Gradwell has moved to a new carrier for outgoing phone services, giving us the opportunity to offer a simpler and clearer pricing structure for our call charges.
In summary, the current standard rate charges remain the same as before; however, new levels of detail have now been added to help give clarity regarding how call tariffs are being charged.
The table below outlines the standard rate tariffs currently in place and now includes the new ones that have been added for UK calls.
Gradwell’s Standard UK Call Charges (pence per minute):
Call Type | Peak* | Off-peak | Weekend |
Geographic (01, 02, 03) | 1.25 | 1.00 | 1.00 |
Mobile** | 9.00 | 8.00 | 6.00 |
Local rate (0845)** | 3.00 | 3.00 | 3.00 |
National rate (0870)** | 1.25 | 1.00 | 1.00 |
National rate (0871)** | 12.00 | 12.00 | 12.00 |
Directory Enquiries | dependent on the route, use the telephone lookup tool to establish exact cost | ||
NEW | |||
Isle of Man | 6.00 | 4.00 | 4.00 |
Geographic Islands (Jersey/Guernsey) | 3.00 | 2.00 | 2.00 |
Premium Mobile 07520, 07744, 07755, 078222, 074416, 07777, 078228 | 20.00 | 20.00 | 20.0 |
Bundled minutes.
PPM | Number of Minutes | Price |
1p | 500 | £5.00 |
0.8p | 1,000 | £8.00 |
0.6p | 2,500 | £15.00 |
0.5p | 5,000 | £25.00 |
0.4p | 10,000 | £40.00 |
0.35p | 25,000 | £87.50 |
0.3p | 50,000 | £150.00 |
0.25p | 100,000 | £250.00 |
Number of Minutes | Price | |
250 | £20.00 | |
500 | £30.00 | |
1,000 | £55.00 | |
2,000 | £100.00 | |
4,000 | £160.00 | |
10,000 | £350.00 | |
20,000 | £600.50 | |
40,000 | £1,200.00 | |
60,000 | £1,500.00 | |
80,000 | £2,000.00 | |
100,000 | £2,500.00 |
*Peak: 8am-6pm UK London time.
**Calls to numbers in these ranges start at the specified prices. Charges to some numbers will vary. To find the exact cost of any number we encourage you to use the telephone lookup tool as featured on the Gradwell call charges webpage.
Key Information Regarding Call Charges:
• Calls between your VoIP-enabled offices are free
• Call to anyone else on Gradwell VoIP are free
• 0845 numbers have a 3p per call charge in addition to the pence per minute rate
• 0871 numbers for Services Fixed Fee FF15, FF28 and FF29 are charged at a flat 12p per call only
• Calls are billed by the second, with a minimum call charge of 1.5 pence on all calls except Freephone calls
• Inbound calls to 0800 numbers cost 3 pence per minute
• Calls that are diverted to landlines are charged at standard rates
Charges for Directory Enquiry services will vary dependent on the route used and may be subject to a per call charge and / or a pence per minute rate. There are a large number of Directory Enquiry routes from which to choose, each with specific charges that can be viewed using the telephone lookup tool. Listed below are the most popular route charges per minute:
Route | Peak | Off-peak | Weekend | Per Call Charge |
118118 | 5p | 5p | £6.50 | 5p (£3.85 weekend) |
118226 | £1.00 | £1.00 | £1.00 | 55p |
118365 | £1.50 | £1.50 | £1.50 | 45p |
118212 | £5.50 | £5.50 | £5.50 | £3.20 |
118500 | £6.50 | £6.50 | £6.50 | £1.05 |
International Call Charges:
International call charges to the 34 headline countries have been simplified, not only are the landline calls currently set at the low cost of 1.5 pence per minute, but the mobile charges to these countries have now been set at a flat 11 pence per minute. The qualifying 34 headline countries are listed below:
Argentina | China | Hungary | Malaysia | South Korea |
Australia | Czech Republic | India | Netherlands | Spain |
Austria | Denmark | Ireland | New Zealand | Sweden |
Belgium | France | Israel | Norway | Switzerland |
Brazil | Germany | Italy | Poland | Taiwan |
Canada | Greece | Japan | Portugal | United States |
Chile | Hong Kong | Luxembourg | Singapore |
Please note that Estonia and Finland are no longer part of the headline country group and Brazil and India have been added.
