From the 1st September 2015 Yealink units purchased from us as an official Yealink (UK) reseller, will carry a Lifetime Warranty.
This Life Time Warranty will commence from the date of purchase; until 12 months after the official end of life date of that product.
This Lifetime Warranty excludes the following products:
– T18P, T20P, T20PN, T22P, T22PN, T26P, T26PN, T28P, T28PN, T32G, T32GN, T38G, T38GN, EXP38, EXP39, YHS32 and all VP series units.
– All Spare Parts including but not limited to : Network Cable (CAT5), Base Stand, Handset, Handset Curly Cord, Power Supply Unit (PSU)
The products listed above will be covered by the current 12 months from date of purchase or 24 months from date of manufacture, whichever is the longer.
Any extended warranty purchased prior to 1st September 2015 will continue to be honoured until the end of the purchased warranty period.
This warranty covers manufacturing faults and component defects. It does not cover wear and tear, physical damage, or problems associated with the network or platform it is connected to.
Please contact the distributor or ITSP the unit was purchased from for further details.
In the Event of a Failure
In the unlikely event that you have a faulty unit, you should contact us first.
We may require some additional information or additional testing and procedures to be carried out to establish the unit is faulty and one which they have supplied.
If the unit is deemed to be faulty we will request the unit is returned to us at your cost and subject to further tests, confirming the unit is faulty and that the warranty seal hasn’t been broken, a replacement unit will be supplied at no cost.
If the model returned under the Lifetime Warranty is no longer available we will supply an equivalent or better model.
This warranty is in addition to any statutory rights.
The SIP2SIM service is a very simple concept which provides you with control of your mobile communications. It is ideal for an office of any size and even for more technical home users.
The service consists of a SIM card, which you put in a mobile phone and it makes that phone appear as if it is a SIP extension (e.g. SIP phone) on a phone system of your choice.
An extension on your office phone system
The basic service allows you to specify, on our control pages, the server name, login and password for a SIP server. This could be your office phone system whether an asterisk box, or a FireBrick or whatever. As long as it handles normal UDP SIP with G.711 a-law audio then we will register as a phone and allow calls both ways.
This means your phone can simply be an office extension, like any other.
Call office extensions using short extension numbers from your mobile phone.
Office policies on callable numbers, such as premium rate, enforced like any other extension.
Office voicemail system working, just like any other extension.
Office call logging, just like any other extension.
Office call recording, just like any other extension.
Use in hunt groups, just like any other extension.
Even use features like call steal to transfer calls if you want, or in-band DTMF to control call transfer and related features.
Manage costs
The costs are very simple for using the SIM in the UK on O2. Higher costs apply for roaming SIMs, even roaming to other UK networks.
£5+VAT to purchase the SIM card.
£2+VAT pcm once activated (activates on first use).
2p+VAT per minute for calls either way.
2p+VAT per text either way.
2p+VAT per MB for data usage either way.
No minimum term – just monthly rolling contract.
Calls are charged per second, and data per kilobyte. Charges apply to the SIP2SIM service separately from any charges you may have for text or voice calls using your VoIP/SMS provider.
In some cases a SIM will be set up with a free trial which allows some usage without assigning to an account or setting up an account. For these trial SIMs, once assigned to an account an activation fee of 1p+VAT is charged and usage charges commence as normal.
Telephone numbers
Just like a SIP handset, the service does not come with any sort of telephone number.
You can, if you wish, have the phone register on a VoIP provider’s service. This would mean you get calls to a number operated by the VoIP provider, and can make calls from that number, just like any other SIP phone. If registered with your own telephone system, it would have internal extension numbering, and even direct dial in numbering as you have chosen to configure on your phone system.
There is no question of porting numbers to or from the service, it has no numbers.
We can, of course, provide telephone numbers as part of our VoIP service if you wish, and we can even pre-configure these to connect with your SIM as part of the order process.
International roaming
The SIMs are available with world wide roaming. Costs are higher when roaming, obviously. The following are charges for use within EU. See full roaming price list for more details.
£5+VAT to purchase the SIM card.
£2+VAT pcm once activated (activates on first use).
10p+VAT per minute for calls either way.
5p+VAT per text either way.
10p+VAT per MB for data usage either way.
No minimum term – just monthly rolling contract.
In the UK and rest of EU, calls are charged per second, and data per kilobyte. Charges apply to the SIP2SIM service separately from any charges you may have for text or voice calls using your VoIP/SMS provider.
