Given the pressure on the emergency services presently, the Home Office have requested that the 101 Non-Emergency number be made free to all callers from 1st April 2020. Therefore these calls placed through our network will be free from midnight this evening.
We understand that this change is intended to be permanent, and not just for the duration of the Covid-19 emergency.
Please note that although this change will be in place from midnight tonight it may not be reflected in the ratesheet immediately .
The SIP2SIM service is a very simple concept which provides you with control of your mobile communications. It is ideal for an office of any size and even for more technical home users.
The service consists of a SIM card, which you put in a mobile phone and it makes that phone appear as if it is a SIP extension (e.g. SIP phone) on a phone system of your choice.
An extension on your office phone system
The basic service allows you to specify, on our control pages, the server name, login and password for a SIP server. This could be your office phone system whether an asterisk box, or a FireBrick or whatever. As long as it handles normal UDP SIP with G.711 a-law audio then we will register as a phone and allow calls both ways.
This means your phone can simply be an office extension, like any other.
Call office extensions using short extension numbers from your mobile phone.
Office policies on callable numbers, such as premium rate, enforced like any other extension.
Office voicemail system working, just like any other extension.
Office call logging, just like any other extension.
Office call recording, just like any other extension.
Use in hunt groups, just like any other extension.
Even use features like call steal to transfer calls if you want, or in-band DTMF to control call transfer and related features.
Manage costs
The costs are very simple for using the SIM in the UK on O2. Higher costs apply for roaming SIMs, even roaming to other UK networks.
£5+VAT to purchase the SIM card.
£2+VAT pcm once activated (activates on first use).
2p+VAT per minute for calls either way.
2p+VAT per text either way.
2p+VAT per MB for data usage either way.
No minimum term – just monthly rolling contract.
Calls are charged per second, and data per kilobyte. Charges apply to the SIP2SIM service separately from any charges you may have for text or voice calls using your VoIP/SMS provider.
In some cases a SIM will be set up with a free trial which allows some usage without assigning to an account or setting up an account. For these trial SIMs, once assigned to an account an activation fee of 1p+VAT is charged and usage charges commence as normal.
Telephone numbers
Just like a SIP handset, the service does not come with any sort of telephone number.
You can, if you wish, have the phone register on a VoIP provider’s service. This would mean you get calls to a number operated by the VoIP provider, and can make calls from that number, just like any other SIP phone. If registered with your own telephone system, it would have internal extension numbering, and even direct dial in numbering as you have chosen to configure on your phone system.
There is no question of porting numbers to or from the service, it has no numbers.
We can, of course, provide telephone numbers as part of our VoIP service if you wish, and we can even pre-configure these to connect with your SIM as part of the order process.
International roaming
The SIMs are available with world wide roaming. Costs are higher when roaming, obviously. The following are charges for use within EU. See full roaming price list for more details.
£5+VAT to purchase the SIM card.
£2+VAT pcm once activated (activates on first use).
10p+VAT per minute for calls either way.
5p+VAT per text either way.
10p+VAT per MB for data usage either way.
No minimum term – just monthly rolling contract.
In the UK and rest of EU, calls are charged per second, and data per kilobyte. Charges apply to the SIP2SIM service separately from any charges you may have for text or voice calls using your VoIP/SMS provider.
UK roaming for the best coverage of the UK
The SIMs can even roam in the UK. This means the SIM can change its identity automatically – being an O2 SIM when O2 is available (at the lowest costs), but switching to a foreign identity (Dutch Vodafone) to roam on to other UK networks. Whist costs are then higher this means you stay in touch even when there is no O2 signal.
When the SIM is using the O2 profile and on O2 in the UK, the UK prices apply. When using the EU profile on any UK network (including O2) or elsewhere in the EU, the EU roaming prices (as above) apply. If on EU profile on O2, it will normally switch back to O2 profile automatically within a few minutes. Currently the SIM will not roam to Three in the UK.
Text
Texts are operated separately. Our text interface using HTTP can send texts to the phone, and texts from the phone can be posted to an HTTP gateway of your choice. If you have an A&A VoIP telephone number then texts can be associated with that number directly (not all of our numbers ranges can handle inbound texts).
Mobile Data
Data currently allows simple NAT, unfiltered, Internet access. We hope to offer data via A&A in the future.
