Category: Products and services

Categories
Asterisk Support Elastix Support Knowledge Base Support

Multiple Dynamic features with Asterisk Applicationmaps

Dynamic features are very useful for allowing users access to custom features during calls. These can be loaded individually via the dialplan, but in freepbx based solutions this will mean a bit of hacking of the dialplan using overides and making sure all still works afterwards, or as a global varible.

The easiest way is to load them as a global as is done with apprecord, But if you want to add lots of features then you will have to use a Application Map group. This is done by editing the features_applicationmap_custom.conf  file so it looks like below for example, at the top are your application maps then your group

testfeature => #9,callee,Playback,tt-monkeys 
calleehangup => #8,callee,Hangup()
callerhangup => #7,caller,Hangup()
[mymapgroup]
testfeature => #9
calleehangup => #8
callerhangup => #7
apprecord => *1

DO NOT FORGET to add the apprecord to your group.

You then need to edit the globals_custom.conf file and add a line like below

DYNAMIC_FEATURES => mymapgroup

Then reload asterisk and issue the command “features show”

Dynamic Feature           Default Current
---------------           ------- -------
callerhangup              no def  #7     
calleehangup              no def  #8     
testfeature               no def  #9     
apprecord                 no def  *1     
Feature Groups:
---------------
===> Group: mymapgroup
===> --> apprecord (*1,caller,Macro,one-touch-record)
===> --> callerhangup (#7)
===> --> calleehangup (#8)

and to check that they are loaded as a global variable do “dialplan show globals” and near or at the top you will see:-

 DYNAMIC_FEATURES=mymapgroup

And thats all there is to it.

Categories
Calls and Lines Connectivity

SIP2SIM Mobile extensions

The SIP2SIM service is a very simple concept which provides you with control of your mobile communications. It is ideal for an office of any size and even for more technical home users.

The service consists of a SIM card, which you put in a mobile phone and it makes that phone appear as if it is a SIP extension (e.g. SIP phone) on a phone system of your choice.

meerkat

Not a SIP application

It is important to realise that we are not talking about a SIP application on a smart phone which then uses mobile data or WiFi. With this service your mobile phone is working as a mobile phone on the GSM mobile network making and receiving proper mobile voice calls. The SIP part is what we do in the back end to pass the calls to and from your SIP server.

An extension on your office phone system

The basic service allows you to specify, on our control pages, the server name, login and password for a SIP server. This could be your office phone system whether an asterisk box, or a FireBrick or whatever. As long as it handles normal UDP SIP with G.711 a-law audio then we will register as a phone and allow calls both ways.

This means your phone can simply be an office extension, like any other.

  • Call office extensions using short extension numbers from your mobile phone.
  • Office policies on callable numbers, such as premium rate, enforced like any other extension.
  • Office voicemail system working, just like any other extension.
  • Office call logging, just like any other extension.
  • Office call recording, just like any other extension.
  • Use in hunt groups, just like any other extension.
  • Even use features like call steal to transfer calls if you want, or in-band DTMF to control call transfer and related features.

Manage costs

The costs are very simple for using the SIM in the UK on O2. Higher costs apply for roaming SIMs, even roaming to other UK networks.

  • £5+VAT to purchase the SIM card.
  • £2+VAT pcm once activated (activates on first use).
  • 2p+VAT per minute for calls either way.
  • 2p+VAT per text either way.
  • 2p+VAT per MB for data usage either way.
  • No minimum term – just monthly rolling contract.

Calls are charged per second, and data per kilobyte. Charges apply to the SIP2SIM service separately from any charges you may have for text or voice calls using your VoIP/SMS provider.

In some cases a SIM will be set up with a free trial which allows some usage without assigning to an account or setting up an account. For these trial SIMs, once assigned to an account an activation fee of 1p+VAT is charged and usage charges commence as normal.

