Categories
Conference Phone Handsets Products

CP960 Conference Phone

The Yealink CP960 is an enterprise-grade conference phone for mid-and-large-sized meeting rooms. With the outstanding speakerphone elements, the CP960 sets new standards for sound quality and immerses conference participants in every discussion. Marrying a wide range and dead-zone-free voice pickup with Yealink’s Noise Proof technology, the CP960 is the perfect match for day-to-day business conference conversations.

The Yealink CP960 conference phone harness advanced acoustic technologies to make every audio conference experience amazingly clear and inspiring.
In combination with Yealink’s sophisticated HD voice technology, the Yealink CP960 immerses every conference participant in extraordinarily clear and balanced sound quality.
The performance-oriented phone faithfully reproduces voices for day-to-day business conferences.

● Featuring 20-foot 360-degree dead-zone-free voice pickup, the Yealink CP960 conference phone provides a full sound experience to both medium and large audio conferencing environments.

● A pair of Yealink wireless microphones utilizing Yealink’s DECT technology can increase voice pickup distance to 60 feet, allowing every meeting participant to be involved and clearly heard while optimizing mobility within the local meeting environment.

Yealink Noise Proof Technology is our noise reduction technology that frees business conversations from annoying noise to optimize conference efficiency and to minimize distractions.The Yealink Noise Proof technology includes two interrelated functions:

● During a conference, Noise Proof reduces constant background noise from sources such as typing, air conditioners, etc.;

● When a person is not speaking, Noise Proof automatically mutes the microphone(s) until the sound of a human voice is detected.

● The CP960 creates a virtual meeting room user interface — the Yealink Pentagon Meeting Room — that mimics the sense of physical conferencing that demanding professionals expect.

● Offering up to five-party conferencing, the phone allows meeting organizers to create a meeting simply by sending invitations at a single touch to selected participants. Organizers can seamlessly invite or join participants without pausing or interrupting the ongoing conversation.

● Say goodbye to “who is speaking” — the Yealink Active Speaker automatically displays the current speaker’s info on the screen.

The CP960 expertly enables the Hybrid UC Meeting with extraordinary clarity and convenience.
When using a soft phone on your PC (e.g., Skype for Business) or a mobile phone, you can route the call to the CP960 via the USB port or Bluetooth pairing to join the conference.
You can also route the call to the CP960 and then invite other parties to make a conference call.
With the CP960, boosting audio conferencing productivity has never been easier.

Price including 2 Wireless Microphones £650 + Vat

Price excluding 2 Wireless Microphones £530 + Vat

Yealink Reseller
Categories
Handsets Special Offers

Gigaset Maxwell C DECT Desk Phone

The DECT cordless desktop phone in a Maxwell housing offers great flexibility from the desk and until January 2020 we are offering this unique handset for £82.00 Plus VAt and delivery or an N510 Base and Handset for the special price of £125 + Vat, Bundle pricing is also available for example An N510 Base and 4 handsets will cost only  £375 + vat. You can download the Datasheet here.

In an office dominated by wired desk phones, the Maxwell C is one of a kind. This is Gigaset’s most advanced professional cordless phone in a Maxwell housing.

The wireless office of today has shed the need for physical network connections. Our computers and office phones are all cordless – and the Gigaset Maxwell C leaves you with supreme flexibility from the desk.

All devices can now be connected to DECT single N510 or Multicell system from Gigaset. This brings the ideal IP phone solution with extraordinary HD-audio, crystal clear TFT-display delivering an intuitive business companion to the front of the wireless office.

The Maxwell C’s stylish design and flexible mounting options make it the perfect phone for anything from the office to the home; the hospitality environment to the warehouse and the garage.

Ready for use with all Gigaset’s professional base stations including Multicell systems to deliver complete coverage from any desk, meeting-room or office environment.

Categories
Support

Zoiper Account and Server configuration

Enter details below to create Zoiper QR code that can be scanned from your smartphone
On entering you details you will be taken to a page with installation instructions.

Userrname

AuthName (Often same as username)

Password

Server hostname (host.domain.co.uk:5060)

 

You can download and purchase Zoiper Softphones from Here

Categories
Products Sangoma Software

Zulu UC – The Ultimate Desktop and Softphone integration for your Business

Zulu UC Desktop and softphone integration unifies the most popular business communication tools & applications enhancing user productivity and mobility. Designed specifically for FreePBX and PBXact phone systems, Zulu enables features such as:

  • Zulu Softphone enabling users to make/receive phone calls from their desktop or mobile stations, including Chat for team collaboration.
  • Faxing directly from the Zulu widget & softphone.
  • Click-to-call to make calls directly from your web browser and /or email client.
  • Call Pop for CRM and help desk integration.

Get Your Free Zulu 2 User FreePBX License, FreePBX Zulu UC 2 User Package is Free of Charge. Each User Package comes with 2 users good for 12 months.