Third Party SIP services
The service involves entering SIP registration details in to our control pages. Where these are the details of your own SIP server such as an office phone system, you can make the decision as to whether or not you trust us with those SIP details in order to provide the SIP2SIM service. We will, of course, use all reasonable skill and care to ensure the details remain confidential and are not disclosed.
We have, however, designed the service so that it can work with a wide variety of third party SIP services, not just in the UK but in various countries. There are a lot of unusual systems out there and we continue to work to ensure that such services operate with SIP2SIM. However, using third party SIP details may well be in breach of your terms with the third party SIP provider as it means giving us your SIP details. It is up to you to check the terms and we would not suggest anyone breaks a contract they have. You may find that the provider is happy to trust us, especially if they do any other work with us, so it is worth asking. We are also happy to discuss contracts with other providers for the SIP2SIM service and we may be able to provide them with branded SIMs to sell to their customers.
Unfortunately we cannot guarantee that the service will always work with all other providers, and whilst we aim to resolve any technical issues (with reference to the standards), if a provider simply will not deal with our service and blocks us there is little we can do.
The Sip2Sim service is provided by Andrews and Arnold Ltd and can be purchased direct from them or via ourselves where we will assist with setting up the service for you.
Gradwell has moved to a new carrier for outgoing phone services, giving us the opportunity to offer a simpler and clearer pricing structure for our call charges.
In summary, the current standard rate charges remain the same as before; however, new levels of detail have now been added to help give clarity regarding how call tariffs are being charged.
The table below outlines the standard rate tariffs currently in place and now includes the new ones that have been added for UK calls.
Gradwell’s Standard UK Call Charges (pence per minute):
Premium Mobile 07520, 07744, 07755, 078222, 074416, 07777, 078228
20.00
20.00
20.0
Bundled minutes.
PPM
Number of Minutes
Price
1p
500
£5.00
0.8p
1,000
£8.00
0.6p
2,500
£15.00
0.5p
5,000
£25.00
0.4p
10,000
£40.00
0.35p
25,000
£87.50
0.3p
50,000
£150.00
0.25p
100,000
£250.00
UK Landline Minutes
Number of Minutes
Price
250
£20.00
500
£30.00
1,000
£55.00
2,000
£100.00
4,000
£160.00
10,000
£350.00
20,000
£600.50
40,000
£1,200.00
60,000
£1,500.00
80,000
£2,000.00
100,000
£2,500.00
Mobile Minute Bundles
*Peak: 8am-6pm UK London time.
**Calls to numbers in these ranges start at the specified prices. Charges to some numbers will vary. To find the exact cost of any number we encourage you to use the telephone lookup tool as featured on the Gradwell call charges webpage.
Key Information Regarding Call Charges:
• Calls between your VoIP-enabled offices are free • Call to anyone else on Gradwell VoIP are free • 0845 numbers have a 3p per call charge in addition to the pence per minute rate • 0871 numbers for Services Fixed Fee FF15, FF28 and FF29 are charged at a flat 12p per call only • Calls are billed by the second, with a minimum call charge of 1.5 pence on all calls except Freephone calls • Inbound calls to 0800 numbers cost 3 pence per minute • Calls that are diverted to landlines are charged at standard rates
Charges for Directory Enquiry services will vary dependent on the route used and may be subject to a per call charge and / or a pence per minute rate. There are a large number of Directory Enquiry routes from which to choose, each with specific charges that can be viewed using the telephone lookup tool. Listed below are the most popular route charges per minute:
Route
Peak
Off-peak
Weekend
Per Call Charge
118118
5p
5p
£6.50
5p (£3.85 weekend)
118226
£1.00
£1.00
£1.00
55p
118365
£1.50
£1.50
£1.50
45p
118212
£5.50
£5.50
£5.50
£3.20
118500
£6.50
£6.50
£6.50
£1.05
International Call Charges:
International call charges to the 34 headline countries have been simplified, not only are the landline calls currently set at the low cost of 1.5 pence per minute, but the mobile charges to these countries have now been set at a flat 11 pence per minute. The qualifying 34 headline countries are listed below:
Argentina
China
Hungary
Malaysia
South Korea
Australia
Czech Republic
India
Netherlands
Spain
Austria
Denmark
Ireland
New Zealand
Sweden
Belgium
France
Israel
Norway
Switzerland
Brazil
Germany
Italy
Poland
Taiwan
Canada
Greece
Japan
Portugal
United States
Chile
Hong Kong
Luxembourg
Singapore
Please note that Estonia and Finland are no longer part of the headline country group and Brazil and India have been added.