UK roaming for the best coverage of the UK
The SIMs can even roam in the UK. This means the SIM can change its identity automatically – being an O2 SIM when O2 is available (at the lowest costs), but switching to a foreign identity (Dutch Vodafone) to roam on to other UK networks. Whist costs are then higher this means you stay in touch even when there is no O2 signal.
When the SIM is using the O2 profile and on O2 in the UK, the UK prices apply. When using the EU profile on any UK network (including O2) or elsewhere in the EU, the EU roaming prices (as above) apply. If on EU profile on O2, it will normally switch back to O2 profile automatically within a few minutes. Currently the SIM will not roam to Three in the UK.
Text
Texts are operated separately. Our text interface using HTTP can send texts to the phone, and texts from the phone can be posted to an HTTP gateway of your choice. If you have an A&A VoIP telephone number then texts can be associated with that number directly (not all of our numbers ranges can handle inbound texts).
Mobile Data
Data currently allows simple NAT, unfiltered, Internet access. We hope to offer data via A&A in the future.
Third Party SIP services
The service involves entering SIP registration details in to our control pages. Where these are the details of your own SIP server such as an office phone system, you can make the decision as to whether or not you trust us with those SIP details in order to provide the SIP2SIM service. We will, of course, use all reasonable skill and care to ensure the details remain confidential and are not disclosed.
We have, however, designed the service so that it can work with a wide variety of third party SIP services, not just in the UK but in various countries. There are a lot of unusual systems out there and we continue to work to ensure that such services operate with SIP2SIM. However, using third party SIP details may well be in breach of your terms with the third party SIP provider as it means giving us your SIP details. It is up to you to check the terms and we would not suggest anyone breaks a contract they have. You may find that the provider is happy to trust us, especially if they do any other work with us, so it is worth asking. We are also happy to discuss contracts with other providers for the SIP2SIM service and we may be able to provide them with branded SIMs to sell to their customers.
Unfortunately we cannot guarantee that the service will always work with all other providers, and whilst we aim to resolve any technical issues (with reference to the standards), if a provider simply will not deal with our service and blocks us there is little we can do.
The Sip2Sim service is provided by Andrews and Arnold Ltd and can be purchased direct from them or via ourselves where we will assist with setting up the service for you.
The Algo 8128 SIP Strobe light is the ideal solution for visual ringing in such areas as noisy factories, cafeterias, and public areas.
Or alternatively it can also be used as a silent visual alert where loud ringing may be disruptive in areas such as hospitals, theatres and, churches etc.
Other applications include emergency and security notification where the press of a single phone key can be used to activate one or many strobe lights. And it can also be integrated within a Call Centre system to provide visual notification when queues and waiting times are exceeding there maximum thresholds
Algo 8128 SIP Strobe Light Key Features
360° Visibility
Flash patterns are visible in every direction or may be chosen specifically for ceiling and wall mount applications.
PoE SIP Endpoint with Web Interface
Integrates easily into a VoIP Unified Communications environment, hosted or premise PBX.
Auto-Multicast
Trigger one – trigger many. Multiple strobes may be operated simultaneously and synchronously using just one SIP extension.
Colourful Options
Available blue, red, and amber caps to distinguish events in the workplace.
LEDs for High Intensity and Long Life
The 8 brilliant LEDs splash 198 candela light in all directions with greater efficiency than xenon strobes.
Gradwell has moved to a new carrier for outgoing phone services, giving us the opportunity to offer a simpler and clearer pricing structure for our call charges.
In summary, the current standard rate charges remain the same as before; however, new levels of detail have now been added to help give clarity regarding how call tariffs are being charged.
The table below outlines the standard rate tariffs currently in place and now includes the new ones that have been added for UK calls.
Gradwell’s Standard UK Call Charges (pence per minute):
Premium Mobile 07520, 07744, 07755, 078222, 074416, 07777, 078228
20.00
20.00
20.0
Bundled minutes.
PPM
Number of Minutes
Price
1p
500
£5.00
0.8p
1,000
£8.00
0.6p
2,500
£15.00
0.5p
5,000
£25.00
0.4p
10,000
£40.00
0.35p
25,000
£87.50
0.3p
50,000
£150.00
0.25p
100,000
£250.00
UK Landline Minutes
Number of Minutes
Price
250
£20.00
500
£30.00
1,000
£55.00
2,000
£100.00
4,000
£160.00
10,000
£350.00
20,000
£600.50
40,000
£1,200.00
60,000
£1,500.00
80,000
£2,000.00
100,000
£2,500.00
Mobile Minute Bundles
*Peak: 8am-6pm UK London time.
