Tag: Sangoma

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Blog Gateways Services

ISDN Switchoff…

With the end of ISDN looming, the switch off could affect over two million businesses in the UK which will come at a cost for those affected. For many, the cost implications to replace their entire Telphone system would simply be too much, but with Sangoma’s offering, the transition from PSTN and ISDN to VoIP can provide a long-term, cost-effective solution.

Why remove a PBX that gives you everything you need? Sangoma’s Vega Gateways provide seamless connectivity to SIP providers, with no need to change any existing hardware or to re-cable your system, these gateways are designed to migrate from PSTN to SIP with minimal downtime.

Available in a range of varieties, Sangoma Vega Gateways suit businesses of all sizes from the SME to enterprise corporations. What’s more, users can benefit from advanced functionalities such as least cost routing (selecting the cheapest route for a call) and enhanced network proxy features which can help with the failover of calls from VoIP to PSTN in the event of a loss of internet connection.

If you would like more information or advice on what is the best option for your business please call or email us. Unlike many we have ISDN simulators so that we can configure your new gateway and install it with limited disruption to your business

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FIrmware releases Knowledge Base

Sangoma Phone Firmware

This firmware version fixes a problem with the S400 and low audio level when making calls. 

2.0.4.57

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IPPBXs Sangoma

PBXact

The PBXact Business phone system is a fully-featured IP-PBX designed with unified communication features for organizations needing mobility, productivity and collaboration capabilities. The PBXact business phone system comes with an extensive set of built-in Unified Communications features:

  • “Phone Apps”- Advanced productivity features controlled by the IP-Phone’s display
  • UCP web-based Dashboard allowing end-users to control phone settings, voicemail, conference rooms and more…
  • Zulu UC Desktop and Soft-phone Integration for mobility and productivity.
  • CRM Integration for screenpop and click to call
  • End-Point-Manager to auto-provisioning Sangoma IP-Phones and manage each user’s programmable buttons and features
  • Built-in VPN to guarantee security for your remote workers connecting to the corporate PBX

PBXact Feature Support Included in All Systems

Business Features

  • Flexible Time-Based Call Routing
  • Built-In Conference Bridge
  • Fax to E-mail
  • Hunt/Ring Groups
  • Music on Hold
  • Voicemail Blasting
  • Find Me / Follow Me Calling
  • Personal IVRs
  • Wake Up Calls
  • Support for Video Calling
  • Secure Communications (SRTP/TLS)
  • Announcements
  • Text to Speech
  • Calling Queues (ACD)
  • Interactive Voice Response (IVR)

Calling Features

  • Zulu UC Desktop Application – Outlook, Browser and Softphone Integration
  • Three-Way Calling Support
  • Voicemail
  • Voicemail to E-mail
  • Caller ID Support
  • Call Transfer
  • Call Recording
  • Do Not Disturb
  • Call Waiting
  • Call History / Call Detail Records
  • Call Event Logging
  • Speed Dials
  • Caller Blacklisting
  • Call Screening

Telephony Support

  • Open Standards Support for Multiple Protocols
  • SIP, IAX2
  • PRI, T1, E1, J1, R2, POTS/Analog, ISDN, GSM (Excludes PBXact 10)
  • WebRTC
  • Softphone Support
  • Specialty Device Support
  • Door Phones
  • Overhead Paging
  • Strobe Alerts
  • Paging Gateways
  • Voice Gateways
  • Failover Devices
  • Desktop/Mobile Phone Support

Administration

  • Upgrade System with Granular Control
  • Bulk Import Utilities (Trunks, Extensions, Users, DIDs)
  • Localization in both GUI and Sound Files for Multiple Languages
  • Backup and Restore Utilities
  • Custom Destination Administration
  • Web-based Config File Management When Needed
  • System Recording Management
  • GUI Controls for DNS, Network Settings, and More!

User Control Panel

  • Responsive GUI (Desktop, Tablet, and Mobile Device)
  • WebRTC Softphone
  • Call History (Details and Recording Playback / Download)
  • Contact Management
  • Presence Management
  • Conference Room Management
  • Settings Management
    • Find Me / Follow Me
    • Call Forwarding, Call Waiting, Do Not Disturb
    • Call Confirmation
  • Voicemail
    • Visual Voicemail – Playback and Management
    • Notification Options
    • Greetings Management

Add-ons

The Base Platform includes a base of system enhanced features (see chart below)

