Categories
Knowledge Base

Setting Up your UCP

The UCP or user control panel is an integral part of freePBX, It lets users have control over their telephone experience.

Below is a short video for setting up the key components of the UCP including voicemail and the WebRTC softphone.

The UCP Phone or WebRTC Phone is an in-browser phone. The Administrator can enable the “WebRTC phone” and that is “attached” to a user’s extension, this phone will then receive phone calls at the same time as the users extension .

The UCP allows users to add multiple dashboards and resizable widgets, This functionality allows users to completely customize the look and feel of their User Control Panel.

The Voicemail widget allows you to view, listen and manage your voicemail settings. The voicemail widget also allows you to monitor and listen to other peoples mailboxes, This feature is invaluable for receptionists and PA’s as it allows them to monitor their Managers or teh main company mailbox. To monitor additional mailboxes contact your system administrator.

 The FreePBX User Management Module controls which mailboxes a user will be able to add as a widget in UCP as it is not just limited to the extensions own mailbox, This is useful for department managers or Receptionists.

The UCP also has a chat function built-in that allows remote users to chat between each other similar to any other webchat but with the added security of it being ‘siloed’ in your company.

For full details and instructions of all options please see the WIKI at Sangoma.com

Categories
Covid-19

Coronavirus and Covid-19

The sudden spread of Coronavirus means businesses could temporarily close and employees may be asked to work from home.

We want to reassure you and your customers that our communication systems will be running as normal if this scenario were to arise.

We can quickly assist in the deployment of home working solutions for your employees and in the majority of cases your employees will be able to take their handset home and plug it into their home network and carry on working if you are using one of our hosted IPPBXs.

This is a fast moving situation and no one is sure what will happen next. We will do all we can to assist you as we have in the past for our customers, For example during the Ash cloud in 2010 where we had customers with key employees ‘stranded’ in overseas locations.

At this time you the opportunity to get plans in place in a orderly and timely manner, Below is some key actions that you plan can be checked against, Its not everything but it is a start.

The increase in public awareness of the emerging situation in respect of the COVID-19 has been accompanied by a general rise in public health concerns and alarmist headlines; many offering irresponsible assessments of the imminent nature of a crisis. Northcott Global Solutions and Fullerton Health contend that, rather than falling victim to ill-informed panic, clients currently have an opportunity to devise and put in place planning strategies that will help them minimise the potential impact to their staff and operations.
As widely reported COVID-19 is a virus that mutated, enabling human-to-human transmission to occur. Intra-country and inter-county spread are likely to occur quickly. Similarities have been made to the SARS outbreak in 2003 although current mortality trends are lower. At the time of the preparation of this brief there are no planning estimates regarding infectivity and there is anecdotal reporting of 2% mortality of those infected.
The experience from the Severe Acute Respiratory Syndrome (SARS) gives some insight into what might be expected if the Coronavirus develops into a pandemic:

– School and day care centres were closed, or strict health protocols enforced;
– Staff absenteeism was in excess of 30% (Comment: for companies that have juniors (e.g. supermarkets) in their workforce it can be assumed that absenteeism will be even greater);
– An increased demand on shopping centres;
– Distribution centres and the organisations servicing them were assessed as being the most critical parts of the infrastructure; and
– Companies with an integrated business continuity framework were more able to adapt.

Initial BCP Planning Actions Required that you may wish to consider
 – Develop/consolidate existing material and deploy training/guidance for:
– General hygiene including hand cleansing and respiratory etiquette,
– Sanitation and disinfection protocols,
– What to do if you or a staff member develop respiratory and fever like symptoms.
– What to do if your family members develop fever and flu like symptoms.
– Access restrictions to offices and the conduct of meetings in the event a pandemic occurs,
– Food handling and preparation, and
– What families can do to be prepared.
 – Identify core activities and how they may be sustained for 4 – 12 weeks whilst in a pandemic cycle (based on historical data assume absenteeism could be as high as 30%).
 – Identify the critical dependencies on third parties and review their preparation.
 – Identify how to re-organise workplaces to minimise human to human spread
 – Utilise the current crisis management team and emergency management teams’ structure for overseeing the response to a pandemic. Rehearse the response to a WHO Phase 6 scenario.
 – Review current business continuity processes including:
– Crisis plans, disaster recovery, denial of access, loss of production;
– Alternative management options (virtual, offshore, maintaining a reserve); and
– Travel policy. Monitor travel advisories and issued by FHA-A, WHO and the Centre for Disease Control (CDC).
 – Develop a monitoring strategy and identify the triggers for activation of management contingencies focused on the scaling back or cessation of operations. Be prepared to go through some false alarms.
 – Review third party relationships and assess their contingencies with essential contractors and suppliers.
 – Establish a staff communications strategy that is clear, with the aim being to have a “trusted, reliable and timely communication program in place” should there be a change to WHO alert levels.
 – Plan for disruptions to critical services and identify the potential points of failure.
 – Identify the HR responses to the reaction to high levels of absenteeism e.g. provision for increases in statutory provisions for sick or carer’s leave.
 – Consider establishing a supply of:
– Protective masks or respirators;
– Disposable gloves;
– Hand sanitiser; and
– Alcohol surface wipes.
 – People – categorise them into three broad areas:
   – Essential – required at office (e.g. IT maintainers, treasury);
   – Essential – can work remotely (connectivity required);
   – Non-essential – can be stood down (for up to two weeks) if required; and
– Assessment should include coverage, single points of failure, decision-making capability and autonomy.