**Calls to numbers in these ranges start at the specified prices. Charges to some numbers will vary. To find the exact cost of any number we encourage you to use the telephone lookup tool as featured on the Gradwell call charges webpage.
Key Information Regarding Call Charges:
• Calls between your VoIP-enabled offices are free • Call to anyone else on Gradwell VoIP are free • 0845 numbers have a 3p per call charge in addition to the pence per minute rate • 0871 numbers for Services Fixed Fee FF15, FF28 and FF29 are charged at a flat 12p per call only • Calls are billed by the second, with a minimum call charge of 1.5 pence on all calls except Freephone calls • Inbound calls to 0800 numbers cost 3 pence per minute • Calls that are diverted to landlines are charged at standard rates
Charges for Directory Enquiry services will vary dependent on the route used and may be subject to a per call charge and / or a pence per minute rate. There are a large number of Directory Enquiry routes from which to choose, each with specific charges that can be viewed using the telephone lookup tool. Listed below are the most popular route charges per minute:
Route
Peak
Off-peak
Weekend
Per Call Charge
118118
5p
5p
£6.50
5p (£3.85 weekend)
118226
£1.00
£1.00
£1.00
55p
118365
£1.50
£1.50
£1.50
45p
118212
£5.50
£5.50
£5.50
£3.20
118500
£6.50
£6.50
£6.50
£1.05
International Call Charges:
International call charges to the 34 headline countries have been simplified, not only are the landline calls currently set at the low cost of 1.5 pence per minute, but the mobile charges to these countries have now been set at a flat 11 pence per minute. The qualifying 34 headline countries are listed below:
Argentina
China
Hungary
Malaysia
South Korea
Australia
Czech Republic
India
Netherlands
Spain
Austria
Denmark
Ireland
New Zealand
Sweden
Belgium
France
Israel
Norway
Switzerland
Brazil
Germany
Italy
Poland
Taiwan
Canada
Greece
Japan
Portugal
United States
Chile
Hong Kong
Luxembourg
Singapore
Please note that Estonia and Finland are no longer part of the headline country group and Brazil and India have been added.
In addition to the headline countries listed above, Call charging rates to other International destinations have been simplified and now offer lower cost calls for both landline and mobile:
The Eartec Office Pro range of premium quality headsets using innovative acoustic technology to deliver speech clarity and an excellent audio experience. Coupled with our sleek design that focuses on comfort and durability, the Eartec Office Pro headset offers a new level of experience to call center professionals.
Eartec 710D £60 +vat
Revolutionary Sound
Taking engineering and product design to new levels, this Danish designed acoustic equalizer structure, maximises the benefits of HD speakers to create a headset that excels in its class for clarity and performance.
Technology
Providing every headset user the ultimate experience with innovative technology, our goal is to create headsets that not only offer hearing protection but excel in comfort when worn all day.
Clear Communication:
Wiring is the most important component within the headset. Without this communication would not be possible. All Eartec Office Pro headsets are supplied with shielded wiring to dissipate unwanted signal interference for clearer conversation. With the Pro models, the use of Tin plated copper wire and Kevlar wiring ensures greater tension and flexibility – ideal for intensive call centre usage.
All-day Comfort and Styling:
The T-Bar is a simple but vital part of the headset. A single piece T-Bar, padded for comfort and hard set on the outer offers rigidity to prevent slippage when worn.
The twin-injection moulded design of the T-Bar means there are no components to pull apart or clip together – minimising damage caused by wear and tear, and offers
Technical Specifications:
Connection: QD Cable. Strong and durable wiring to withstand daily bending. Ear Cushion: Premium Leatherette with buffer pad Microphone: Cardioid directional, Noise Cancelling microphone Noise-Cancellation: Two tier noise -cancelling system with ambient noise filter Speaker:A neodymium magnet system for accurate sound reproduction and balanced audio Acoustic Shock Protection: Meets international standards for ASP Acoustic Shock Protection 2: Sound Pressure balancing technology EMI Shield: Comprehensive triple shield design Wearing Style: Binaural Audio Characteristics: High Definition, Ultra Clear Speaker sensitivity: 85-90db Speaker characteristics: Optimises accuracy in speech recognition Warranty: 2 years Certification and Standards: CE FCC RoHS
The Eartec Office Pro range of premium quality headsets using innovative acoustic technology to deliver speech clarity and an excellent audio experience. Coupled with our sleek design that focuses on comfort and durability, the Eartec Office Pro headset offers a new leve of experience to call center professionals.