In addition to the headline countries listed above, Call charging rates to other International destinations have been simplified and now offer lower cost calls for both landline and mobile:
Country | Landline | Mobile | Country | Landline | Mobile |
Afghanistan | £0.30 | £0.30 | Macedonia | £0.20 | £0.60 |
Albania | £0.20 | £0.50 | Madagascar | £1.00 | £1.00 |
Algeria | £0.10 | £0.50 | Malawi | £0.25 | £0.45 |
American Samoa | £0.05 | Maldives | £1.50 | £1.50 | |
Andorra | £0.05 | £0.25 | Mali | £0.45 | £0.45 |
Angola | £0.10 | £0.15 | Malta | £0.05 | £0.15 |
Anguilla | £0.15 | £0.35 | Marshall Islands | £0.35 | |
Antarctica | £7.00 | Martinique | £0.05 | £0.15 | |
Antigua & Barbuda | £0.25 | £0.45 | Mauritania | £0.70 | £0.80 |
Armenia | £0.15 | £0.30 | Mauritius | £0.15 | £0.15 |
Aruba | £0.15 | £0.35 | Mayotte | £0.30 | £0.15 |
Ascension | £3.00 | Mexico | £0.05 | £0.15 | |
Azerbaijan | £0.30 | £0.50 | Micronesia | £0.35 | |
Bahamas | £0.15 | £0.15 | Moldova | £0.35 | £0.35 |
Bahrain | £0.10 | £0.15 | Monaco | £0.10 | £0.50 |
Bangladesh | £0.05 | £0.15 | Mongolia | £0.05 | £0.15 |
Barbados | £0.20 | £0.40 | Montenegro | £0.20 | £0.60 |
Belarus | £0.50 | £0.50 | Montserrat | £0.45 | £0.45 |
Belize | £0.35 | £0.35 | Morocco | £0.05 | £0.60 |
Benin | £0.40 | £0.40 | Mozambique | £0.10 | £0.20 |
Bermuda | £0.05 | £0.15 | Myanmar | £0.40 | £0.40 |
Bhutan | £0.10 | £0.15 | Namibia | £0.05 | £0.15 |
Bolivia | £0.20 | £0.30 | Nauru | £1.50 | |
Bosnia and Herzegowina | £0.20 | £0.50 | Nepal | £0.20 | £0.15 |
Botswana | £0.10 | £0.35 | Netherlands Antilles | £0.20 | £0.20 |
Brunei Darussalam | £0.05 | £0.15 | New Caledonia | £0.30 | |
Bulgaria | £0.05 | £0.20 | Nicaragua | £0.35 | £0.40 |
Burkina Faso | £0.40 | £0.45 | Niger | £0.50 | £0.50 |
Burundi | £0.70 | £0.70 | Nigeria | £0.10 | £0.15 |
Cambodia | £0.10 | £0.15 | Niue | £1.50 | |
Cameroon | £0.25 | £0.45 | North Korea | £1.00 | |
Cape Verde | £0.30 | £0.40 | Northern Cyprus | £0.10 | £0.25 |
Cayman Islands | £0.10 | £0.30 | Northern Mariana Islands | £0.05 | |
Central African Republic | £0.60 | £0.60 | Oman | £0.15 | £0.40 |
Chad | £0.60 | £0.60 | Pakistan | £0.20 | £0.20 |
Colombia | £0.05 | £0.15 | Palau | £0.40 | |
Comoros | £0.60 | £0.60 | Palestinian Territories | £0.30 | £0.30 |
Congo | £0.70 | £0.70 | Panama | £0.05 | £0.20 |
Cook Islands | £1.50 | Papua New Guinea | £0.90 | ||
Costa Rica | £0.05 | £0.15 | Paraguay | £0.05 | £0.15 |
Cote D’Ivoire | £0.80 | £0.45 | Peru | £0.05 | £0.15 |
Croatia | £0.05 | £0.15 | Philippines | £0.20 | £0.25 |
Cuba | £1.00 | £1.00 | Puerto Rico | £0.05 | |
Cyprus | £0.05 | £0.15 | Qatar | £0.25 | £0.25 |
Diego Garcia | £2.00 | Reunion | £0.05 | £0.15 | |
Djibouti | £0.60 | £0.60 | Romania | £0.05 | £0.15 |
Dominica | £0.15 | £0.35 | Russia | £0.05 | £0.30 |