We would advise you to go to one of our customers websites https://www.northcottglobalsolutions.com/latest-news/ for upto date information and advice and assistance for your staff members travelling overseas.

Categories
Blog Gateways Services

ISDN Switchoff…

With the end of ISDN looming, the switch off could affect over two million businesses in the UK which will come at a cost for those affected. For many, the cost implications to replace their entire Telphone system would simply be too much, but with Sangoma’s offering, the transition from PSTN and ISDN to VoIP can provide a long-term, cost-effective solution.

Why remove a PBX that gives you everything you need? Sangoma’s Vega Gateways provide seamless connectivity to SIP providers, with no need to change any existing hardware or to re-cable your system, these gateways are designed to migrate from PSTN to SIP with minimal downtime.

Available in a range of varieties, Sangoma Vega Gateways suit businesses of all sizes from the SME to enterprise corporations. What’s more, users can benefit from advanced functionalities such as least cost routing (selecting the cheapest route for a call) and enhanced network proxy features which can help with the failover of calls from VoIP to PSTN in the event of a loss of internet connection.

If you would like more information or advice on what is the best option for your business please call or email us. Unlike many we have ISDN simulators so that we can configure your new gateway and install it with limited disruption to your business

Categories
Blog Knowledge Base

SSL, FOP2 and All that..

There are a few common questions and gotchas when using fop2 on a FreePBX server using ssl.

The symptom is simple you cant connect and at the bottom left if tels you that it cant connect over websockets to port 4445 and will finally time out saying Flash is required.. None of this is awfully helpful to be honest.

But the fix is simple and its a shame by default its not this .

In your fop2.cfg file local the lines below and edit them so they match .

It maybe that your certificate names aren’t as below, In that case substitute webserver.XXX with the correct file names.

; If you access fop2 via https, browsers will try to use wss (Secure 
; web sockets) and for that it requires a certificate file and key file,
; the same ones you have in your web server configuration. Be sure to
; specify the correct certificates, the defaults are the ones for a 
; regular Centos installation:
;

ssl_certificate_file=/etc/httpd/pki/webserver.crt
ssl_certificate_key_file=/etc/httpd/pki/webserver.key
;ssl_certificate_file=/etc/pki/tls/certs/localhost.crt
;ssl_certificate_key_file=/etc/pki/tls/private/localhost.key

Thats its. Fop2 will now work over HTTPS

Categories
Blog Knowledge Base

Recording Announcements in FreePBX 13 and later

This was recorded a while ago as an aid to a customer, Its a short video on recording prompts and then adding them to an announcment so they can be used in call flow.

Categories
Blog Handsets Products Special Offers

The Gigaset N670 IP PRO grows with the company

LAUNCH OFFER ! SINGLE BASE INC VAT AND DELIVERY FOR £130

Professional IP DECT base station that can become a multi-cell system

N670

The new Gigaset N670 IP PRO offers business customers performance and maximum flexibility to deal with future growth. It supports 20 users, SIP accounts and handsets, can handle eight simultaneous calls, thus enabling a broad range of uses for DECT telephony in the business arena. The base station is compatible with numerous on-premise and cloud-based telephone systems and supports all handsets from Gigaset’s Professional series. If a company’s requirements increase, for example, because it needs more extensions or its floor space expands, the N670 IP PRO can be upgraded in the future with a license to a multi-cell system1).

Modern DECT communication solutions deliver complete freedom of movement in challenging work environments, need minimum cabling, and are easy to install and maintain. As Europe’s DECT pioneer, Gigaset not only makes cordless phones for millions of households worldwide, but also professional telephone systems at its Bocholt site in North Rhine-Westphalia, Germany. The N670 IP PRO DECT base station delivers greater performance and simplifies administration. The device merely needs an Ethernet port for connectivity and supplying power, and the handsets require just one socket for the charging station – everything else works without cables.

“The N670 IP PRO embodies all the expertise we’ve amassed with professional IP DECT systems over the past years,” says Norbert Cremer, Head of Product Management Business Solutions at Gigaset. “We wanted to create an even better, more flexible and more powerful IP DECT base station, one offering the customary ease of installation, great convenience and comprehensive security. Yet the real highlight for our customers is that they can expand it into a multi-cell system with a license upgrade1).” Gigaset is positioning the N670 IP PRO between the N510 IP PRO and the N870 IP PRO multi-cell system.

From the single-cell to the multi-cell system

The N670 IP PRO is an investment in the future: If the floor space or number of users at an organization increases, the N670 IP can be expanded into a multi-cell system with an upgrade license1). Additional base stations cover multiple stories or buildings and ensure users can be reached everywhere. That makes the N670 IP PRO interesting for growing and aspiring companies in particular.

