Categories
Elastix Support Knowledge Base

Setting up extensions in Elastix

Elastix Asterisk IPPXThis is a short video on the setting up of extensions on the Elastix Asterisk based IPPX.

 

Categories
Support

Scale of Rates

RATES for the Bristol and Bath & South-west Area.

Within Bath and Bristol – Inc in hourly rates

Upto 45 Miles by road – £75 for first hour

From 45 to 90 Miles – £112 for the first hour

Over 90 Miles Other area rates apply at Day rate.

Hourly rate Monday to Friday 9.00am – 5.30pm £45 Per hour or part hour Hourly rate Monday to Friday 5.30pm – 9.00am £62 Per hour or part hour

Day Rate Monday to Friday 9.00am – 5.30pm £360 Per day (This rate includes all travel expenses.)

RATES for the all other Areas Including Greater London

Day Rate Monday to Friday 9.00am – 5.30pm £460 Per day then £87 ph after 5.30pm

Day Rate Weekends 9.00am – 5.30pm £690 Per day then £130 ph after 5.30pm

(This rate includes travel expenses for sites upto 120 miles from Bath, For sites in excess of 120 additional charges will apply as well as costs for Hotel accommodation for sites over 180 miles (3 hours) from Bath.) Dependant on location half day rate is available on request. Please ask for details.

RATES for offsite configuration work, technical advice and Rmats access

Monday to Friday 9.00am – 5.30pm £45.00 first hour then £22.50 per 30 mins

Monday to Friday 5.30pm – 9.00am and W/E £62 first hour then £31.00 per 30 mins

All prices are based on a discount of 20% for payment within 14 days of attendance at site or completion of requested work. For payment terms in excess of 14 days please adjust prices to exclude 20% discount

All Prices exclude VAT. Vat will be charged at the prevailing rate at the time of purchase All prices are valid for 30 days from the date of this notice.

Categories
Elastix Support Software Releases

Elastix 2.4 Released

Elastix.org have announced the release of 2.4 stable.elastix240_en

Key changes are:

Changes in Elastix Framework:

  • The instalation of the Elastix system now its much cleaner.
  • The Migration to Privileged Scripts its completed. Now, there its no need to use commands such as /bin/touch, /bin/chmod, etc.
  • We improve readability on blackmin theme.
  • Fixed readout of FreePBX database password.
  • The internal jQuery was updated to 1.8.3 .
  • Some minor bug fixes for the Elastix Framework.
  •  
  • Changes in Elastix Addons :
  • Correction for Postgresql repo in ARM architecture.
  • Some minor bug fixes for Elastix-Addons.

Changes in Elastix Firstboot :

  • Make an update of password in manager.conf more robust in the case it falls out of sync with elastix.conf file
  • The Cancel option that used to appear in the dialog_password was removed, because if someone pressed, it no allows to continue configuring passwords. Now only appears the Cancel option after the firstboot if its necesary to change the password already seted.
  • Some minor bug fixes for Elastix-Firstboot.

Changes in Elastix Email_Admin :

  • Change of files owners for more security in the web path. Creation of new helper scripts (s
  • pamconfig,remotesmtp,mailman_conig,relayconfig).
  • Was made changes in the module email_account in order to better interaction at moment to create a new email account.
  • Some minor bug fixes for Elastix-Email_Admin.

Changes in Elastix Fax :

  • NEW MODULE Fax Queue.
  • Now errors are displayed when the fax job failed to submit and do not ignore them.
  • Remove useless code that could potentially error out the module.
  • Implementation of fax job cancelation.

Changes in Elastix PBX :

  • Add support and features to following phones: Elastix LXP200, Yealink model SIP-T38G, VP530 model, Alcatel Temporis IP800, Escene 620, Fanvil C62, Damall D3310 and Grandstream model GXV280.
  • Modified the way of displaying Reasons for Status in module weak keys.
  • In module Control Planel was made changes in function showChannel in order to fix bugs in wich the call made through a sip trunk have not been displayed in control panel.Some minor bug fixes for Elastix-PBX.

Changes in Elastix Security:

  • The instalation of this module now its much cleaner.
  • Change of files owners for more security int he path web path.
  • Some bug fixes for Elastix-Security.