In addition to the headline countries listed above, Call charging rates to other International destinations have been simplified and now offer lower cost calls for both landline and mobile:
Highly reliable 20Mb symmetrical Internet from £350.00 per month
EFM Leased Lines (Ethernet in the First Mile) provides high speed, reliable internet connectivity for businesses who have outgrown traditional broadband, but where fibre base Ethernet services are still too expensive.EFM uses multiple copper pairs to deliver the service. These are bonded together to provide a combined service. By combining pairs you will receive a much more reliable service because if there is a fault with a single wire then the service will just slow down, rather than taking your business off line.In addition, unlike ADSL where the customer is typically responsible for reporting a fault, with EFM the service is proactively managed by the Gradwell operations centre and where a fault occurs, it is quickly spotted and resolved.Finally, if there is a copper wire fault in the BT Openreach network, EFM is provided with “Service Level 4” which aims to have an engineer resolve the fault within 6 hours.
To order EFM, you will need to contact our sales team. Orders are subject to survey and take between 25 to 90 days to be delivered. EFM is available in 1500 of the most popular UK telephone exchanges and you can be upto approximately 4km from the exchange.
To use EFM, BT Openreach will install a number of analogue copper pairs and associated wall sockets. In addition an EFM network adaptor will be installed, which provides you with an Ethernet socket. You will need to have a spare power socket available within 1M of the BT sockets.
Upgrading EFM
It is not possible to upgrade from 2 Pair EFM to 4 Pair EFM or vice versa. Should you wish to upgrade in the future, you would have to cease your line and reinstall.
We can allow some overlap of the circuits to ensure that you do not lose connectivity in these circumstances, but this may be limited to the number of pairs available as exchange capacity may have changed from the time the original order was placed to the time you wish to upgrade.
EFM Pricing
Gradwell EFM services are available on a 1 year or a 3 year contract
3 year deal: 50% discount on installation fee
The first months line rental and installation fees are payable upon placing of order
Product
2 Pair EFM
4 Pair EFM
Bandwidth
2Mb to 10Mb
2Mb – 20Mb
Installation
£1,200.00 – 1 year contract
50% discount – 3 year contract
£1,650.00 – 1 year contract
50% discount – 3 year contract
Rental
£240.00 per month
£2,880.00 per year
£350.00 per month
£4,200.00 per year
Contract
All orders of EFM Leased Lines are subject to a contract, which can be downloaded here. Please return any signed contracts by either fax (01225 800 801) or by post to EFM Orders, 26 Cheltenham Street, Bath, BA2 3EX, We can handle all this for you checking teh paperwork and tracking the order.
Charges
Cancellation time
Cost
From confirmation of installation date to 5 days before installation
75% of install fee
From 4 days to 1 day before installation
95% of install fee
From installation to RFS (Ready for Service, approx 10 days)
Time related charges during fault repair (if not covered service contract)
£80.00 per hour
Special fault investigation (e.g. customer request for an engineer when not needed)
£150.00
Aborted visit (e.g. customer not able to grant engineer access)
£150.00
All prices are excluding VAT.
Indicative speeds
Like ADSL, the speed an EFM circuit will run at will depend on your distance from the exchange. However, with EFM we can guarantee the minimum speed you will receive1. In our trials, we found that most customers receive a faster speed service than we can guarantee.
EFM is also a symmetrical service – meaning that both the upload and the download speed are the same. This is great if you are making Internet Telephony calls, using video, or sending / uploading large files to the internet.
Distance from local exchange
EFM 2 Pair
EFM 4 Pair
0m-100m
10Mb
20Mb
200m – 500m
8Mb
16Mb
600m – 800m
7Mb
15Mb
900m – 1100m
7Mb
14Mb
1200m – 2100m
6Mb
14Mb
2200m – 2300m
6Mb
13Mb
2400m
6Mb
12Mb
2500m
5Mb
12Mb
2600m – 2700m
5Mb
11Mb
2800m – 2900m
4Mb
10Mb
3000m – 3100m
4Mb
9Mb
3200m
3Mb
8Mb
3300m
–
8Mb
3400m
–
7Mb
3500m – 3600m
–
6Mb
3700m
–
5Mb
3800m
–
4Mb
3900m
–
3Mb
4000m+
–
–
1 If for some reason we are unable to deliver the service at the minimum guaranteed speed, you will have the option to cancel for a full refund, or continue with the slower service.