Features


Click to Call

With Click-to-Call integration, users can instantly call any phone number that is seen on their web browser or MS Outlook client which a click!. Simply click on the phone number and Zulu will initiate an outbound call via the softphone client or your desk phone, whichever is with you at the time. Great for mobile users who come and go from their workstation.

Click-to-Call also recognizes extensions and phone number prefixes, so you never have to worry about having to modify the phone number or extension you wish to click to dial.

Call Pop

Ideal for CRM and Help Desk Integration, Call Pop will automatically open your desktop web browser on an inbound call with all the information of the caller. This feature helps users expedite phone calls and provide the caller with the best customer service experience.

* For additional CRM integration check out our CRM Link Module

Presence

Improve communication between staff members by allowing them to see each other’s presence via the Zulu Softphone. This feature can save your employees time by reaching out to members who they know are available to take their request.

Users can set their presence using a variety of pre-set statuses or create their own. And because Presence is server side, a user’s presence will be updated across all communication endpoints automatically too.

Zulu Softphone

At the Center of the Zulu is the all new softphone enabling users to take their office with them and never miss a call.

  • Make and receive phone calls using Desktop
  • Send and receive FAX*
  • Control Presence status which will update your status on all your devices
  • Flexible Calling Options- generate a phone call from either the client on your desktop or your desk phone. Great for mobile users who come and go from their workstation.

Faxing requires the Fax Pro Module

Chat

The Zulu UC Softphone features integrated Chat functionality so that staff members can communicate with each other more effectively. Features like 1-to-1 messaging, group chat, file transfer and auto-archiving will improve employee collaboration and improve business results. Finally, one tool to do it all!

*Compatibility
Operating System: Zulu UC is compatible with Windows, Mac and Linux operating Systems. Browsers: Click-to-call and Screen POP work with Firefox and Chrome (Safari coming soon).

Categories
Handsets Products and services

Gigaset N720 IP PRO

The Gigaset N720 IP PRO Base Station is part of the Gigaset Multicell System which consists of two elements: the N720 IP PRO, a base station, and the N720 DM PRO, the DECT manager.

Up to 20 base stations and 100 handsets can be connected to the DECT manager, enabling wireless mobility with seamless handover and roaming in on-site communication. This allows employees of small to medium businesses to benefit from cordless communication throughout the entire office. Power over Ethernet ensures no need for additional plug points. The N720 DECT IP Multicell System supports the latest generation of Gigaset DECT handsets, meaning users benefit from mobility in communication with exceptional HD sound.

Features

  • Seamless handover and roaming
  • Up to 100 users / SIP accounts / handsets
  • Exceptional HD sound with HDSP™1,2
  • Up to 20 base stations
  • Up to 30 parallel calls
  • 8 simultaneous calls per base (4 in G.722 HDSP™ mode)
  • Local network directory and public online directories (white and yellow pages)1
  • Email reader
  • Professional zero-touch auto-provisioning setup
  • Power over Ethernet

Scalable and future-proof
The N720 DECT IP Multicell System is expandable by up to 100 handsets and 20 base stations, allowing up to 30 parallel calls and 8 simultaneous calls per base station. A broad range of compatible Gigaset handsets is available for different business requirements. And the N720 DECT IP Multicell System guarantees interoperability with future generations of Gigaset handsets.

Easy setup, configuration and connectivity
The N720 DECT IP Multicell System is perfect to use with the Gigaset T500 PRO and T300 PRO IP PBX systems. The DECT Multicell System is also compatible with other IP PBX systems and can be linked to IP Centrex providers. The N720 SPK PRO (Site Planning Kit) is recommended for the planning of large deployments.

Business productivity
With direct access to corporate and public online directories, managing contacts is easy – even while on the move. User can access online information and receive text messages via the email reader.

Professional HD sound 
Exceptional HDSP™1,2 sound on the N720 DECT IP PRO adds business efficiency: superb and clear wideband audio technology makes calls sound like face-to-face meetings.

Broad range of Gigaset handsets
Select from a broad range of compatible Gigaset handsets tailored to your business needs – from elegant to ruggedized. High-quality and thorough testing ensure endurance for everyday use. Users benefit from the visually attractive user interfaces of the new generation of Gigaset handsets, brilliant sound and innovative features.

Categories
Peripherals

2N IP Door Intercoms comparison chart

2N offer a range of stylish solutions for door communication. The 2N® Helios IP door and security intercoms will ensure comfort for you and your visitors and with a range of different models and feature enhancing accessories there will be an option to suit your needs.

Due to the complexity and multiple configurations possible please call or email for pricing and options.

