cyber-cottage.co.ukThe unit is referred to as the Network Termination Equipment (NTE) or RAD box.
It is used to ‘bond’ the multiple lines that are used on an EFM connection into one circuit. There are RJ45 Network ports on the rear that allow you to plug your own equipment such as routers in.
Front View
The front of the LA-210 includes LED lights that can indicate the state of the unit and the connection.
Rear view
The LA-210 has 4 RJ-45 network ports that the you can plug your own router into.
LED STATUS
Highly reliable 20Mb symmetrical Internet from £350.00 per month
EFM Leased Lines (Ethernet in the First Mile) provides high speed, reliable internet connectivity for businesses who have outgrown traditional broadband, but where fibre base Ethernet services are still too expensive.EFM uses multiple copper pairs to deliver the service. These are bonded together to provide a combined service. By combining pairs you will receive a much more reliable service because if there is a fault with a single wire then the service will just slow down, rather than taking your business off line.In addition, unlike ADSL where the customer is typically responsible for reporting a fault, with EFM the service is proactively managed by the Gradwell operations centre and where a fault occurs, it is quickly spotted and resolved.Finally, if there is a copper wire fault in the BT Openreach network, EFM is provided with “Service Level 4” which aims to have an engineer resolve the fault within 6 hours.
To order EFM, you will need to contact our sales team. Orders are subject to survey and take between 25 to 90 days to be delivered. EFM is available in 1500 of the most popular UK telephone exchanges and you can be upto approximately 4km from the exchange.
To use EFM, BT Openreach will install a number of analogue copper pairs and associated wall sockets. In addition an EFM network adaptor will be installed, which provides you with an Ethernet socket. You will need to have a spare power socket available within 1M of the BT sockets.
Upgrading EFM
It is not possible to upgrade from 2 Pair EFM to 4 Pair EFM or vice versa. Should you wish to upgrade in the future, you would have to cease your line and reinstall.
We can allow some overlap of the circuits to ensure that you do not lose connectivity in these circumstances, but this may be limited to the number of pairs available as exchange capacity may have changed from the time the original order was placed to the time you wish to upgrade.
EFM Pricing
| Product | 2 Pair EFM | 4 Pair EFM |
|---|---|---|
| Bandwidth | 2Mb to 10Mb | 2Mb – 20Mb |
| Installation | £1,200.00 – 1 year contract 50% discount – 3 year contract |
£1,650.00 – 1 year contract 50% discount – 3 year contract |
| Rental | £240.00 per month £2,880.00 per year |
£350.00 per month £4,200.00 per year |
Contract
All orders of EFM Leased Lines are subject to a contract, which can be downloaded here. Please return any signed contracts by either fax (01225 800 801) or by post to EFM Orders, 26 Cheltenham Street, Bath, BA2 3EX, We can handle all this for you checking teh paperwork and tracking the order.
Charges
| Cancellation time | Cost |
|---|---|
| From confirmation of installation date to 5 days before installation | 75% of install fee |
| From 4 days to 1 day before installation | 95% of install fee |
| From installation to RFS (Ready for Service, approx 10 days) | 100% of install fee, plus 100% of year 1 fees |
| Reason | Cost |
|---|---|
| Visit charge (if not covered by service contract) | Various – please refer to Openreach pricing |
| Time related charges during installation (if not covered by service contract) | Various – please refer to Openreach pricing |
| Excess construction charge (alternate location/additional infrastructure) | Various – please refer to Openreach pricing |
| Time related charges during fault repair (if not covered service contract) | £80.00 per hour |
| Special fault investigation (e.g. customer request for an engineer when not needed) | £150.00 |
| Aborted visit (e.g. customer not able to grant engineer access) | £150.00 |
Indicative speeds
Like ADSL, the speed an EFM circuit will run at will depend on your distance from the exchange. However, with EFM we can guarantee the minimum speed you will receive1. In our trials, we found that most customers receive a faster speed service than we can guarantee.
EFM is also a symmetrical service – meaning that both the upload and the download speed are the same. This is great if you are making Internet Telephony calls, using video, or sending / uploading large files to the internet.
| Distance from local exchange | EFM 2 Pair | EFM 4 Pair |
|---|---|---|
| 0m-100m | 10Mb | 20Mb |
| 200m – 500m | 8Mb | 16Mb |
| 600m – 800m | 7Mb | 15Mb |
| 900m – 1100m | 7Mb | 14Mb |
| 1200m – 2100m | 6Mb | 14Mb |
| 2200m – 2300m | 6Mb | 13Mb |
| 2400m | 6Mb | 12Mb |
| 2500m | 5Mb | 12Mb |
| 2600m – 2700m | 5Mb | 11Mb |
| 2800m – 2900m | 4Mb | 10Mb |
| 3000m – 3100m | 4Mb | 9Mb |
| 3200m | 3Mb | 8Mb |
| 3300m | – | 8Mb |
| 3400m | – | 7Mb |
| 3500m – 3600m | – | 6Mb |
| 3700m | – | 5Mb |
| 3800m | – | 4Mb |
| 3900m | – | 3Mb |
| 4000m+ | – | – |
Fibreline is a dedicated fibre optic internet connection, with speeds of up to 100Mbps, direct to your business premises. Delivered from the exchange, directly into your business premises, Fibreline provides a superfast business-grade internet connection, giving you the speeds your operations require when you need.
Dedicated connection from exchange to business
Opting for Fibreline at your business premises gives you a dedicated superfast connection to the internet.