 Included in BaseAdditional Add-Ons
PBXact Enhanced Featuresx 
  Call Recording Reportsx 
  Class of Servicex 
  Conference Prox 
  Extension Routingx 
  Fax Prox 
  Park Prox 
  Page Prox 
  SysAdmin Prox 
  Voicemail Notifyx 
  Voicemail Reportsx 
  XMPP Prox 
  Phone Apps for Sangoma Phonesx 
connect mobile and deskx 
 EndPoint Manager x
High Availability x
Sangoma Property Manager x
Call Center Features  
Appointment Reminder  Outbound Calling Campaign  CallerID Management  Outbound Call Limiting  PinSet Pro  Queue Pro  Queue Reporting  Web CallBack x

Additional functionality can be added as needed:

  • High Availability (License Required per PBX Node, Excludes PBXact 40 & 60)
  • Call/Contact Center Features (Enhanced Call Center Functionality)
  • Operator Panel / Wall Boards
  • Third Party Phone Support (for Non-Sangoma IP Phones)

Download Brochure here 

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Gigaset Handsets Products Special Offers

Gigaset Maxwell C DECT Desk Phone

 

In an office dominated by wired desk phones, the Maxwell C is one of a kind. This is Gigaset’s most advanced professional cordless phone in a Maxwell housing.

The wireless office of today has shed the need for physical network connections. Our computers and office phones are all cordless – and the Gigaset Maxwell C leaves you with supreme flexibility from the desk.

All devices can now be connected to DECT single N510 or Multicell system from Gigaset. This brings the ideal IP phone solution with extraordinary HD-audio, crystal clear TFT-display delivering an intuitive business companion to the front of the wireless office.

The Maxwell C’s stylish design and flexible mounting options make it the perfect phone for anything from the office to the home; the hospitality environment to the warehouse and the garage.

Ready for use with all Gigaset’s professional base stations including Multicell systems to deliver complete coverage from any desk, meeting-room or office environment.

Email or Call for current pricing and qty discounts

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Knowledge Base

Connecting to Serial console ports with Macs

Many devices and servers still require connection to them with console cables. Sangoma IPPBX and SBCs for example.
I will cover here how to connect to then with a Mac as they do not have a serial port.

First you will need a USB serial console cable. These can be purchased cheaply from Amazon or ebay.
For example the “KUMEED FTDI RS232 USB to RJ45 Serial for Cisco Console Rollover Cable for Cisco Routers” costs £10.99 inc delivery and works with Windows and Macs

To connect to a console port you need a few bits of information, The port speed, in the case of Sangoma SBCs the is 115200. also you need the device address.

To get teh device address open a terminal window and type:

ls /dev/*usb*

you will be returned something like:

/dev/cu.usbserial-DN01YED6 /dev/tty.usbserial-DN01YED6

so now to connect to the console port you need to enter:

screen /dev/tty.usbserial-DN01YED6  115200

you should now be connected, and can interact as if on a ssh session.

to disconnect is not as simple as just closing the terminal window, as a screen session will still be running. to exit a screen session enter the following key combination.

ctrl a \ 

If you do close a terminal you can see if any sessions are active by opening a new terminal and entering:

screen -list

Something like below will be returned if a session is active.

There is a screen on:

5177.ttys000.Ians-MacBook-2 (Detached)

1 Socket in /var/folders/bl/7k0f_2695njbsqwx762kr_380000gn/T/.screen.

to reconnect type

screen -r

and you should reconnect.

then exit as normal with ctrl a \

Categories
Products Sangoma Software

Zulu UC – The Ultimate Desktop and Softphone integration for your Business

Zulu UC Desktop and softphone integration unifies the most popular business communication tools & applications enhancing user productivity and mobility. Designed specifically for FreePBX and PBXact phone systems, Zulu enables features such as:

  • Zulu Softphone enabling users to make/receive phone calls from their desktop or mobile stations, including Chat for team collaboration.
  • Faxing directly from the Zulu widget & softphone.
  • Click-to-call to make calls directly from your web browser and /or email client.
  • Call Pop for CRM and help desk integration.

Get Your Free Zulu 2 User FreePBX License, FreePBX Zulu UC 2 User Package is Free of Charge. Each User Package comes with 2 users good for 12 months.

Features

Click to Call

With Click-to-Call integration, users can instantly call any phone number that is seen on their web browser or MS Outlook client which a click!. Simply click on the phone number and Zulu will initiate an outbound call via the softphone client or your desk phone, whichever is with you at the time. Great for mobile users who come and go from their workstation.

Click-to-Call also recognizes extensions and phone number prefixes, so you never have to worry about having to modify the phone number or extension you wish to click to dial.

Call Pop

Ideal for CRM and Help Desk Integration, Call Pop will automatically open your desktop web browser on an inbound call with all the information of the caller. This feature helps users expedite phone calls and provide the caller with the best customer service experience.