OFCOM call charges

The SIP2SIM service is not a service that allows calls to telephone numbers in the national dialling plan. It allows calls to be passed to a VoIP/SIP gateway of your choice. Any ability to make calls to normal telephone numbers is provided by that VoIP provider (which may be our VoIP service). As such, special rules on costs of 01, 02, 03 numbers, rules on 0800 numbers being free, and rules on charges for other special and premium rate numbers do not apply to the SIP2SIM part of the service. The cost or the SIP2SIM service applies regardless of the number you dial.

Telephone numbers

Just like a SIP handset, the service does not come with any sort of telephone number.

You can, if you wish, have the phone register on a VoIP provider’s service. This would mean you get calls to a number operated by the VoIP provider, and can make calls from that number, just like any other SIP phone. If registered with your own telephone system, it would have internal extension numbering, and even direct dial in numbering as you have chosen to configure on your phone system.

There is no question of porting numbers to or from the service, it has no numbers.

We can, of course, provide telephone numbers as part of our VoIP service if you wish, and we can even pre-configure these to connect with your SIM as part of the order process.

International roaming

The SIMs are available with world wide roaming. Costs are higher when roaming, obviously. The following are charges for use within EU. See full roaming price list for more details.

  • £5+VAT to purchase the SIM card.
  • £2+VAT pcm once activated (activates on first use).
  • 10p+VAT per minute for calls either way.
  • 5p+VAT per text either way.
  • 10p+VAT per MB for data usage either way.
  • No minimum term – just monthly rolling contract.

In the UK and rest of EU, calls are charged per second, and data per kilobyte. Charges apply to the SIP2SIM service separately from any charges you may have for text or voice calls using your VoIP/SMS provider.

UK roaming for the best coverage of the UK

The SIMs can even roam in the UK. This means the SIM can change its identity automatically – being an O2 SIM when O2 is available (at the lowest costs), but switching to a foreign identity (Dutch Vodafone) to roam on to other UK networks. Whist costs are then higher this means you stay in touch even when there is no O2 signal.

When the SIM is using the O2 profile and on O2 in the UK, the UK prices apply. When using the EU profile on any UK network (including O2) or elsewhere in the EU, the EU roaming prices (as above) apply. If on EU profile on O2, it will normally switch back to O2 profile automatically within a few minutes. Currently the SIM will not roam to Three in the UK.

Text

Texts are operated separately. Our text interface using HTTP can send texts to the phone, and texts from the phone can be posted to an HTTP gateway of your choice. If you have an A&A VoIP telephone number then texts can be associated with that number directly (not all of our numbers ranges can handle inbound texts).

Mobile Data

Data currently allows simple NAT, unfiltered, Internet access. We hope to offer data via A&A in the future.

Third Party SIP services

The service involves entering SIP registration details in to our control pages. Where these are the details of your own SIP server such as an office phone system, you can make the decision as to whether or not you trust us with those SIP details in order to provide the SIP2SIM service. We will, of course, use all reasonable skill and care to ensure the details remain confidential and are not disclosed.

We have, however, designed the service so that it can work with a wide variety of third party SIP services, not just in the UK but in various countries. There are a lot of unusual systems out there and we continue to work to ensure that such services operate with SIP2SIM. However, using third party SIP details may well be in breach of your terms with the third party SIP provider as it means giving us your SIP details. It is up to you to check the terms and we would not suggest anyone breaks a contract they have. You may find that the provider is happy to trust us, especially if they do any other work with us, so it is worth asking. We are also happy to discuss contracts with other providers for the SIP2SIM service and we may be able to provide them with branded SIMs to sell to their customers.

Unfortunately we cannot guarantee that the service will always work with all other providers, and whilst we aim to resolve any technical issues (with reference to the standards), if a provider simply will not deal with our service and blocks us there is little we can do.

The Sip2Sim service is provided by Andrews and Arnold Ltd  and can be purchased direct from them or via ourselves where we will assist with setting up the service for you.

Categories
Elastix Support Knowledge Base Technical

Setting the server domain in elastix correct for scripted email

We run many scripts on customer servers to email cdrs, backups etc, one problem with some mail servers is the mail gets rejected as it comes from root@elastixserver.yourdomain.com by default to fix this is simple and only takes a few lines.