Changes in Elastix System :

  • Reimplementation of GUI backup and restore operations on top of backupengine.
  • Add options to active o inactive services when reboot system in Process Status Applet.
  • Some minor bug fixes for Elastix-System.
  • Centos version was updated to 5.9
  • Kernel version was updated to 2.6.18-348.1.1
  • FreePBX version was updated to 2.8.1-16
  • Rhino version was updated to 0.99.6-0.b2
  • Asterisk version was updated to 1.8.20
  • Dadhi version was updated 2.6.1-4
  • Amongst others…

For Product details on Elastix see Here

DOWN LOAD AT  http://www.elastix.org/index.php/en/downloads/main-distro.html

Categories
Knowledge Base

VoIP – Per Call Bandwidth

These protocol header assumptions are used for the calculations:

  • 40 bytes for IP (20 bytes) / User Datagram Protocol (UDP) (8 bytes) / Real-Time Transport Protocol (RTP) (12 bytes) headers.
  • Compressed Real-Time Protocol (cRTP) reduces the IP/UDP/RTP headers to 2or 4bytes (cRTP is not available over Ethernet).
  • 6 bytes for Multilink Point-to-Point Protocol (MP) or Frame Relay Forum (FRF).12 Layer 2 (L2) header.
  • 1 byte for the end-of-frame flag on MP and Frame Relay frames.
  • 18 bytes for Ethernet L2 headers, including 4 bytes of Frame Check Sequence (FCS) or Cyclic Redundancy Check (CRC).

Note: This table only contains calculations for the default voice payload

Codec Information Bandwidth Calculations
Codec & Bit Rate (Kbps) Codec Sample Size (Bytes) Codec Sample Interval (ms) Mean Opinion Score (MOS) Voice Payload Size (Bytes) Voice Payload Size (ms) Packets Per Second (PPS) Bandwidth MP or FRF.12 (Kbps) Bandwidth w/cRTP MP or FRF.12 (Kbps) Bandwidth Ethernet (Kbps)
G.711 (64 Kbps) 80 Bytes 10 ms 4.1 160 Bytes 20 ms 50 82.8 Kbps 67.6 Kbps 87.2 Kbps
G.729 (8 Kbps) 10 Bytes 10 ms 3.92 20 Bytes 20 ms 50 26.8 Kbps 11.6 Kbps 31.2 Kbps
G.723.1 (6.3 Kbps) 24 Bytes 30 ms 3.9 24 Bytes 30 ms 33.3 18.9 Kbps 8.8 Kbps 21.9 Kbps
G.723.1 (5.3 Kbps) 20 Bytes 30 ms 3.8 20 Bytes 30 ms 33.3 17.9 Kbps 7.7 Kbps 20.8 Kbps
G.726 (32 Kbps) 20 Bytes 5 ms 3.85 80 Bytes 20 ms 50 50.8 Kbps 35.6 Kbps 55.2 Kbps
G.726 (24 Kbps) 15 Bytes 5 ms 60 Bytes 20 ms 50 42.8 Kbps 27.6 Kbps 47.2 Kbps
G.728 (16 Kbps) 10 Bytes 5 ms 3.61 60 Bytes 30 ms 33.3 28.5 Kbps 18.4 Kbps 31.5 Kbps
G722_64k(64 Kbps) 80 Bytes 10 ms 4.13 160 Bytes 20 ms 50 82.8 Kbps 67.6Kbps 87.2 Kbps
ilbc_mode_20(15.2Kbps) 38 Bytes 20 ms NA 38 Bytes 20 ms 50 34.0Kbps 18.8 Kbps 38.4Kbps
ilbc_mode_30(13.33Kbps) 50 Bytes 30 ms NA 50 Bytes 30 ms 33.3 25.867 Kbps 15.73Kbps 28.8 Kbps