* For additional CRM integration check out our CRM Link Module

Presence

Improve communication between staff members by allowing them to see each other’s presence via the Zulu Softphone. This feature can save your employees time by reaching out to members who they know are available to take their request.

Users can set their presence using a variety of pre-set statuses or create their own. And because Presence is server side, a user’s presence will be updated across all communication endpoints automatically too.

Zulu Softphone

At the Center of the Zulu is the all new softphone enabling users to take their office with them and never miss a call.

  • Make and receive phone calls using Desktop
  • Send and receive FAX*
  • Control Presence status which will update your status on all your devices
  • Flexible Calling Options- generate a phone call from either the client on your desktop or your desk phone. Great for mobile users who come and go from their workstation.

Faxing requires the Fax Pro Module

Chat

The Zulu UC Softphone features integrated Chat functionality so that staff members can communicate with each other more effectively. Features like 1-to-1 messaging, group chat, file transfer and auto-archiving will improve employee collaboration and improve business results. Finally, one tool to do it all!

*Compatibility
Operating System: Zulu UC is compatible with Windows, Mac and Linux operating Systems. Browsers: Click-to-call and Screen POP work with Firefox and Chrome (Safari coming soon).

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Gateways Products

Vega VoIP digital gateways

The Most Resilient VoIP Digital Gateways in Their Class

Vega VoIP digital gateways are small appliances that seamlessly connect your legacy telephony infrastructure, made up of PRI (T1, E1) or BRI lines, to IP networks. They are great for businesses with legacy phone equipment (such as a TDM PBX) who want to connect to SIP trunking services without having to spend money altering their current network infrastructure. They are also great for businesses that are already VoIP enabled at the core (with an IP-PBX) that need PSTN connectivity and require a SIP-to-TDM converter. Simply place the Vega VoIP Digital Gateway at the edge of your network, plug in your existing internet cable for VoIP connectivity and E1,T1 or BRI cables from your phone system and let the Vega VoIP Digital Gateway automatically handle the SIP signalling and voice media conversion for seamless voice and T.38 Fax integration.

Advanced Web GUI
Features an intuitive Quick Wizard which does all the hard work for you for new deployments. Flexible dialplan to allow you to make your own routes, including automatic failure detection with failover routing.

Diagnostic Tools
Web GUI based PCAP tracing tool to capture full signaling and media, eliminating the need to connect equipment for line tracing, fully compatible with wireshark.

Low and High Density Models
The Vega 100G and Vega 200G are our low density models with a maximum capacity for 30 and 60 SIP-TDM simultaneous calls. The Vega 400G is our high density model and the most flexible field upgradable unit for a maximum capacity of 120 simultaneous SIP-TDM calls.

E1/T1 & BRI Interface
Each E1/T1 interface (for Vega 100G, 200G, 400G) and BRI interface (Vega 50 BRI) can be independently configured as network side or terminal side. The Vega gateway can therefore be connected to a PBX or the PSTN.

Built-in Local Survivability
In the event of a WAN failure, IP phones behind the Vega gateway can continue to call each other, be routed to a backup switch or connected directly to the PSTN.

Vega VoIP Digital Gateway Models

Vega VoIP Digital Gateways are one of the most reliable fault tolerant SIP-to-TDM media Gateways on the market, sized for your business needs. All Sangoma hardware carries a one year warranty with options to extend.

Vega 50 BRI

Sangoma’s Vega 50 BRI VoIP Digital Gateways are a 2-4-8 port BRI appliance for up to 16 simultaneous BRI calls

 

  • Web GUI for configuration and troubleshooting
  • Featuring Quick Wizard for rapid d
    eployment
  • Onboard DSP for media translation
  • Interoperable with most legacy and VoIP carriers worldwide
  • Advanced flexible call routing with automatic failover and bypass routing
  • Built in Local Suitability in the case of WAN failure

Vega 100G

Sangoma’s Vega 100G VoIP Digital Gateways are a single port T1/E1/PRI appliance supporting up to 30 simultaneous calls.

 

  • Web GUI for configuration and troubleshooting
  • Featuring Quick Wizard for rapid deployment
  • Onboard DSP for media translation
  • Interoperable with most legacy and VoIP carriers worldwide
  • Advanced flexible call routing with automatic failover and bypass routing
  • Built in Local Suitability in the case of WAN failure

Vega 200G

Sangoma’s Vega 200G VoIP Digital Gateways are a dual port T1/E1/PRI appliance supporting up to 60 simultaneous calls.