Postfix MTA offers smtp_generic_maps parameter. You can specify lookup tables that replace local mail addresses by valid Internet addresses when mail leaves the machine via SMTP.

Open your main.cf file

# vi /etc/postfix/main.cf

Append following parameter

smtp_generic_maps = hash:/etc/postfix/generic

Save and close the file. Open /etc/postfix/generic file:

# vi /etc/postfix/generic

Make sure root@elastixserver.yourdomain.com change to elastixserver@yourdomain.com add :

root@elastixserver.yourdomain.com  elastixserver@yourdomain.com

Save and close the file. Create or update generic postfix table:

# postmap /etc/postfix/generic

Restart postfix:

# /etc/init.d/postfix restart

When mail is sent to a remote host via SMTP this replaces root@elastixserver.yourdomain.com by elastixserver@yourdomain.com mail address. You can use this trick to replace address with your ISP address if you are connected via local SMTP.

To set up gmail for delivery look at this

Categories
Peripherals Products

Algo 8128 SIP/VoIP Strobe light

Algo

The Algo 8128 SIP Strobe light is the ideal solution for visual ringing in such areas as noisy factories, cafeterias, and public areas.

Or alternatively it can also be used as a silent visual alert where loud ringing may be disruptive in areas such as hospitals, theatres and, churches etc.

Other applications include emergency and security notification where the press of a single phone key can be used to activate one or many strobe lights. And it can also be integrated within a Call Centre system to provide visual notification when queues and waiting times are exceeding there maximum thresholds

Algo 8128 SIP Strobe Light Key Features

  • 360° Visibility
    Flash patterns are visible in every direction or may be chosen specifically for ceiling and wall mount applications.
  • PoE SIP Endpoint with Web Interface
    Integrates easily into a VoIP Unified Communications environment, hosted or premise PBX.
  • Auto-Multicast
    Trigger one – trigger many. Multiple strobes may be operated simultaneously and synchronously using just one SIP extension.
  • Colourful Options
    Available blue, red, and amber caps to distinguish events in the workplace.
  • LEDs for High Intensity and Long Life
    The 8 brilliant LEDs splash 198 candela light in all directions with greater efficiency than xenon strobes.

Please call or email for pricing and avalibility

Categories
Asterisk Support Elastix Support Knowledge Base

Sip Config for Aretta CBeyond and Voiceflex with Asterisk

Since Version 1.8 in Asterisk we have seen some issues with DID calls from some suppliers.

The tell tail sign is that even though you have an inbound route that matches the DID it will still say in the verbose screen that nothing matched it in the inbound context, For example:-

Call from 'USERNAME' (XXX.XX.XXX.XX:5060) to extension '01234123412' rejected because extension not found in context 'from‐trunk'

and if you do “dialplan show 01234123412@from-trunk” sure enough there is one.

After much searching and experimentation below is a working freepbx config that has been tested with 1.8 and 11 and proves to be working with the suppliers above.

OUTBOUND

[peername]
username=USERNAME
type=peer
trustrpid=yes
sendrpid=yes
secret=PASSWORD
qualify=no
outboundproxy=sip.hostname.com
nat=yes
insecure=very
host=sip.hostname.com
fromdomain=sip.hostname.com
dtmfmode=auto
disallow=all
context=from-trunk
canreinvite=no
allow=ulaw
allow=alaw

INBOUND

[username]
type=peer
host=sip.hostname.com
dtmfmode=auto
disallow=all
context=from-trunk
canreinvite=no
allow=ulaw
allow=alaw


;registration string
USERNAME:PASSWORD@peername/USERNAME
Categories
Blog Calls and Lines

Revised call charges.

Gradwell has moved to a new carrier for outgoing phone services, giving us the opportunity to offer a simpler and clearer pricing structure for our call charges.

In summary, the current standard rate charges remain the same as before; however, new levels of detail have now been added to help give clarity regarding how call tariffs are being charged.

The table below outlines the standard rate tariffs currently in place and now includes the new ones that have been added for UK calls.