Explanation of Terms

Codec Bit Rate (Kbps) Based on the codec, this is the number of bits per second that need to be transmitted to deliver a voice call. (codec bit rate = codec sample size / codec sample interval).
Codec Sample Size (Bytes) Based on the codec, this is the number of bytes captured by the Digital Signal Processor (DSP) at each codec sample interval. For example, the G.729 coder operates on sample intervals of 10 ms, corresponding to 10 bytes (80 bits) per sample at a bit rate of 8 Kbps. (codec bit rate = codec sample size / codec sample interval).
Codec Sample Interval (ms) This is the sample interval at which the codec operates. For example, the G.729 coder operates on sample intervals of 10 ms, corresponding to 10 bytes (80 bits) per sample at a bit rate of 8 Kbps. (codec bit rate = codec sample size / codec sample interval).
MOS MOS is a system of grading the voice quality of telephone connections. With MOS, a wide range of listeners judge the quality of a voice sample on a scale of one (bad) to five (excellent). The scores are averaged to provide the MOS for the codec.
Voice Payload Size (Bytes) The voice payload size represents the number of bytes (or bits) that are filled into a packet. The voice payload size must be a multiple of the codec sample size. For example, G.729 packets can use 10, 20, 30, 40, 50, or 60 bytes of voice payload size.
Voice Payload Size (ms) The voice payload size can also be represented in terms of the codec samples. For example, a G.729 voice payload size of 20 ms (two 10 ms codec samples) represents a voice payload of 20 bytes [ (20 bytes * 8) / (20 ms) = 8 Kbps ]
PPS PPS represents the number of packets that need to be transmitted every second in order to deliver the codec bit rate. For example, for a G.729 call with voice payload size per packet of 20 bytes (160 bits), 50 packets need to be transmitted every second [50 pps = (8 Kbps) / (160 bits per packet) ]

 

Bandwidth Calculation Formulas

These calculations are used:

  • Total packet size = (L2 header: MP or FRF.12 or Ethernet) + (IP/UDP/RTP header) + (voice payload size)
  • PPS = (codec bit rate) / (voice payload size)
  • Bandwidth = total packet size * PPS
Categories
Handsets

Yealink Voip Handsets

Yealink ResellerThe ergonomically designed Yealink range of advanced SIP Handsets allows user to access the full capabilities of SIP-based VoIP platforms, delivering outstanding  High Definition (HD) voice quality and advanced features, with PoE as standard that make communication much more efficient, productive and cost effective

Yealink phones are compatible with many hosted VoIP services, IP PBXs and Traditional PBXs. The list is constantly growing as there are many new small hosted and IP PBX companies springing up all the time.

YEA-engineer-small

Categories
Blog

Yealink T20P the new entry level IP phone

Yealink T20P is the entry level phone, of the Yealink VoIP desk phone range.

The Yealink T20P provides an entry level phone for the Yealink range of VoIP phones. The T20P boasts features beyond what you may expect from the lowest specification of the range. Ideal for use for the home or as a small office phone.

The T20P telephone offers power over ethernet (PoE), two SIP accounts, two line keys and a clear 2x 16 line LCD screen. A cost effective entry level enterprise IP phone with 2 lines.

Strong provisioning is in place for the Yealink range, making the models perfect for ITSP’s or large scale deployments.

Features

T20P-large

  • 2 SIP Accounts
  • 2 Line, 2×16 LCD Display
  • 2 Programmable Keys
  • 5 Hard Function Keys
  • Power over Ethernet (PoE)
  • 3 Way Conference Calls
  • Speakerphone
  • Call Hold, Waiting and Transfer.
  • Wall mountable
  • Compatible with a range of corded headsets:

 

RRP £69.99 +vat , (Contact us for volume and Special pricing)

Categories
Knowledge Base Support

24×7 Asterisk server monitoring with Nagios.

We offer an economical solution for end users and resellers to monitor their Asterisk and Linux servers.

Our platform monitors servers 24 hours a day 7 days a week. Hosted in a state of the art US based data centre with connections to major UK data centres and multiple connections to the internet.

We offer different levels of monitoring from simple uptime and email alerts to system load, disk space and channel usage with email and SMS notification. Web panel and firefox/Chrome plugin available to all levels to view system status.

The service is primarily aimed at Asterisk based IPPBX server but we can monitor other Linux based servers and Mitel systems as well. Our checks on Asterisk servers were customised by us to allow easy and secure deployment as we only require SSH access to make checks and this is secured by server keys. 

