Categories
Blog Handsets Sangoma Sangoma Phones

Sangoma has added two new phones to its s-Series.

Designed to be used with FreePBX and PBXact, the s205 and s705 wrap around the existing series to add a new entry level and executive level option.

Sangoma s205

  • 1 SIP account
  • Full duplex speaker phone
  • 5-way conferencing
  • Dual 10/100Mbps Ethernet ports
  • Inbuilt VPN support
  • Zero Touch Provisioning

RRP: £43.70

Sangoma s705

  • 6 SIP accounts
  • 4.3″ full colour display
  • 5-way conferencing
  • 45 programmable soft keys
  • Dual Gigabit Ethernet ports
  • Full duplex speaker phone
  • Inbuilt WiFi & Bluetooth Support
  • Sangoma PhoneApp Support

RRP: £171.28

Categories
Products Sangoma Software

Zulu UC – The Ultimate Desktop and Softphone integration for your Business

Zulu UC Desktop and softphone integration unifies the most popular business communication tools & applications enhancing user productivity and mobility. Designed specifically for FreePBX and PBXact phone systems, Zulu enables features such as:

  • Zulu Softphone enabling users to make/receive phone calls from their desktop or mobile stations, including Chat for team collaboration.
  • Faxing directly from the Zulu widget & softphone.
  • Click-to-call to make calls directly from your web browser and /or email client.
  • Call Pop for CRM and help desk integration.

Get Your Free Zulu 2 User FreePBX License, FreePBX Zulu UC 2 User Package is Free of Charge. Each User Package comes with 2 users good for 12 months.

Features


Click to Call

With Click-to-Call integration, users can instantly call any phone number that is seen on their web browser or MS Outlook client which a click!. Simply click on the phone number and Zulu will initiate an outbound call via the softphone client or your desk phone, whichever is with you at the time. Great for mobile users who come and go from their workstation.

Click-to-Call also recognizes extensions and phone number prefixes, so you never have to worry about having to modify the phone number or extension you wish to click to dial.

Call Pop

Ideal for CRM and Help Desk Integration, Call Pop will automatically open your desktop web browser on an inbound call with all the information of the caller. This feature helps users expedite phone calls and provide the caller with the best customer service experience.

* For additional CRM integration check out our CRM Link Module

Presence

Improve communication between staff members by allowing them to see each other’s presence via the Zulu Softphone. This feature can save your employees time by reaching out to members who they know are available to take their request.

Users can set their presence using a variety of pre-set statuses or create their own. And because Presence is server side, a user’s presence will be updated across all communication endpoints automatically too.

Zulu Softphone

At the Center of the Zulu is the all new softphone enabling users to take their office with them and never miss a call.

  • Make and receive phone calls using Desktop
  • Send and receive FAX*
  • Control Presence status which will update your status on all your devices
  • Flexible Calling Options- generate a phone call from either the client on your desktop or your desk phone. Great for mobile users who come and go from their workstation.

Faxing requires the Fax Pro Module

Chat

The Zulu UC Softphone features integrated Chat functionality so that staff members can communicate with each other more effectively. Features like 1-to-1 messaging, group chat, file transfer and auto-archiving will improve employee collaboration and improve business results. Finally, one tool to do it all!

*Compatibility
Operating System: Zulu UC is compatible with Windows, Mac and Linux operating Systems. Browsers: Click-to-call and Screen POP work with Firefox and Chrome (Safari coming soon).

Categories
Gateways Products

Vega VoIP digital gateways

The Most Resilient VoIP Digital Gateways in Their Class

Vega VoIP digital gateways are small appliances that seamlessly connect your legacy telephony infrastructure, made up of PRI (T1, E1) or BRI lines, to IP networks. They are great for businesses with legacy phone equipment (such as a TDM PBX) who want to connect to SIP trunking services without having to spend money altering their current network infrastructure. They are also great for businesses that are already VoIP enabled at the core (with an IP-PBX) that need PSTN connectivity and require a SIP-to-TDM converter. Simply place the Vega VoIP Digital Gateway at the edge of your network, plug in your existing internet cable for VoIP connectivity and E1,T1 or BRI cables from your phone system and let the Vega VoIP Digital Gateway automatically handle the SIP signalling and voice media conversion for seamless voice and T.38 Fax integration.

Advanced Web GUI
Features an intuitive Quick Wizard which does all the hard work for you for new deployments. Flexible dialplan to allow you to make your own routes, including automatic failure detection with failover routing.