Gradwell’s Standard UK Call Charges (pence per minute):    

Call TypePeak*Off-peakWeekend
Geographic (01, 02, 03)1.251.001.00
Mobile**9.008.006.00
Local rate (0845)**3.003.003.00
National rate (0870)**1.251.001.00
National rate (0871)**12.0012.0012.00
Directory Enquiriesdependent on the route, use the telephone lookup tool to establish exact cost
NEW   
Isle of Man6.004.004.00
Geographic Islands (Jersey/Guernsey)3.002.002.00
Premium Mobile
07520, 07744, 07755, 078222, 074416, 07777, 078228		20.0020.0020.0

Bundled minutes.

PPM Number of MinutesPrice
1p 500 £5.00
0.8p1,000£8.00
0.6p2,500£15.00
0.5p5,000£25.00
0.4p10,000£40.00
0.35p25,000£87.50
0.3p50,000£150.00
0.25p100,000£250.00
UK Landline Minutes
Number of MinutesPrice
250 £20.00
500 £30.00
1,000£55.00
2,000£100.00
4,000 £160.00
10,000 £350.00
20,000 £600.50
40,000 £1,200.00
60,000 £1,500.00
80,000 £2,000.00
100,000 £2,500.00
Mobile Minute Bundles

*Peak: 8am-6pm UK London time.

**Calls to numbers in these ranges start at the specified prices. Charges to some numbers will vary. To find the exact cost of any number we encourage you to use the telephone lookup tool as featured on the Gradwell call charges webpage.

Key Information Regarding Call Charges:    

•    Calls between your VoIP-enabled offices are free
•    Call to anyone else on Gradwell VoIP are free
•    0845 numbers have a 3p per call charge in addition to the pence per minute rate
•    0871 numbers for Services Fixed Fee FF15, FF28 and FF29 are charged at a flat 12p per call only
•    Calls are billed by the second, with a minimum call charge of 1.5 pence on all calls except Freephone calls
•    Inbound calls to 0800 numbers cost 3 pence per minute
•    Calls that are diverted to landlines are charged at standard rates

Charges for Directory Enquiry services will vary dependent on the route used and may be subject to a per call charge and / or a pence per minute rate. There are a large number of Directory Enquiry routes from which to choose, each with specific charges that can be viewed using the telephone lookup tool. Listed below are the most popular route charges per minute:

RoutePeakOff-peakWeekendPer Call Charge
1181185p5p£6.505p
(£3.85 weekend)
118226£1.00£1.00£1.0055p
118365£1.50£1.50£1.5045p
118212£5.50£5.50£5.50£3.20
118500£6.50£6.50£6.50£1.05


International Call Charges:    

International call charges to the 34 headline countries have been simplified, not only are the landline calls currently set at the low cost of 1.5 pence per minute, but the mobile charges to these countries have now been set at a flat 11 pence per minute. The qualifying 34 headline countries are listed below:

ArgentinaChinaHungaryMalaysiaSouth Korea
AustraliaCzech RepublicIndiaNetherlandsSpain
AustriaDenmarkIrelandNew ZealandSweden
BelgiumFranceIsraelNorwaySwitzerland
BrazilGermanyItalyPolandTaiwan
CanadaGreeceJapanPortugalUnited States
ChileHong KongLuxembourgSingapore 

Please note that Estonia and Finland are no longer part of the headline country group and  Brazil and India have been added.

In addition to the headline countries listed above, Call charging rates to other International destinations have been simplified and now offer lower cost calls for both landline and mobile:

CountryLandlineMobileCountryLandlineMobile
Afghanistan£0.30£0.30Macedonia£0.20£0.60
Albania£0.20£0.50Madagascar£1.00£1.00
Algeria£0.10£0.50Malawi£0.25£0.45
American Samoa£0.05 Maldives£1.50£1.50
Andorra£0.05£0.25Mali£0.45£0.45
Angola£0.10£0.15Malta£0.05£0.15
Anguilla£0.15£0.35Marshall Islands£0.35 
Antarctica£7.00 Martinique£0.05£0.15
Antigua & Barbuda£0.25£0.45Mauritania£0.70£0.80
Armenia£0.15£0.30Mauritius£0.15£0.15
Aruba£0.15£0.35Mayotte£0.30£0.15
Ascension£3.00 Mexico£0.05£0.15
Azerbaijan£0.30£0.50Micronesia£0.35 
Bahamas£0.15£0.15Moldova£0.35£0.35
Bahrain£0.10£0.15Monaco£0.10£0.50
Bangladesh£0.05£0.15Mongolia£0.05£0.15
Barbados£0.20£0.40Montenegro£0.20£0.60
Belarus£0.50£0.50Montserrat£0.45£0.45
Belize£0.35£0.35Morocco£0.05£0.60
Benin£0.40£0.40Mozambique£0.10£0.20
Bermuda£0.05£0.15Myanmar£0.40£0.40
Bhutan£0.10£0.15Namibia£0.05£0.15
Bolivia£0.20£0.30Nauru£1.50 
Bosnia and Herzegowina£0.20£0.50Nepal£0.20£0.15
Botswana£0.10£0.35Netherlands Antilles£0.20£0.20
Brunei Darussalam£0.05£0.15New Caledonia£0.30 
Bulgaria£0.05£0.20Nicaragua£0.35£0.40
Burkina Faso£0.40£0.45Niger£0.50£0.50
Burundi£0.70£0.70Nigeria£0.10£0.15
Cambodia£0.10£0.15Niue£1.50 
Cameroon£0.25£0.45North Korea£1.00 
Cape Verde£0.30£0.40Northern Cyprus£0.10£0.25
Cayman Islands£0.10£0.30Northern Mariana Islands£0.05 
Central African Republic£0.60£0.60Oman£0.15£0.40
Chad£0.60£0.60Pakistan£0.20£0.20
Colombia£0.05£0.15Palau£0.40 
Comoros£0.60£0.60Palestinian Territories£0.30£0.30
Congo£0.70£0.70Panama£0.05£0.20
Cook Islands£1.50 Papua New Guinea£0.90 
Costa Rica£0.05£0.15Paraguay£0.05£0.15
Cote D’Ivoire£0.80£0.45Peru£0.05£0.15
Croatia£0.05£0.15Philippines£0.20£0.25
Cuba£1.00£1.00Puerto Rico£0.05 
Cyprus£0.05£0.15Qatar£0.25£0.25
Diego Garcia£2.00 Reunion£0.05£0.15
Djibouti£0.60£0.60Romania£0.05£0.15
Dominica£0.15£0.35Russia£0.05£0.30
Dominican Republic£0.05£0.15Rwanda£0.50£0.50
DR Congo£0.60£0.45Saint Kitts And Nevis£0.20£0.45
East Timor£1.50 Saint Lucia£0.30£0.45
Ecuador£0.15£0.30Samoa£1.00£1.00
Egypt£0.15£0.15San Marino£0.05£0.35
El Salvador£0.30£0.30Sao Tome And Principe£1.50£1.50
Equatorial Guinea£0.40 Saudi Arabia£0.15£0.20
Eritrea£0.35£0.35Senegal£0.60£0.60
Estonia£1.00£0.70Serbia£0.20£0.60
Ethiopia£0.35£0.40Seychelles£0.80£0.80
Falkland Islands (Malvinas)£2.50 Sierra Leone£0.80£0.70
Faroe Islands£0.10£0.35Slovakia£0.05£0.15
Fiji£0.30£0.30Slovenia£0.05£0.35
Finland£0.05£0.15Solomon Islands£1.50 
French Guiana£0.05£0.15Somalia£0.70£0.70
French Polynesia£0.30£0.50South Africa£0.05£0.15
Gabon£0.70£0.70South Sudan£1.50£1.50
Gambia£0.90£1.00Sri Lanka£0.20£0.15
Georgia£0.10£0.15St. Helena£3.00 
Ghana£0.35£0.35St. Pierre And Miquelon£0.40£0.70
Gibraltar£0.05£0.35St. Vincents£0.25£0.45
Greenland£0.90£0.90Sudan£0.25£0.25
Grenada£0.25£0.40Suriname£0.20£0.30
Guadeloupe£0.05£0.15Swaziland£0.10£0.25
Guam£0.05 Syrian Arab Republic£0.15£0.25
Guatemala£0.15£0.20Tajikistan£0.20£0.25
Guinea£0.70£0.70Tanzania£0.50£0.45
Guinea-Bissau£0.60£0.90Thailand£0.05£0.15
Guyana£0.40£0.40Togo£0.60£0.60
Haiti£0.45£0.45Tokelau£2.50 
Honduras£0.15£0.25Tonga£0.70 
Iceland£0.05£0.15Trinidad And Tobago£0.10£0.30
Indonesia£0.05£0.15Tunisia£0.70£0.70
Iran£0.10£0.15Turkey£0.05£0.25
Iraq£0.20£0.30Turkmenistan£0.15 
Jamaica£0.20£0.35Turks And Caicos Islands£0.20£0.40
Jordan£0.15£0.15Tuvalu£1.50 
Kazakhstan£0.05£0.25Uganda£0.50£0.50
Kenya£0.20£0.20Ukraine£0.20£0.35
Kiribati£1.50 United Arab Emirates£0.25£0.25
Kuwait£0.05£0.15Uruguay£0.10£0.25
Kyrgyzstan£0.25£0.25Uzbekistan£0.10£0.15
Laos£0.05£0.15Vanuatu£0.80 
Latvia£0.05£0.30Vatican£0.05 
Lebanon£0.15£0.25Venezuela£0.05£0.15
Lesotho£0.30£0.30Viet Nam£0.10£0.15
Liberia£0.70£0.70Virgin Islands (British)£0.25£0.45
Libya£0.35£0.45Virgin Islands (U.S.)£0.05 
Liechtenstein£0.10£0.30Wallis & Futuna£1.50 
Lithuania£0.05£0.15Yemen£0.20£0.20
Macau£0.10£0.15Zambia£0.10£0.20
   Zimbabwe£0.15£0.70
Categories
Headsets