Eartec 710 £55 +Vat
Revolutionary Sound
Taking engineering and product design to new levels, this Danish designed acoustic equalizer structure, maximises the benefits of HD speakers to create a headset that excels in its class for clarity and performance.
Technology
Providing every headset user the ultimate experience with innovative technology, our goal is to create headsets that not only offer hearing protection but excel in comfort when worn all day.
Clear Communication:
Wiring is the most important component within the headset. Without this communication would not be possible. All Eartec Office Pro headsets are supplied with shielded wiring to dissipate unwanted signal interference for clearer conversation. With the Pro models, the use of Tin plated copper wire and Kevlar wiring ensures greater tension and flexibility – ideal for intensive call centre usage.
All-day Comfort and Styling:
The T-Bar is a simple but vital part of the headset. A single piece T-Bar, padded for comfort and hard set on the outer offers rigidity to prevent slippage when worn.
The twin-injection moulded design of the T-Bar means there are no components to pull apart or clip together – minimising damage caused by wear and tear, and offers
Technical Specifications:
Connection: QD Cable. Strong and durable wiring to withstand daily bending. Ear Cushion: Premium Leatherette with buffer pad Microphone: Cardioid directional, Noise Cancelling microphone Noise-Cancellation: Two tier noise -cancelling system with ambient noise filter Speaker:A neodymium magnet system for accurate sound reproduction and balanced audio Acoustic Shock Protection: Meets international standards for ASP Acoustic Shock Protection 2: Sound Pressure balancing technology EMI Shield: Comprehensive triple shield design Wearing Style: Monaural Audio Characteristics: High Definition, Ultra Clear Speaker sensitivity: 85-90db Speaker characteristics: Optimises accuracy in speech recognition Warranty: 2 years Certification and Standards: CE FCC RoHS
QueueMetrics, The Advanced Call Center Software Solution Suite. Measure your targets, conversion rates and agent activities. Create accurate reports and statistics. Set security and privacy on individual queues. Support virtual and multi-tenant production environments.
But above all Improve your business.
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QueueMetrics Features:
Live administrator and supervisor call center status panel.
Area code breakdowns inclusive of calling and waiting time.
Agent billable and payable time with total sales, contacts and conversion statistics.
Live agent page with queue statistics and agent controls.
Total unanswered calls with disconnection time and position.
Complete call distribution statistic, including sales and contacts, by week, day or hour.
Administrator message broadcasting and SMS functionality.
Full agent availability with session and pauses details and history.
Inbound ACD call attempts with metrics available by operator, terminal and queue.
Detailed call information including the Asterisk Call ID and recorded call.
Total of answered calls including call length and waiting time metrics.
Inclusive SLA of answered and unanswered calls and disconnection causes.
Extensive Quality Assessment module.
Send automated nightly PDF/XLS exports by e-mail.
Hundreds of metrics computed.
Operations Managers can:
See accurate reports of all call center activities.
Run reports by single and by user-created queue groups.
Measure agents activities, business targets and conversion rates.
Fully configure security and privacy, queue-by-queue.
Team Leaders can:
Create real time call and agent reporting.
See agent status and realtime activities.
Remotely listen to live calls as they are handled.
Watch agent screens through a VNC client.
Agents can:
See the calls they’re handling and integrate with external CRM.
Pass data gathered from IVR menus or CallerID.
Set call status codes for all inbound and outbound traffic.
Logon, logoff, go on pause and set pause reason codes.
IT Managers can:
Support single-server or Asterisk® clusters.
Support database and flat-file storage.
Tune Asterisk® interaction to minimize the load on the Asterisk® server.
Avoid patching or changing an existing Asterisk® installation.
To download a product feature sheet click here or call us for a quote.
The RTX8630 is complete cordless telephony solution offering a great scalability. The system is expandable and can grow with the business; from 1 to 40 bases and up to 200 users. The RXT8630 offers seamless call handover and repeater support. There is a choice of two different RTX DECT handsets, both with a high quality colour screen and wideband audio.
System features
Up to 200 users (200 handsets registered)
Scalable from 1 to 40 bases, with seamless handover
Allows up to 10 x simultaneous calls per base station (Expandable up to 400 calls per system)
Power over Ethernet (PoE): IEEE 802.3af Class 2
Range: upto 50m indoor and 300m outdoor per base
Repeaters supported
Bases are wall mountable using optional mounting kit (RTX8630Mount)
Choice of two handsets: RTX8430 and RTX8630
RTX8630 IP DECT Multicell solution
RTX8430 Entry level handset
1.44″ TFT display
Local phone book with 50 entries (1 number/name)
Headset connector (3.5mm)
Battery life: Up to 8 hours talk time and up to 75 hours standby
RTX8630
2″ TFT display
Local phone book with 100 entries (200 central entries)
Vibrate mode
Headset connector (3.5mm)
Battery life: Up to 18 hours talk time and up to 200 hours standby
Not only was Digium the first vendor of telephony interface cards built specifically for Asterisk, but it has always been the market leader, with over 50% of the world’s board business.