Diagnostic Tools
Web GUI based PCAP tracing tool to capture full signaling and media, eliminating the need to connect equipment for line tracing, fully compatible with wireshark.

Low and High Density Models
The Vega 100G and Vega 200G are our low density models with a maximum capacity for 30 and 60 SIP-TDM simultaneous calls. The Vega 400G is our high density model and the most flexible field upgradable unit for a maximum capacity of 120 simultaneous SIP-TDM calls.

E1/T1 & BRI Interface
Each E1/T1 interface (for Vega 100G, 200G, 400G) and BRI interface (Vega 50 BRI) can be independently configured as network side or terminal side. The Vega gateway can therefore be connected to a PBX or the PSTN.

Built-in Local Survivability
In the event of a WAN failure, IP phones behind the Vega gateway can continue to call each other, be routed to a backup switch or connected directly to the PSTN.

Vega VoIP Digital Gateway Models


Vega VoIP Digital Gateways are one of the most reliable fault tolerant SIP-to-TDM media Gateways on the market, sized for your business needs. All Sangoma hardware carries a one year warranty with options to extend.

Vega 50 BRI

Sangoma’s Vega 50 BRI VoIP Digital Gateways are a 2-4-8 port BRI appliance for up to 16 simultaneous BRI calls

 

  • Web GUI for configuration and troubleshooting
  • Featuring Quick Wizard for rapid d
    eployment
  • Onboard DSP for media translation
  • Interoperable with most legacy and VoIP carriers worldwide
  • Advanced flexible call routing with automatic failover and bypass routing
  • Built in Local Suitability in the case of WAN failure

Vega 100G

Sangoma’s Vega 100G VoIP Digital Gateways are a single port T1/E1/PRI appliance supporting up to 30 simultaneous calls.

 

  • Web GUI for configuration and troubleshooting
  • Featuring Quick Wizard for rapid deployment
  • Onboard DSP for media translation
  • Interoperable with most legacy and VoIP carriers worldwide
  • Advanced flexible call routing with automatic failover and bypass routing
  • Built in Local Suitability in the case of WAN failure

Vega 200G

Sangoma’s Vega 200G VoIP Digital Gateways are a dual port T1/E1/PRI appliance supporting up to 60 simultaneous calls.

 

  • Web GUI for configuration and troubleshooting
  • Featuring Quick Wizard for rapid deployment
  • Onboard DSP for media translation
  • Interoperable with most legacy and VoIP carriers worldwide
  • Advanced flexible call routing with automatic failover and bypass routing
  • Built in Local Suitability in the case of WAN failure

Vega 400G

Sangoma’s Vega 400G VoIP Digital Gateways are a quad port T1/E1/PRI supporting up to 120 simultaneous calls.

 

  • Web GUI for configuration and troubleshooting
  • Field upgradable licensing
  • Dedicated bypass ports for High availability
  • Support for Private Wire or Point-to-Point applications
  • Onboard DSP for media translation
  • Interoperable with most legacy and VoIP carriers worldwide
  • Advanced flexible call routing with automatic failover and bypass routing

For me details see Here 

Categories
Peripherals

2N IP Door Intercoms comparison chart

2N offer a range of stylish solutions for door communication. The 2N® Helios IP door and security intercoms will ensure comfort for you and your visitors and with a range of different models and feature enhancing accessories there will be an option to suit your needs.

Due to the complexity and multiple configurations possible please call or email for pricing and options.

2N® Helios IP Uni 2N® Helios IP Vario 2N® Helios IP Verso 2N® Helios IP Force 2N® Helios IP Safety 2N® Helios IP Base
Uni Vario Verso Force Safety Base
Integrated camera No Optional Optional (HD) Optional

(Standard or HD)

No yes
Buttons 1 or 2 up to 54 up to 146 1, 2 or 4 1 or 2 1 or 2
Keypad No Optional Optional Optional No No
Internal RFID card reader No Optional Optional Optional No Optional Card reader sold separately
NFC support No No Optional Optional No No NFC supported card reader and licence required
Display No Optional Optional No No No
Pictograms for visual signalling Optional No yes Optional No yes
Integrated electric switch yes yes yes yes yes yes
10W loud speaker No No No Optional Optional No
PoE yes yes yes yes yes yes
Tamper Switch yes No Optional Optional Optional yes Independent circuit control

Tamper switch sold separately

IP Rating IP54 IP53 with roof IP54 IP65/IP69K IP69K IP65 IP65 ~ on 1W speaker models

IP69 ~ on 10W speaker models

IK Rating IK10 IK07 IK08 IK10 IK10 IK07
Phone book entries 2 2000 2000 2000 2000 2000
Security Relay support yes yes yes yes yes yes Security relay sold separately
2N® Helios IP Eye & 2N® Mobile Video Support No yes yes yes No yes Only models equipped with camera
Categories
Asterisk Support Blog Design FreePBX Knowledge Base Software

G.729 Goes Royalty Free

G.729 – IMPORTANT INFORMATION

As of January 1, 2017 the patent terms of most Licensed Patents under the G.729 Consortium have expired.