Eartec Office Pro 710D Binaural Flex Boom Headset

The Eartec Office Pro range of premium quality headsets using innovative acoustic technology to deliver speech clarity and an excellent audio experience. Coupled with our sleek design that focuses on comfort and durability, the Eartec Office Pro headset offers a new level of experience to call center professionals.

Eartec 710D £60 +vat
Eartec 710D £60 +vat

Revolutionary Sound

Taking engineering and product design to new levels, this Danish designed acoustic equalizer structure, maximises the benefits of HD speakers to create a headset that excels in its class for clarity and performance.

Technology

Providing every headset user the ultimate experience with innovative technology, our goal is to create headsets that not only offer hearing protection but excel in comfort when worn all day.

Clear Communication:

Wiring is the most important component within the headset. Without this communication would not be possible. All Eartec Office Pro headsets are supplied with shielded wiring to dissipate unwanted signal interference for clearer conversation. With the Pro models, the use of Tin plated copper wire and Kevlar wiring ensures greater tension and flexibility – ideal for intensive call centre usage.

All-day Comfort and Styling:

The T-Bar is a simple but vital part of the headset. A single piece T-Bar, padded for comfort and hard set on the outer offers rigidity to prevent slippage when worn.
The twin-injection moulded design of the T-Bar means there are no components to pull apart or clip together – minimising damage caused by wear and tear, and offers

Technical Specifications:

Connection: QD Cable. Strong and durable wiring to withstand daily bending.
Ear Cushion: Premium Leatherette with buffer pad
Microphone: Cardioid directional, Noise Cancelling microphone
Noise-Cancellation: Two tier noise -cancelling system with ambient noise filter
Speaker:A neodymium magnet system for accurate sound reproduction and balanced audio
Acoustic Shock Protection: Meets international standards for ASP
Acoustic Shock Protection 2: Sound Pressure balancing technology
EMI Shield: Comprehensive triple shield design
Wearing Style: Binaural
Audio Characteristics: High Definition, Ultra Clear
Speaker sensitivity: 85-90db
Speaker characteristics: Optimises accuracy in speech recognition
Warranty: 2 years
Certification and Standards: CE FCC RoHS

Categories
Headsets

Eartec Office Pro 710 Monaural Flex Boom Headset

The Eartec Office Pro range of premium quality headsets using innovative acoustic technology to deliver speech clarity and an excellent audio experience. Coupled with our sleek design that focuses on comfort and durability, the Eartec Office Pro headset offers a new leve of experience to call center professionals.

