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Revised call charges.

Gradwell has moved to a new carrier for outgoing phone services, giving us the opportunity to offer a simpler and clearer pricing structure for our call charges.

In summary, the current standard rate charges remain the same as before; however, new levels of detail have now been added to help give clarity regarding how call tariffs are being charged.

The table below outlines the standard rate tariffs currently in place and now includes the new ones that have been added for UK calls.

Gradwell’s Standard UK Call Charges (pence per minute):    

Call TypePeak*Off-peakWeekend
Geographic (01, 02, 03)1.251.001.00
Mobile**9.008.006.00
Local rate (0845)**3.003.003.00
National rate (0870)**1.251.001.00
National rate (0871)**12.0012.0012.00
Directory Enquiriesdependent on the route, use the telephone lookup tool to establish exact cost
NEW   
Isle of Man6.004.004.00
Geographic Islands (Jersey/Guernsey)3.002.002.00
Premium Mobile
07520, 07744, 07755, 078222, 074416, 07777, 078228
20.0020.0020.0

Bundled minutes.

PPM Number of MinutesPrice
1p 500 £5.00
0.8p1,000£8.00
0.6p2,500£15.00
0.5p5,000£25.00
0.4p10,000£40.00
0.35p25,000£87.50
0.3p50,000£150.00
0.25p100,000£250.00
UK Landline Minutes
Number of MinutesPrice
250 £20.00
500 £30.00
1,000£55.00
2,000£100.00
4,000 £160.00
10,000 £350.00
20,000 £600.50
40,000 £1,200.00
60,000 £1,500.00
80,000 £2,000.00
100,000 £2,500.00
Mobile Minute Bundles

*Peak: 8am-6pm UK London time.

**Calls to numbers in these ranges start at the specified prices. Charges to some numbers will vary. To find the exact cost of any number we encourage you to use the telephone lookup tool as featured on the Gradwell call charges webpage.

Key Information Regarding Call Charges:    

•    Calls between your VoIP-enabled offices are free
•    Call to anyone else on Gradwell VoIP are free
•    0845 numbers have a 3p per call charge in addition to the pence per minute rate
•    0871 numbers for Services Fixed Fee FF15, FF28 and FF29 are charged at a flat 12p per call only
•    Calls are billed by the second, with a minimum call charge of 1.5 pence on all calls except Freephone calls
•    Inbound calls to 0800 numbers cost 3 pence per minute
•    Calls that are diverted to landlines are charged at standard rates

Charges for Directory Enquiry services will vary dependent on the route used and may be subject to a per call charge and / or a pence per minute rate. There are a large number of Directory Enquiry routes from which to choose, each with specific charges that can be viewed using the telephone lookup tool. Listed below are the most popular route charges per minute:

RoutePeakOff-peakWeekendPer Call Charge
1181185p5p£6.505p
(£3.85 weekend)
118226£1.00£1.00£1.0055p
118365£1.50£1.50£1.5045p
118212£5.50£5.50£5.50£3.20
118500£6.50£6.50£6.50£1.05


International Call Charges:
    

International call charges to the 34 headline countries have been simplified, not only are the landline calls currently set at the low cost of 1.5 pence per minute, but the mobile charges to these countries have now been set at a flat 11 pence per minute. The qualifying 34 headline countries are listed below:

ArgentinaChinaHungaryMalaysiaSouth Korea
AustraliaCzech RepublicIndiaNetherlandsSpain
AustriaDenmarkIrelandNew ZealandSweden
BelgiumFranceIsraelNorwaySwitzerland
BrazilGermanyItalyPolandTaiwan
CanadaGreeceJapanPortugalUnited States
ChileHong KongLuxembourgSingapore 

Please note that Estonia and Finland are no longer part of the headline country group and  Brazil and India have been added.

In addition to the headline countries listed above, Call charging rates to other International destinations have been simplified and now offer lower cost calls for both landline and mobile:

CountryLandlineMobileCountryLandlineMobile
Afghanistan£0.30£0.30Macedonia£0.20£0.60
Albania£0.20£0.50Madagascar£1.00£1.00
Algeria£0.10£0.50Malawi£0.25£0.45
American Samoa£0.05 Maldives£1.50£1.50
Andorra£0.05£0.25Mali£0.45£0.45
Angola£0.10£0.15Malta£0.05£0.15
Anguilla£0.15£0.35Marshall Islands£0.35 
Antarctica£7.00 Martinique£0.05£0.15
Antigua & Barbuda£0.25£0.45Mauritania£0.70£0.80
Armenia£0.15£0.30Mauritius£0.15£0.15
Aruba£0.15£0.35Mayotte£0.30£0.15
Ascension£3.00 Mexico£0.05£0.15
Azerbaijan£0.30£0.50Micronesia£0.35 
Bahamas£0.15£0.15Moldova£0.35£0.35
Bahrain£0.10£0.15Monaco£0.10£0.50
Bangladesh£0.05£0.15Mongolia£0.05£0.15
Barbados£0.20£0.40Montenegro£0.20£0.60
Belarus£0.50£0.50Montserrat£0.45£0.45
Belize£0.35£0.35Morocco£0.05£0.60
Benin£0.40£0.40Mozambique£0.10£0.20
Bermuda£0.05£0.15Myanmar£0.40£0.40
Bhutan£0.10£0.15Namibia£0.05£0.15
Bolivia£0.20£0.30Nauru£1.50 
Bosnia and Herzegowina£0.20£0.50Nepal£0.20£0.15
Botswana£0.10£0.35Netherlands Antilles£0.20£0.20
Brunei Darussalam£0.05£0.15New Caledonia£0.30 
Bulgaria£0.05£0.20Nicaragua£0.35£0.40
Burkina Faso£0.40£0.45Niger£0.50£0.50
Burundi£0.70£0.70Nigeria£0.10£0.15
Cambodia£0.10£0.15Niue£1.50 
Cameroon£0.25£0.45North Korea£1.00 
Cape Verde£0.30£0.40Northern Cyprus£0.10£0.25
Cayman Islands£0.10£0.30Northern Mariana Islands£0.05 
Central African Republic£0.60£0.60Oman£0.15£0.40
Chad£0.60£0.60Pakistan£0.20£0.20
Colombia£0.05£0.15Palau£0.40 
Comoros£0.60£0.60Palestinian Territories£0.30£0.30
Congo£0.70£0.70Panama£0.05£0.20
Cook Islands£1.50 Papua New Guinea£0.90 
Costa Rica£0.05£0.15Paraguay£0.05£0.15
Cote D’Ivoire£0.80£0.45Peru£0.05£0.15
Croatia£0.05£0.15Philippines£0.20£0.25
Cuba£1.00£1.00Puerto Rico£0.05 
Cyprus£0.05£0.15Qatar£0.25£0.25
Diego Garcia£2.00 Reunion£0.05£0.15
Djibouti£0.60£0.60Romania£0.05£0.15
Dominica£0.15£0.35Russia£0.05£0.30
Dominican Republic£0.05£0.15Rwanda£0.50£0.50
DR Congo£0.60£0.45Saint Kitts And Nevis£0.20£0.45
East Timor£1.50 Saint Lucia£0.30£0.45
Ecuador£0.15£0.30Samoa£1.00£1.00
Egypt£0.15£0.15San Marino£0.05£0.35
El Salvador£0.30£0.30Sao Tome And Principe£1.50£1.50
Equatorial Guinea£0.40 Saudi Arabia£0.15£0.20
Eritrea£0.35£0.35Senegal£0.60£0.60
Estonia£1.00£0.70Serbia£0.20£0.60
Ethiopia£0.35£0.40Seychelles£0.80£0.80
Falkland Islands (Malvinas)£2.50 Sierra Leone£0.80£0.70
Faroe Islands£0.10£0.35Slovakia£0.05£0.15
Fiji£0.30£0.30Slovenia£0.05£0.35
Finland£0.05£0.15Solomon Islands£1.50 
French Guiana£0.05£0.15Somalia£0.70£0.70
French Polynesia£0.30£0.50South Africa£0.05£0.15
Gabon£0.70£0.70South Sudan£1.50£1.50
Gambia£0.90£1.00Sri Lanka£0.20£0.15
Georgia£0.10£0.15St. Helena£3.00 
Ghana£0.35£0.35St. Pierre And Miquelon£0.40£0.70
Gibraltar£0.05£0.35St. Vincents£0.25£0.45
Greenland£0.90£0.90Sudan£0.25£0.25
Grenada£0.25£0.40Suriname£0.20£0.30
Guadeloupe£0.05£0.15Swaziland£0.10£0.25
Guam£0.05 Syrian Arab Republic£0.15£0.25
Guatemala£0.15£0.20Tajikistan£0.20£0.25
Guinea£0.70£0.70Tanzania£0.50£0.45
Guinea-Bissau£0.60£0.90Thailand£0.05£0.15
Guyana£0.40£0.40Togo£0.60£0.60
Haiti£0.45£0.45Tokelau£2.50 
Honduras£0.15£0.25Tonga£0.70 
Iceland£0.05£0.15Trinidad And Tobago£0.10£0.30
Indonesia£0.05£0.15Tunisia£0.70£0.70
Iran£0.10£0.15Turkey£0.05£0.25
Iraq£0.20£0.30Turkmenistan£0.15 
Jamaica£0.20£0.35Turks And Caicos Islands£0.20£0.40
Jordan£0.15£0.15Tuvalu£1.50 
Kazakhstan£0.05£0.25Uganda£0.50£0.50
Kenya£0.20£0.20Ukraine£0.20£0.35
Kiribati£1.50 United Arab Emirates£0.25£0.25
Kuwait£0.05£0.15Uruguay£0.10£0.25
Kyrgyzstan£0.25£0.25Uzbekistan£0.10£0.15
Laos£0.05£0.15Vanuatu£0.80 
Latvia£0.05£0.30Vatican£0.05 
Lebanon£0.15£0.25Venezuela£0.05£0.15
Lesotho£0.30£0.30Viet Nam£0.10£0.15
Liberia£0.70£0.70Virgin Islands (British)£0.25£0.45
Libya£0.35£0.45Virgin Islands (U.S.)£0.05 
Liechtenstein£0.10£0.30Wallis & Futuna£1.50 
Lithuania£0.05£0.15Yemen£0.20£0.20
Macau£0.10£0.15Zambia£0.10£0.20
   Zimbabwe£0.15£0.70