With regard to the unexpired Licensed Copyrights and Licensed Patents of the G.729 Consortium Patent License Agreement, the Licensors of the G.729 Consortium, namely Orange SA, Nippon Telegraph and Telephone Corporation and Université de Sherbrooke (“Licensors”) have agreed to license the same under the existing terms on a royalty-free basis starting January 1, 2017.

For current Licensees of the G.729 Consortium Patent License Agreement, no reports and no payments will be due for Licensed Products Sold or otherwise distributed as of January 1, 2017.

For other companies selling G.729 compliant products and that are not current Licensees of the G.729 Consortium, there is no need to execute a G.729 Consortium Patent License Agreement since Licensors have agreed to license the unexpired Licensed Copyrights and Licensed Patents of the G.729 Consortium Patent License Agreement under the existing terms on a royalty-free basis starting January 1, 2017.

As soon as we hear how this is going to affect Digium Asterisk we will update here.

 

Categories
Knowledge Base Sangoma

Building FreePBX CallCenters

Leo D’Alessandro, Product Marketing Manager at Sangoma, and Frederic Dickey, VP of Product Management at Sangoma, will in this webinar explain how to build an efficient contact center cost-effectively with Sangoma’s FreePBX / PBXact UC.

In this webinar, you’ll learn how the many ways FreePBX / PBXact UC can solve your contact center requirements:

• How calls are best routed using call queues
• Maximizing Agent Productivity and Customer Satisfaction with automated Queue Callbacks
• Integration with desktop and CRM
• Monitoring live call metrics
• Reporting tools to analyze overall performance

WEBINAR: Building Your Contact Center with FreePBX / PBXact UC from Sangoma on Vimeo.

Categories
IPPBXs Sangoma

The FreePBX Appliance

Introducing the FreePBX appliance! The FreePBX appliance is a purpose-built, high-performance PBX solution. Designed and rigorously tested for optimal performance, this is the only officially supported hardware solution for FreePBX. The appliance comes preloaded with the FreePBX Distro and includes a one-year warranty!

appliances-header

Featuring the FreePBX Distro, this appliance is an ideal fit for businesses looking to get more from a PBX. With millions of deployments throughout the world, FreePBX is relied upon daily by everyone from enterprises to startups. Leveraging the power of FreePBX has enabled businesses to grow while keeping communication expenses minimal. The FreePBX Distro has made deploying, configuring and using a PBX system easier than ever! With an easy-to-use GUI (Graphical User Interface), getting started is a breeze!

Current Models and System capacity:

The full datasheet can be downloaded from here

Categories
IPPBXs Software

FreePBX

With over 1 MILLION production systems worldwide and 20,000 new systems installed monthly, the FreePBX community continues to out-perform the industry’s commercial efforts. The FreePBX EcoSystem has developed over the past decade to be the most widely deployed open source PBX platform in use across the world. The openness of the project allows users, resellers, enthusiasts and Partners to utilize the FreePBX EcoSystem to build robust communications solutions that are powerful but at the same time easy to implement and support. Sangoma is proud to be the sponsor of FreePBX project. If you are new to FreePBX you can get started quickly by downloading and installing the FreePBX Distro. The FreePBX Distro is an all in one platform that installs everything you need to build a phone system. Once You have a basic PBX in place you can add commercial modules to add advanced features to an already feature rich base install of FreePBX.

 

As an open source GPL, web-based PBX solution, FreePBX is easy to customize and adapt to your changing needs. FreePBX can run in the cloud or on-site, and is currently being used to manage communications of all sizes and types of environments from small one person SOHO (Small Home, Small Office) businesses, to multi-location corporations and call centers. The FreePBX ecosystem provides you with the freedom and flexibility to custom design business communications around your needs.

