
  • Internal extensions 10
  • Call packages FREE VoIP-to-VoIP
  • 999 Emergency Services access YES
  • Minimum contract length 12 months
  • Voicemail YES
  • Voicemail notification SMS or Email
  • Call forwarding YES
  • Codecs supported G729a, G711u, G711a
  • Online call logs and invoicing YES
  • Online contact directory YES
  • Customised CLI (caller line ID) YES
  • Time of day routing YES
  • Audio call conferencing YES
  • IVR/Auto-attendant YES
  • Music on hold YES
  • Hunt call groups YES
  • 4000 UK landline minutes add-on £20.00 per month
  • 4000 UK & Int. min. add-on £25.00 per month
  • 500 UK Mobile minutes add-on £30.00 per month
  • Additional Number^^ £3.00 per month
  • Personal Number** £10 setup, £10 per month

* Surcharges apply for International numbering.

^ Subject to fair use check at 4000 minutes per month.

^^ Can only point at a Gradwell VoIP number on the same account, they can act as a mainline phone number however they must take an existing route. Please note that they cannot be used to increase concurrent calls.

** Can only point directly at an extension number. You cannot direct these numbers towards hunt groups, call queues or any other type of functionality. Does not provide an additional line.

All phone services (inc Unlimited packages) are subject to Terms and Conditions and standard call charges. All prices exclude VAT. Range of hardware and accessories available.