If you want to set up timed call flow in Elastix but still have the ability to override for holidays and when the office is open late you have a few extra steps to add.
We will assume you have your queues and extensions setup for this video. If you havent set your extensions up see our other video on setting up extensions.
We have used 2 day/night modes, One at before the call enters the time condition, This means that you can override day service for holidays etc and another at the end that means the call can be forced to go to a night queue instead of voicemail.
I hope you found this useful and keep coming back for more.