FreePBX Commercial Modules are add-ons that enhance the already feature rich base install of FreePBX! These modules are not Open Source GPL and are only designed to work with CentOS or RHEL systems. The FreePBX Distro is already preconfigured to work with these modules. For custom installations please see: Install Commercial Modules on CentOS and RHEL based systems

The FreePBX appliance is a purpose-built, high-performance PBX solution. Designed and rigorously tested for optimal performance, this is the only officially supported hardware solution for FreePBX. The appliance comes preloaded with the FreePBX Distro and includes a one-year warranty!

Featuring the FreePBX Distro, this appliance is an ideal fit for businesses looking to get more from a PBX. With millions of deployments throughout the world, FreePBX is relied upon daily by everyone from enterprises to startups. Leveraging the powappliances-headerer of FreePBX has enabled businesses to grow while keeping communication expenses minimal. The FreePBX Distro has made deploying, configuring and using a PBX system easier than ever! With an easy-to-use GUI (Graphical User Interface), getting started is a breeze!

Sangoma IP Phones Designed Exclusively for FreePBX are Designed to work with FreePBX, Sangoma IP phones are so smart you can quickly and easily use them right out of the box. Each phone in the series features industry standard Power over Ethernet, so no power cable or outlets required. They have full duplex speakerphones, dual Ethernet Ports, multi-way conference calling, high definition voice quality, and they’re Virtual Private Network (VPN) capable.

Full Integration with FreePBX, FreePBX phone apps are available right on the phone, straight out of the box with no requirement for additional licenses. Users can control complicated features directly from their phones. There’s no need to remember feature codes. User applications include: Call Parking, Follow Me, Do Not Disturb, Conference Rooms, Call Forwarding, Time Conditions, Presence, Queues, Transfer to Voice Mail, Visual Voice Mail, and Log in/out.

Why is Sangoma Zero Touch Better? VoIP telephones can be complex to install, and manually configuring many different parameters and hundreds of extensions can take hours. When you buy and install your Sangoma IP phones, the redirection server automatically points the phone to the Sangoma FreePBX for configuration. Other vendors have redirection servers, but they have to be programmed with the details of the IP PBX. Only Sangoma can provide Zero Touch provisioning with FreePBX.

EndPoint Manager Included When using a Sangoma phone, EndPoint Manager software inside FreePBX is automatically enabled. This lets your users control global settings, program their phone keys, map extensions, upload images, download new firmware, and much more.

 

 

Categories
Applications FreePBX Products

Zulu UC by Sangoma

Zulu UC is a unified communications desktop program that interfaces with FreePBX and PBXact. It provides call notifications, SMS, faxing capabilities and much more! Supported applications include Microsoft Outlook, Mozilla Firefox and Google Chrome.

User connections are available in 20-seat packages, so get yours today by visiting the Store tab in your FreePBX Portal!

Browser Plug-ins

Zulu UC is currently supported for Mozilla Firefox and Google Chrome on Windows machines. Make sure to install the Zulu Firefox Plugin or the Zulu Chrome Plugin before you start using Zulu UC in your browser. Support for Mac OSX is coming soon.

DataSheet can be downloaded here

Categories
Handsets Support

Lifetime Warranty now provided by Yealink

From the 1st September 2015 Yealink units purchased from us as an official Yealink (UK) reseller, will carry a Lifetime Warranty.

This Life Time Warranty will commence from the date of purchase; until 12 months after the official end of life date of that product.

This Lifetime Warranty excludes the following products:

– T18P, T20P, T20PN, T22P, T22PN, T26P, T26PN, T28P, T28PN, T32G, T32GN, T38G, T38GN, EXP38, EXP39, YHS32 and all VP series units.

– All Spare Parts including but not limited to : Network Cable (CAT5), Base Stand, Handset, Handset Curly Cord, Power Supply Unit (PSU)

The products listed above will be covered by the current 12 months from date of purchase or 24 months from date of manufacture, whichever is the longer.

Any extended warranty purchased prior to 1st September 2015 will continue to be honoured until the end of the purchased warranty period.

This warranty covers manufacturing faults and component defects.  It does not cover wear and tear, physical damage, or problems associated with the network or platform it is connected to.

Please contact the distributor or ITSP the unit was purchased from for further details.

In the Event of a Failure

In the unlikely event that you have a faulty unit, you should contact us first.

We may require some additional information or additional testing and procedures to be carried out to establish the unit is faulty and one which they have supplied.

If the unit is deemed to be faulty we will request the unit is returned to us at your cost and subject to further tests, confirming the unit is faulty and that the warranty seal hasn’t been broken, a replacement unit will be supplied at no cost.

If the model returned under the Lifetime Warranty is no longer available we will supply an equivalent or better model.

This warranty is in addition to any statutory rights.