Eartec 710 £55 +Vat
Eartec 710 £55 +Vat

Revolutionary Sound

Taking engineering and product design to new levels, this Danish designed acoustic equalizer structure, maximises the benefits of HD speakers to create a headset that excels in its class for clarity and performance.

Technology

Providing every headset user the ultimate experience with innovative technology, our goal is to create headsets that not only offer hearing protection but excel in comfort when worn all day.

Clear Communication:

Wiring is the most important component within the headset. Without this communication would not be possible. All Eartec Office Pro headsets are supplied with shielded wiring to dissipate unwanted signal interference for clearer conversation. With the Pro models, the use of Tin plated copper wire and Kevlar wiring ensures greater tension and flexibility – ideal for intensive call centre usage.

All-day Comfort and Styling:

The T-Bar is a simple but vital part of the headset. A single piece T-Bar, padded for comfort and hard set on the outer offers rigidity to prevent slippage when worn.
The twin-injection moulded design of the T-Bar means there are no components to pull apart or clip together – minimising damage caused by wear and tear, and offers

Technical Specifications:

Connection: QD Cable. Strong and durable wiring to withstand daily bending.
Ear Cushion: Premium Leatherette with buffer pad
Microphone: Cardioid directional, Noise Cancelling microphone
Noise-Cancellation: Two tier noise -cancelling system with ambient noise filter
Speaker:A neodymium magnet system for accurate sound reproduction and balanced audio
Acoustic Shock Protection: Meets international standards for ASP
Acoustic Shock Protection 2: Sound Pressure balancing technology
EMI Shield: Comprehensive triple shield design
Wearing Style: Monaural
Audio Characteristics: High Definition, Ultra Clear
Speaker sensitivity: 85-90db
Speaker characteristics: Optimises accuracy in speech recognition
Warranty: 2 years
Certification and Standards: CE FCC RoHS

Categories
Blog Products and services

Eartec Headsets

We are pleased to announce that we are now adding Eartec office headsets to our portfolio

We have been testing the Eartec office 710 pro and can confirm that the build quality matches and exceeds many other comparable headsets.

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Eartec 710 Pro £55 +Vat

 

Eartec Office Pro 710 Monaural Flex Boom Headset Features

The Eartec Office Pro range of premium quality headsets using innovative acoustic technology to deliver speech clarity and an excellent audio experience. Coupled with our sleek design that focuses on comfort and durability, and offers a new level of experience to call center professionals.

Taking engineering and product design to new levels, this Danish designed acoustic equalizer structure, maximises the benefits of HD speakers to create a headset that excels in its class for clarity and performance.

Providing every headset user the ultimate experience with innovative technology, our goal is to create headsets that not only offer hearing protection but excel in comfort when worn all day.

Wiring is the most important component within the headset. Without this communication would not be possible. All Eartec Office Pro headsets are supplied with shielded wiring to dissipate unwanted signal interference for clearer conversation. With the Pro models, the use of Tin plated copper wire and Kevlar wiring ensures greater tension and flexibility – ideal for intensive call centre usage. The connection lead is compatible with Plantronics quickconnect leads so you wound have to replace all your disconnect leads

The T-Bar is a simple but vital part of the headset. A single piece T-Bar, padded for comfort and hard set on the outer offers rigidity to prevent slippage when worn.
The twin-injection moulded design of the T-Bar means there are no components to pull apart or clip together – minimising damage caused by wear and tear, and offers

Technical Specifications:

Connection: QD Cable. Strong and durable wiring to withstand daily bending.
Ear Cushion: Premium Leatherette with buffer pad
Microphone: Cardioid directional, Noise Cancelling microphone
Noise-Cancellation: Two tier noise -cancelling system with ambient noise filter
Speaker:A neodymium magnet system for accurate sound reproduction and balanced audio
Acoustic Shock Protection: Meets international standards for ASP
Acoustic Shock Protection 2: Sound Pressure balancing technology
EMI Shield: Comprehensive triple shield design
Wearing Style: Monaural
Audio Characteristics: High Definition, Ultra Clear
Speaker sensitivity: 85-90db
Speaker characteristics: Optimises accuracy in speech recognition
Warranty: 2 years
Certification and Standards: CE FCC RoHS

Please contact us to order or enquire about qty discounts

Categories
Asterisk Support Elastix Support Knowledge Base

IAX2 Cause code

Here is a table of the IAX2 to assist with debugging IAX2 call issues

More IAX2 information can be found here and the RFC is here


CSV download is here
Number Cause Reference
1 Unassigned/unallocated number [RFC5457]
2 No route to specified transit network [RFC5457]
3 No route to specified transit network [RFC5457]
4-5 Unassigned
6 Channel unacceptable [RFC5457]
7 Call awarded and delivered [RFC5457]
8-15 Unassigned
16 Normal call clearing [RFC5457]
17 User busy [RFC5457]
18 No user response [RFC5457]
19 No answer [RFC5457]
20 Unassigned
21 Call rejected [RFC5457]
22 Number changed [RFC5457]
23-26 Unassigned
27 Destination out of order [RFC5457]
28 Invalid number format/incomplete number [RFC5457]
29 Facility rejected [RFC5457]
30 Response to status enquiry [RFC5457]
31 Normal, unspecified [RFC5457]
32-33 Unassigned
34 No circuit/channel available [RFC5457]
35-37 Unassigned
38 Network out of order [RFC5457]
39-40 Unassigned
41 Temporary failure [RFC5457]
42 Switch congestion [RFC5457]
43 Access information discarded [RFC5457]
44 Requested channel not available [RFC5457]
45 Pre-empted (causes.h only) [RFC5457]
46 Unassigned
47 Resource unavailable, unspecified (Q.931 only) [RFC5457]
48-49 Unassigned
50 Facility not subscribed (causes.h only) [RFC5457]
51 Unassigned
52 Outgoing call barred (causes.h only) [RFC5457]
53 Unassigned
54 Incoming call barred (causes.h only) [RFC5457]
55-56 Unassigned
57 Bearer capability not authorized [RFC5457]
58 Bearer capability not available [RFC5457]
59-62 Unassigned
63 Service or option not available (Q.931 only) [RFC5457]
64 Unassigned
65 Bearer capability not implemented [RFC5457]
66 Channel type not implemented [RFC5457]
67-68 Unassigned
69 Facility not implemented [RFC5457]
70 Only restricted digital information bearer capability is available (Q.931 only) [RFC5457]
71-78 Unassigned
79 Service or option not available (Q.931 only) [RFC5457]
80 Unassigned
81 Invalid call reference [RFC5457]
82 Identified channel does not exist (Q.931 only) [RFC5457]
83 A suspended call exists, but this call identity does not (Q.931 only) [RFC5457]
84 Call identity in use (Q.931 only) [RFC5457]
85 No call suspended (Q.931 only) [RFC5457]
86 Call has been cleared (Q.931 only) [RFC5457]
87 Unassigned
88 Incompatible destination [RFC5457]
89-90 Unassigned
91 Invalid transit network selection (Q.931 only) [RFC5457]
92-94 Unassigned
95 Invalid message, unspecified [RFC5457]
96 Mandatory information element missing (Q.931 only) [RFC5457]
97 Message type nonexistent/not implemented [RFC5457]
98 Message not compatible with call state [RFC5457]
99 Information element nonexistent [RFC5457]
100 Invalid information element contents [RFC5457]
101 Message not compatible with call state [RFC5457]
102 Recovery on timer expiration [RFC5457]
103 Mandatory information element length error (causes.h only) [RFC5457]
104-110 Unassigned
111 Protocol error, unspecified [RFC5457]
112-126 Unassigned
127 Internetworking, unspecified [RFC5457]
128-255 Unassigned