 

  • Web GUI for configuration and troubleshooting
  • Featuring Quick Wizard for rapid deployment
  • Onboard DSP for media translation
  • Interoperable with most legacy and VoIP carriers worldwide
  • Advanced flexible call routing with automatic failover and bypass routing
  • Built in Local Suitability in the case of WAN failure

Vega 400G

Sangoma’s Vega 400G VoIP Digital Gateways are a quad port T1/E1/PRI supporting up to 120 simultaneous calls.

 

  • Web GUI for configuration and troubleshooting
  • Field upgradable licensing
  • Dedicated bypass ports for High availability
  • Support for Private Wire or Point-to-Point applications
  • Onboard DSP for media translation
  • Interoperable with most legacy and VoIP carriers worldwide
  • Advanced flexible call routing with automatic failover and bypass routing

For me details see Here 

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Asterisk Support Blog Design FreePBX Knowledge Base Software

G.729 Goes Royalty Free

G.729 – IMPORTANT INFORMATION

As of January 1, 2017 the patent terms of most Licensed Patents under the G.729 Consortium have expired.

With regard to the unexpired Licensed Copyrights and Licensed Patents of the G.729 Consortium Patent License Agreement, the Licensors of the G.729 Consortium, namely Orange SA, Nippon Telegraph and Telephone Corporation and Université de Sherbrooke (“Licensors”) have agreed to license the same under the existing terms on a royalty-free basis starting January 1, 2017.

For current Licensees of the G.729 Consortium Patent License Agreement, no reports and no payments will be due for Licensed Products Sold or otherwise distributed as of January 1, 2017.

For other companies selling G.729 compliant products and that are not current Licensees of the G.729 Consortium, there is no need to execute a G.729 Consortium Patent License Agreement since Licensors have agreed to license the unexpired Licensed Copyrights and Licensed Patents of the G.729 Consortium Patent License Agreement under the existing terms on a royalty-free basis starting January 1, 2017.

As soon as we hear how this is going to affect Digium Asterisk we will update here.

 

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Knowledge Base Sangoma

Building FreePBX CallCenters

Leo D’Alessandro, Product Marketing Manager at Sangoma, and Frederic Dickey, VP of Product Management at Sangoma, will in this webinar explain how to build an efficient contact center cost-effectively with Sangoma’s FreePBX / PBXact UC.

In this webinar, you’ll learn how the many ways FreePBX / PBXact UC can solve your contact center requirements:

• How calls are best routed using call queues
• Maximizing Agent Productivity and Customer Satisfaction with automated Queue Callbacks
• Integration with desktop and CRM
• Monitoring live call metrics
• Reporting tools to analyze overall performance

WEBINAR: Building Your Contact Center with FreePBX / PBXact UC from Sangoma on Vimeo.

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Blog

Sangoma’s Commitment to Open Source software

In January of 2015, the FreePBX project became part of the Sangoma family. Being a commercial entity charged with maintaining an open source project can be a challenging endeavor at times. Furthermore, the fact that major open source projects are normally in the care of commercial organizations is usually not given much thought.

Before Sangoma, FreePBX was overseen by Schmooze Com Inc., before that Bandwidth and before that Coalescent Systems Inc. These companies have all done their parts to ensure the survival of the FreePBX project. Sangoma has been dedicated to the open source community, including FreePBX, for many years. In the last year, the FreePBX project has seen great strides, including the release of FreePBX 13 with accelerated development and bug fixes.

Sangoma has also empowered FreePBX with new open source features such as: synchronizing Active Directory with user manager, a complete rewrite of Sound Recordings, the overhaul of the FreePBX interface, playback of recordings in your browser, the addition of the firewall module, sound languages module and so much more.

More recently they have kicked off development on FreePBX 14, Their next major release. One of the major new open sourced features they are bringing to the table is a calendaring system which will become a replacement for many of the scheduling components you use today, like Time Conditions. But They’ll be able to talk more about that in a few weeks.

FreePBX has historically been funded through professional training, professional support services, and commercial modules. These commercial modules tend to enhance the already provided open source functionality. These modules usually require special development or maintenance considerations, so they become paid modules. Over time, they constantly review our collection of commercial modules to see if any meet the requirements to become open sourced.

Thus, they have decided to release several of these commercial modules under the AGPLv3 as open sourced. Some of these modules have been unmaintained for a few years and will be put into the contributed repository to allow community members to build off of the code and revive or enhance the functions for the open source community.

They have also thrown in a few actively maintained modules such as XMPP, RESTapi and Text-To-Speech Engines that will allow broader use and community contributions. Moving forward these modules will still be maintained by Sangoma. In the coming months, They hope to have some great new features regarding RESTapi.

It is  hoped that the release of this code will inspire users to take FreePBX to the next level!