Analogue Cards
Digium analogue telephony cards are high-performance, highly reliable and cost-effective interfaces for POTS lines to your Asterisk solution. Multiple applications can be created to satisfy the business needs of any organization when using Digium analogue cards in concert with Asterisk software, the Linux® operating system and standard PC/server platforms.
Digital Cards
Digium’s super-reliable digital line cards connect Asterisk-based communication systems to T1, E1, J1 and ISDN-BRI interfaces.
Hybrid Cards
The Digium Hx8 Series are high-performance, cost-effective hybrid analogue and BRI telephony interface cards providing the capability to seamlessly integrate mixed-mode environments in a single device. Use the telephony card selector to identify the card that fits your requirements.
RoHS compliant
Manufactured in an ISO 9001:2001 certified facility in the United States
Maintain an MTBF greater than one (1) million hours
5-year hardware warranty
For configuration and pricing please email or call us. We always want to speak to customers buying cards to make sure that it will be compatible with their server hardware.
Use the Internet to make calls – it’s simple, cost effective, and perfect for small businesses and call centres.
Voice over Internet telephony reduces telephony bills; connects mobile, remote and office workers; and gives a consolidated impression of your business – same number no matter where employees are located.
From 2 to 10 people wanting to stay in touch, Our feature-rich packages can offer a local or International number from which to operate – or you can bring your old number with you (number porting). There are also a wide range of add-ons that offer inclusive minutes. We can go through setting it up for you or you can do it yourself. To signup follow this link or call us on 01225580025
Multi User VoIP £8.00 per month
4000 UK landline minutes £ 20.00 per month Lower amounts available
4000 UK & International landline minutes £25.00 per month
500 UK mobile minutes £30.00 per month
*Prices exclude VAT.
Key features
An online customer control panel allows you to manage your own account, and you can expand the system when ever you need to. All you need to get started is broadband, a router, and an adapter or a VoIP phone.
Make immediate savings: Free internal calls. Competitively priced calls and inclusive landline and mobile minutes package add-ons.
Quick and easy to set up: No difficult installations.
Excellent call quality: With no compromising on functionality.
Never be out of touch: Call forwarding available.
Keep your old number: Seamless transition with ‘number porting’.
Global presence: International numbers available.
Stay in control: Online customer administration, call logs and invoicing.
Voicemail and voicemail notification
Call forwarding to any number including mobiles
Online contacts directory, call logs and invoicing
Customised CLI (caller line identity)
Time of day routing
Features
Set up £4.99
Monthly £8.00
Included phone number UK and International*
Concurrent calls per number 2
Internal extensions 10
Call packages FREE VoIP-to-VoIP
999 Emergency Services access YES
Minimum contract length 12 months
Voicemail YES
Voicemail notification SMS or Email
Call forwarding YES
Codecs supported G729a, G711u, G711a
Online call logs and invoicing YES
Online contact directory YES
Customised CLI (caller line ID) YES
Time of day routing YES
Audio call conferencing YES
IVR/Auto-attendant YES
Music on hold YES
Hunt call groups YES
4000 UK landline minutes add-on £20.00 per month
4000 UK & Int. min. add-on £25.00 per month
500 UK Mobile minutes add-on £30.00 per month
Additional Number^^ £3.00 per month
Personal Number** £10 setup, £10 per month
* Surcharges apply for International numbering.
^ Subject to fair use check at 4000 minutes per month.
^^ Can only point at a Gradwell VoIP number on the same account, they can act as a mainline phone number however they must take an existing route. Please note that they cannot be used to increase concurrent calls.
** Can only point directly at an extension number. You cannot direct these numbers towards hunt groups, call queues or any other type of functionality. Does not provide an additional line.
All phone services (inc Unlimited packages) are subject to Terms and Conditions and standard call charges. All prices exclude VAT. Range of hardware and accessories available.
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Privacy & Cookies Policy
Privacy Overview
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Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
QueueMetrics, The Advanced Call Center Software Solution Suite. Measure your targets, conversion rates and agent activities. Create accurate reports and statistics. Set security and privacy on individual queues. Support virtual and multi-tenant production environments.