Fibreline delivers fibre straight through from the exchange to your business premises. This means that the distance from the exchange is not a problem. Your data travels at the speed of light on a dedicated fibre optic circuit, so there is no opportunity to lose speed through distance from the exchange.
Why is it better than FTTC?
Whereas FTTC (Fibre to the Cabinet) uses constrained hybrid fibre optic cable and existing copper solution from the street cabinet using old copper infrastructure as many other providers, means your connection is subject to frequent changes by engineers of various suppliers.
As Fibreline is a dedicated, private line of fibre optic cable, your internet connection isn’t affected by other providers making changes.
Superfast business-grade broadband to your local cabinet and then onto your premises using VDSL (Very High Speed Digital Subscriber Line)
Fibre to the Cabinet (FTTC) involves running fibre optic cables from the telephone exchange to the street cabinets (tall green cabinets) which then connects to your phone line to provide broadband. This is connected to the home or business using Very High Speed Digital Subscriber Line (called VDSL) that can deliver much faster speeds over short distances.
Benefits of using business-grade FTTC
It’s very fast – Minimum line download speed of 15Mpbs* up to 40Mbps*, which is twice as fast as an EFM 4 pair leased line and nearly three times as fast as Gradwell’s Premier Plus Broadband. You will receive ‘up speed’ of 10Mbps*
You can download and upload files in seconds, which allows you to quickly back-up your programs etc
No delay in loading web pages, especially those with videos and images, which means your employees can work quickly
Improved performance on Virtual Private Networks (VPN) making uploading and downloading of files more efficient; making remote working and working from home a more viable option for employees
Improved download and upload speeds when using multimedia, conferencing facilities and live streaming services allowing them to become useful, cost-effective tools to communicate with suppliers and prospects
Room for growth, as your connectivity can grow with you and will be better equipped to cope with future growth in features such as high definition streaming.
These benefits depend on using FTTC with a good working router and computer or laptop.
*Mbps means Megabits per second which is a measure of data transfer speed
Advanced Broadband will give you the fastest download speed you can get from your exchange, a generous bandwidth limit and direct connection to the Gradwell VoIP network, making it a perfect partner for Internet telephony.
Premier Broadband has all the benefits of our Advanced Broadband package, and more. 200Gb peak bandwidth and assured throughput mean you have the optimum amount of bandwidth for up to 10 concurrent Internet telephony calls.
Premier Plus With Enhanced Care, a Service Level Agreement, fantastic upload speeds and assured throughput, Premier Plus Broadband is perfect for the largest of small businesses.
At Cyber-cottage.co.uk we provide support,design and installation services. We have over 25 years of experience of the telecommunications industry and have the depth of knowledge to assist you in all aspects of telecommunications needs.
We have been working with VoIP systems since 1999, and VoIP networks from the Mid 1990s everything from small offices of 15 extensions to large multi-site networks with bespoke platforms. Our primary deployments are now based on the Asterisk open source platform from Digium.
Solutions have included:-
Asterisk is a complete telecommunications platform. From caller ID to multi-site networks, anything your telephone system can do, Asterisk can do better and maybe cheaper.
It includes a whole host of telephony features such as CTI, Voicemail, call conferencing and CRM integration.
With Asterisk we can replace your PBX or complement an existing PBX by adding more functionality at a competitive price.
Recent systems have included a large hosted callback platform for a Major UK Car Parking company allowing drivers to make calls to the office at no charge to themselves.A system for a “online” Solicitors group to allow the tracking of calls and work-flow. We have recently deployed a system for TableBook.me to allow them to take table reservations for restaurants.
Recently customers have included Mendip Outdoor Pursuits, Purple CarParks, NorthCott Global Solutions and Qwtanet. These have been a mixture of onsite systems, hosted systems and solutions based on Asterisk running in a VMware environment.
Call or email us to discuss your requirements.
We have been working with a client on a Hosted restaurant booking solution, providing the CTI and call tracking systems. This was complicated by the simple fact that the booking system was a closed system by another supplier.
The system works by the restaurant diverting their line to a DDI number we provide that sends the call to the system with the destination matching a defined number for that restaurant when the call enters the system the relevant settings are looked up in a database and audio message file, IVR options and CallerID name are set and the call is passed to the IVR. The caller then chooses their preferred option, The call can be depending of the time of day be passed to the call centre for a booking to be taken on the restaurants behalf or the call is passed to the restaurant where in many a Hosted Gigaset Dect handset is provided for them to take the booking or call the call centre for free.
The system has changed and evolved over time and by using Asterisk has meant that we can accommodate most requests for changes, Most recently we updated the statistics package to Asternic Pro
Statistics. This has allowed much more detailed reports to be created for queues and agents.
The calls are delivered to the platform over a EFM circuit from Gradwell.net providing quality and reliability combined with increased capacity over the original ISDN30 circuit.
For disaster recovery we provide a backup system in a data-centre that is kept in sync with the office system so in the case of power outage or system failure calls can be diverted to this system and calls take on mobile phones. Switching to back-up system is completed by the single click of a button on a web-page that instigates the diversion of the lines and starts the backup system automatically.
Currently we are migrating the database services off to a separate VMware server with 3 VMs, one for each of the core web or mysql servers. This will allow the service to scale as there are now over 1 million records per datatbase and it is showing no sign of slowing.
A Gradwell Approved Professional (GAP) has a core set of knowledge required to succeed with the Gradwell product set and systems. To become a Gradwell Approved Professional partners must pass an examination and show an in depth knowledge of Gradwell Products and Voip Support.
This means you can be confident that they can:
To signup to Gradwell services with us CLICK HERE