Dominican Republic | £0.05 | £0.15 | Rwanda | £0.50 | £0.50 |
DR Congo | £0.60 | £0.45 | Saint Kitts And Nevis | £0.20 | £0.45 |
East Timor | £1.50 | Saint Lucia | £0.30 | £0.45 | |
Ecuador | £0.15 | £0.30 | Samoa | £1.00 | £1.00 |
Egypt | £0.15 | £0.15 | San Marino | £0.05 | £0.35 |
El Salvador | £0.30 | £0.30 | Sao Tome And Principe | £1.50 | £1.50 |
Equatorial Guinea | £0.40 | Saudi Arabia | £0.15 | £0.20 | |
Eritrea | £0.35 | £0.35 | Senegal | £0.60 | £0.60 |
Estonia | £1.00 | £0.70 | Serbia | £0.20 | £0.60 |
Ethiopia | £0.35 | £0.40 | Seychelles | £0.80 | £0.80 |
Falkland Islands (Malvinas) | £2.50 | Sierra Leone | £0.80 | £0.70 | |
Faroe Islands | £0.10 | £0.35 | Slovakia | £0.05 | £0.15 |
Fiji | £0.30 | £0.30 | Slovenia | £0.05 | £0.35 |
Finland | £0.05 | £0.15 | Solomon Islands | £1.50 | |
French Guiana | £0.05 | £0.15 | Somalia | £0.70 | £0.70 |
French Polynesia | £0.30 | £0.50 | South Africa | £0.05 | £0.15 |
Gabon | £0.70 | £0.70 | South Sudan | £1.50 | £1.50 |
Gambia | £0.90 | £1.00 | Sri Lanka | £0.20 | £0.15 |
Georgia | £0.10 | £0.15 | St. Helena | £3.00 | |
Ghana | £0.35 | £0.35 | St. Pierre And Miquelon | £0.40 | £0.70 |
Gibraltar | £0.05 | £0.35 | St. Vincents | £0.25 | £0.45 |
Greenland | £0.90 | £0.90 | Sudan | £0.25 | £0.25 |
Grenada | £0.25 | £0.40 | Suriname | £0.20 | £0.30 |
Guadeloupe | £0.05 | £0.15 | Swaziland | £0.10 | £0.25 |
Guam | £0.05 | Syrian Arab Republic | £0.15 | £0.25 | |
Guatemala | £0.15 | £0.20 | Tajikistan | £0.20 | £0.25 |
Guinea | £0.70 | £0.70 | Tanzania | £0.50 | £0.45 |
Guinea-Bissau | £0.60 | £0.90 | Thailand | £0.05 | £0.15 |
Guyana | £0.40 | £0.40 | Togo | £0.60 | £0.60 |
Haiti | £0.45 | £0.45 | Tokelau | £2.50 | |
Honduras | £0.15 | £0.25 | Tonga | £0.70 | |
Iceland | £0.05 | £0.15 | Trinidad And Tobago | £0.10 | £0.30 |
Indonesia | £0.05 | £0.15 | Tunisia | £0.70 | £0.70 |
Iran | £0.10 | £0.15 | Turkey | £0.05 | £0.25 |
Iraq | £0.20 | £0.30 | Turkmenistan | £0.15 | |
Jamaica | £0.20 | £0.35 | Turks And Caicos Islands | £0.20 | £0.40 |
Jordan | £0.15 | £0.15 | Tuvalu | £1.50 | |
Kazakhstan | £0.05 | £0.25 | Uganda | £0.50 | £0.50 |
Kenya | £0.20 | £0.20 | Ukraine | £0.20 | £0.35 |
Kiribati | £1.50 | United Arab Emirates | £0.25 | £0.25 | |
Kuwait | £0.05 | £0.15 | Uruguay | £0.10 | £0.25 |
Kyrgyzstan | £0.25 | £0.25 | Uzbekistan | £0.10 | £0.15 |
Laos | £0.05 | £0.15 | Vanuatu | £0.80 | |
Latvia | £0.05 | £0.30 | Vatican | £0.05 | |
Lebanon | £0.15 | £0.25 | Venezuela | £0.05 | £0.15 |
Lesotho | £0.30 | £0.30 | Viet Nam | £0.10 | £0.15 |
Liberia | £0.70 | £0.70 | Virgin Islands (British) | £0.25 | £0.45 |
Libya | £0.35 | £0.45 | Virgin Islands (U.S.) | £0.05 | |
Liechtenstein | £0.10 | £0.30 | Wallis & Futuna | £1.50 | |
Lithuania | £0.05 | £0.15 | Yemen | £0.20 | £0.20 |
Macau | £0.10 | £0.15 | Zambia | £0.10 | £0.20 |
Zimbabwe | £0.15 | £0.70 |