Advanced Broadband will give you the fastest download speed you can get from your exchange, a generous bandwidth limit and direct connection to the Gradwell VoIP network, making it a perfect partner for Internet telephony.
No BT Line Rental
£25 pm
Generous 100Gb Peak Data Transfer per month
FREE Thomson Wireless Router
Voice prioritisation to support VoIP users
Get the fastest speed your line can give you, up to 16Mbps
12 month contract, rolling monthly thereafter (30 day notice period)
Premier Broadband has all the benefits of our Advanced Broadband package, and more. 200Gb peak bandwidth and assured throughput mean you have the optimum amount of bandwidth for up to 10 concurrent Internet telephony calls.
No BT Line Rental
£50 pm
Enhanced Care and Service Level Agreement
200Gb Peak Data Transfer per month
FREE Thomson Wireless Router
Assured throughput of at least 512Kb/s
Upload speeds of up to 1Mbps and download speed of up to 16Mbps
12 month contract, rolling monthly thereafter (30 day notice period)
Premier Plus With Enhanced Care, a Service Level Agreement, fantastic upload speeds and assured throughput, Premier Plus Broadband is perfect for the largest of small businesses.
No BT Line Rental
£60 pm
Enhanced Care and Service Level Agreement
200Gb Peak Data Transfer per month
FREE Thomson Wireless Router
Assured throughput of at least 1Mb/s
Upload speeds of up to 2.5Mb/s and download speed of up to 16Mb/s
12 month contract, rolling monthly thereafter (30 day notice period)
When you switch to Gradwell, you can enjoy all the great benefits of our award-winning VoIP telephony service and keep your existing number. Becoming a Gradwell VoIP customer doesn’t mean losing your existing PSTN phone number. Our dedicated porting team can transfer your existing UK and international numbers within days of joining us to minimise any disruption to your business.
Cost: £20.00 one off fee to transfer your number, capped at £200 if you have a lot of numbers in the same sequence to move.
£20.00 each port rejection.
£10.00 for any date change/cancellation.
We are able to move your number from various telephony providers, including:
Full geographic porting:
Affiniti
BT
Cable & Wireless
Cable & Wireless (Energis)
Cable & Wireless (Thus)
Eurobell
Inclarity
Gamma
Magrathea
Opal (if Opal are not the range holder)
Spitfire
Viatel
Partial geographic porting agreements:
Colt
NTL
Telewest
Verizon
Full non-geographic (08) porting agreements:
Affiniti
Cable & Wireless (Energis)
Gamma
Magrathea
Opal
Viatel
We are always building on our porting agreements so if you have a number from a company not listed above, please let us know and we will see if it is possible to port.
To keep your number, you will need:
A completed porting form(If you require help completing the number porting form, please visit the How To article, which will guide you through the process.)
A copy of latest phone bill for the number(s) you want to keep, showing the main billing number and your company name.
If you need to port 10 or more numbers you will need to complete the Capacity Planning Form, which is located on the second part of the Number Porting Form.
What are the timescales?
(Please note this is a guide and times are may be subject to delays)
Single line request – five working days
Multi line request (less than ten lines/numbers) – seven working days
Multi line request (more than ten lines/numbers) – seventeen working days
Simple DDI request – seventeen working days
Complex DDI request – twenty two working days
Single line SUP* request – seven working days
Multi line SUP* request (less than ten lines/numbers) – ten working days
Multi line SUP* request (more than ten lines/numbers) – twenty working days
Simple DDI SUP* request – twenty working days
Complex DDI SUP* request – twenty five working days
(A SUP request will be raised where the range holder and losing current provider are different)
Please note, any resubmissions or changes will be charged at £20 (excluding VAT) and will be subject to a new lead time. You will also be charged this amount for any numbers you port, but then do not use or cease. It may therefore be beneficial to cease the numbers with the current providers before putting through the port request to minimise cost.
For more information regarding porting your number, please visit the FAQs.
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