CRM’s have changed a lot since the days of ACT and Goldmine costing many thousands of pounds, for example a 3 user licence for Goldmine is $2700 and $430 a year, compare that to a SaaS solution, for example Capsule is $12 a month you can see why users are flocking to reasonably prices web solutions.
Capsule being web based is accessible anywhere you want on PC, Tablet or smartphone, it also integrates with other services such as LinkedIn, Twitter or if you wanted Facebook. It integrates with other SaaS products such as Kashflow and Mailchimp to name but a few allowing accounting direct mailing and contacts to all be linked.
So why did we suddenly show interest in these again. Well we were contacted by business who used another CRM package and wished to migrate to Capsule but wanted to be able to call direct from the application. This feature is not available at the moment with Capsule, But we have previously used a Firefox plugin called greasemonkey that can rewrite pages and convert numbers it recognises into clickable links. On investigation there is a similar product for Chrome called Tampermonkey and they are compatible scriptwise. With minor changes to our CyJax dialer script we got this working on elastix as well as a modified version for users of Gradwell‘s hosted VoIP solution. With this script now installed Capsule allows simple click dialing of contacts from the database.
On Asterisk we have automated the updating of the contacts history notes with details of the Call, The notes are linked to the Case or opportunity that you were working on if you dialled out from case notes. Also we can track incoming calls** so that they show up in Capsule, at the moment they show up as a task as you cannot create a History note with out an owner but this hopefully will change if the Capsule API is extended . This means no more trying to remember when you called someone its all there.
We have recently extended this to now log callback requests from callers who dont want to wait in a queue. This additional feature is important as it lets people keep track of the callback requests dialing them, assigning them to a contact and adding further detail.
** To Track incoming calls required changes to the freepbx module in Elastix so that a macro is called on answer, Details on setting this support and patching Elastix is available here
The scripts are available for free download at userscripts.org you will see that these are only scripts for your browser, If you want the server script for your ippbx please contact us to discuss this.