2N® Helios IP Uni 2N® Helios IP Vario 2N® Helios IP Verso 2N® Helios IP Force 2N® Helios IP Safety 2N® Helios IP Base
Uni Vario Verso Force Safety Base
Integrated camera No Optional Optional (HD) Optional

(Standard or HD)

No yes
Buttons 1 or 2 up to 54 up to 146 1, 2 or 4 1 or 2 1 or 2
Keypad No Optional Optional Optional No No
Internal RFID card reader No Optional Optional Optional No Optional Card reader sold separately
NFC support No No Optional Optional No No NFC supported card reader and licence required
Display No Optional Optional No No No
Pictograms for visual signalling Optional No yes Optional No yes
Integrated electric switch yes yes yes yes yes yes
10W loud speaker No No No Optional Optional No
PoE yes yes yes yes yes yes
Tamper Switch yes No Optional Optional Optional yes Independent circuit control

Tamper switch sold separately

IP Rating IP54 IP53 with roof IP54 IP65/IP69K IP69K IP65 IP65 ~ on 1W speaker models

IP69 ~ on 10W speaker models

IK Rating IK10 IK07 IK08 IK10 IK10 IK07
Phone book entries 2 2000 2000 2000 2000 2000
Security Relay support yes yes yes yes yes yes Security relay sold separately
2N® Helios IP Eye & 2N® Mobile Video Support No yes yes yes No yes Only models equipped with camera
Categories
Asterisk Support Blog Design FreePBX Knowledge Base Software

G.729 Goes Royalty Free

G.729 – IMPORTANT INFORMATION

As of January 1, 2017 the patent terms of most Licensed Patents under the G.729 Consortium have expired.

With regard to the unexpired Licensed Copyrights and Licensed Patents of the G.729 Consortium Patent License Agreement, the Licensors of the G.729 Consortium, namely Orange SA, Nippon Telegraph and Telephone Corporation and Université de Sherbrooke (“Licensors”) have agreed to license the same under the existing terms on a royalty-free basis starting January 1, 2017.

For current Licensees of the G.729 Consortium Patent License Agreement, no reports and no payments will be due for Licensed Products Sold or otherwise distributed as of January 1, 2017.

For other companies selling G.729 compliant products and that are not current Licensees of the G.729 Consortium, there is no need to execute a G.729 Consortium Patent License Agreement since Licensors have agreed to license the unexpired Licensed Copyrights and Licensed Patents of the G.729 Consortium Patent License Agreement under the existing terms on a royalty-free basis starting January 1, 2017.

As soon as we hear how this is going to affect Digium Asterisk we will update here.

 

Categories
Knowledge Base

Resetting the Polycom Soundpoints admin password to default

If the default Polycom password of 456 does not work, or if someone has changed the admin password on the phone, please do the following:

  1. Find and write down the MAC address (serial number) of the phone you want to reset. It should be twelve characters, and look something like ‘0004F2ABCDEF’.  If you can’t read the back label, you can find the MAC address by pressing Menu, Status, Network, Ethernet.
  2. Power down the phone.
  3. Power up the phone.
  4. While powering up the phone (you have about 6-8 seconds to complete this step):
    • For SoundPoint IP 320, 321, 330. 331, 335, 430, and 450 press and hold the 1, 3, 5, and 7 on the dial pad at the same time.
    • For SoundPoint IP 301, 501, 550, 600, 601, and 650 press and hold the 4, 6, 8, * on the dial pad at the same time.
  5. After holding down the numbers for few second, you will be prompted to enter the admin password.  Enter the MAC address of the phone. No colons and the alpha characters must be entered as lowercase letters
  6. The Set will restart. You may need to restart again to get access to the menus with 456 password.

 

Categories
Knowledge Base Sangoma

Building FreePBX CallCenters

Leo D’Alessandro, Product Marketing Manager at Sangoma, and Frederic Dickey, VP of Product Management at Sangoma, will in this webinar explain how to build an efficient contact center cost-effectively with Sangoma’s FreePBX / PBXact UC.

In this webinar, you’ll learn how the many ways FreePBX / PBXact UC can solve your contact center requirements:

• How calls are best routed using call queues
• Maximizing Agent Productivity and Customer Satisfaction with automated Queue Callbacks
• Integration with desktop and CRM
• Monitoring live call metrics
• Reporting tools to analyze overall performance

WEBINAR: Building Your Contact Center with FreePBX / PBXact UC from Sangoma on Vimeo.

Categories
Blog Knowledge Base

BT outage on 20th July 2016

BT have confirmed that their recent outage has been ‘resolved and services restored’.

We can also confirm this as we have slowly seen all customer alarms clearing. As many customers are aware that we operate a 24×7 monitoring platform so saw this issue start and checked that there was nothing we could do in most cases but also contacted key customers to warn them that they might be issues.
Therefore, any issues that Customers have experienced this morning when connecting to services using BT connectivity (including quality issues) should now be resolved. In the event that issues are still occurring, please reboot equipment on the BT line such as Firewalls or Routers and retest. Nagios monitor screen

If you have any questions whatsoever please do not hesitate to contact us, Also if you are a
Asterisk / Freepbx reseller or user and would like affordable monitoring please get in touch as we provide Asterisk Monitoring from £25 per year.