Nagios monitor screen

 

Service levels

Silver Level £10 setup – £2.50 per month £25.00 per year

  • Single Server, 4 services from list below & email alerts.
  • Ping test
  • SIP/IAX Peer availability
  • Asterisk channels
  • ISDN availability
  • Disk Space
  • System Load
  • Heartbeat Status
  • SIP/IAX2 registration status
  • Mitel SNMP Alarm status

Gold Level £10 setup per server – £5.00 per month £50.00 per year

  • Upto 2 Servers, 4 services per server, email and SMS alerts by subscription

In addition to the silver list:-

  • Asterisk Database status
  • Custom checks, (cost for design may be inured)

Additional options.

SMS alerts by arrangement, if using Gradwell Numbers and outbound we can integrate with the SMS API

Extra contact £5 setup

Extra server £10 setup £2.50 per month £25 per year

Extra service £5 setup £0.50 per month £5 per year

Partner options are available, Please contact us for details.  Pdf  download cymon 

Categories
Blog

The snow is coming – and don’t we all just love a snow day?

sledgingWell the school kids might, but for those of us with businesses to run, customers to service, and targets to achieve, the prospect of a heavy snowfall and not being able to reach the office can fill us with dread

The thought of a growing backlog of work can be stressful, but missed sales opportunities can spell disaster. In fact, in recent years, blizzard conditions have been said to cost the UK economy as much as £1.2 billion per day.

Fortunately help is at hand, with cyber-cottage.co.uk VoIP phone services, you can beat the weather by having extensions at home, routing calls to mobiles, using hunt groups and flexible voicemail (delivered to your mobile or email inbox).

You keep your normal business phone number, and what’s more, our business customers find that by switching to cyber-cottage.co.uk, they save their businesses money.

If you have any concerns at all about being cut off from your business during heavy weather, then I know that cyber-cottage.co.uk phone services will make your life easier, save you money, and prevent you from being cut off from your customers.

If any of the above could have an impact on your business then I would be very keen to discuss how we can help, and can reach me on 01225580025 for a no pressure chat about your options (whatever the weather).

For example over the cold snap in Jan 2013 we very quickly enabled a number that could be used by a large school so that parents could text in and the group of people receive the text content by email. This meant parents didnt have to call and wait to be answered or be able to send in an email. At school it meant that the message got to all the relevant people and not having someone huddled round one mobile phone and forwarding messages on.

Categories
FIrmware releases

Gigaset N300 IP, N300A IP, N510 IP PRO – Firmware update 12/2012 (version 075) released

New version of firmware released for N300 bases, Upgrade to this if on 072 firmware to fix instability issues

– Problem of instability, which occurred only very sporadically with version 72, and reset of base station after intensive usage solved

– Problem with call transfer of an external party to an external target behind Cisco Manager solved

– de telefoongids (Netherlands): online phonebook search is working again

– Security:

· Password is masked in VOIP Wizard, no longer visible in clear text

· PIN entry delayed if user repeatedly enters wrong PIN

– S68H handset: CLIP presentation is working again

– Blind Call Transfer problem solved with Telavox.se and Firmix.at

– URI dialling: Problem with added international/local area codes fixed

– Problem with consultation call and “Use Area Code Numbers for Calls via VoIP” setting fixed
Categories
FIrmware releases Knowledge Base

Yealink release V70 firmware for their T2X Sets

Yealink has announced the release of the latest Firmware V70 for its award winning IP phone SIP-T2X series.

The key feature of this new Firmware V70 is “M7”, also known as the “unified auto-provision template”. With Firmware V70, the configuration files and the deployment methods of T2X, T3X and VP530 have now been unified.

With the deployment of “M7”, end users now no longer need to maintain different templates of T2X, T3x or VP530. In other words, it lowers the learning curve and increases the business efficiency remarkably.

End users can easily convert their old templates of Yealink IP Phone T2X series and T3X series to “M7” through Yealink Configuration Conversion Tool (CCT). Firmware V70 is now available for download free of charge at www.yealink.com.

Download release notes here