Current datasheet is here and with an RRP or £119.99+Vat this is a great alternative to the N510, Contact us for special launch pricing and Bundle packages.

Categories
Handsets

Gigaset N300

The DECT IP base station that brings communication to new heights with parallel calls, exceptional sound and online features.

N300IP £49

Hybrid DECT IP base station for landline and VoIP calls Multi-line for up to 6 handsets and 4 (3 SIP + 1 PSTN) parallel calls Energy-saving Gigaset ECO DECT Compatible with multiple Gigaset handsets Compatible with provisioning standards: TR069, MAC address, code based auto-configuration Expandable up to 6 VoIP accounts / numbers Free calls between Gigaset VoIP phones via Gigaset.net Email reader Can connect up to 6 RTX 4002 DECT Repeaters for extended range Now fully compatible with the A510H (Please ensure you are on firmware version 049 released Oct 2011). View the Gigaset compatibility chart for more information.

The Gigaset N300 IP is the easy-to-configure hybrid DECT IP base station that lets users enjoy calling over both a landline and the internet. Multi-line support allows registration of up to 6 different compatible Gigaset handsets to the base station and up to 4 parallel calls (1 landline + 3 VoIP) can be made at once. All VoIP calls are in HD sound thanks to exceptional HDSP™ technology. Energy-saving2 ECO DECT means that the Gigaset N300 IP is eco-conscious as well as hi-tech.

Categories
Conference Phone Products Special Offers

Snom C520 Conference Set

Thanks to advanced DECT and Bluetooth technology, the C520 is the perfect device for team conferencing and offers three cutting-edge microphones. The first of these is built into the high-performance full-duplex speaker in the main base station with two further wireless DECT microphones that can be freely placed or carried in the room as required.

Snom C520

The C520 microphones use dynamic noise reduction and adaptive feedback control to provide crystal clear HD audio transmission, even in crowded or spacious rooms. The microphones synchronize with the base station in real-time according to their location. This technology allows the user freedom of movement without even having to raise their voice – regardless of meeting room size.

Connectivity is now one of the most important factors for effective collaboration. This is why the C520 features a versatile Bluetooth interface allowing smartphones or DECT phones to be easily paired and used.

To extend the C520 conference system across even larger areas, simply couple wireless C52 loudspeaker units to the base unit and the range of the loudspeakers and microphones will be increased greatly.

A compact device at an Special introcutory price of £225 +Vat and Delivery

Categories
Asterisk Support FreePBX Knowledge Base Support Technical

Resetting root password on FreePBX 14 and other Centos 7 servers

Boot your system and wait until the GRUB menu appears. On some systems you may need to press the “Escape” key to access the GRUB menu. FreePBX should show this for a few seconds on Boot

Highlight your Operating System and then press “e” to edit. You have to be quick here simpler to just press e when the menu appears and you will see similar to below.

Find the line beginning with linux. In this example the line begins linux16.

Manually delete the entries quiet and rhgb from the line. then append the following statement to the end of the line init=/bin/sh Don’t worry if your command is spread across more than one line. A continuation character “\ will be inserted automatically.

Now reboot your system now using the options specified by pressing the keys Ctrl +X

Once the system has re-booted, you will be presented with a shell prompt without having to enter any user name or password.

At this command prompt you will need to enter the following commands:

Remount the “/” root filesystem in Read/Write mode: mount -o remount,rw /

Issue the passwd command to reset the root account password: passwd

Then enter the new password as prompted twice

Then remount the “/” root filesystem in Read Only mode: mount -o remount,ro /

You can now restart the system and login with your new password.

Categories
Handsets Products

Gigaset N870IP DECT

The Gigaset N870 Multicell System is an innovative breakthrough solution that combines DECT base stations and a DECT manager to create a highly scalable yet reliable solution for organisations that need guaranteed mobile communication across sites of any shape or size. Each DECT multicell system supports up to 250 handsets and 60 simultaneous calls making it ideal for small and medium organisations.

For those companies which go beyond the SMB level, widen the network with multiple DECT multicell systems up to the level of an Enterprise, where seamless handover and roaming is applicable in and between all zones. With seamless connectivity with leading IP based on-premise and cloud telephony services, HD audio quality, seamless handover and roaming, the Gigaset N870 Multicell System provides complete coverage across even the most challenging sites. Simple deployment with absolute reliability is key.

The Gigaset N870 IP PRO DECT system offers the latest innovative breakthrough in DECT technology. Combining DECT base stations and a DECT manager in one, the N870 removes the need to purchase a seperate DECT manager, making it a more economical solution.

Offering a highly scalable solution each N870 multicell system supports up to 250 handsets and 10 simultaneous calls per base station, ideal for growing businesses. What’s more, users can rest assured that with continuous connectivity, HD audio quality, seamless call handover and roaming, the N870 DECT solution provides complete coverage across even the most challenging sites.

Compatible with all recent Gigaset pro DECT handsets, the N870 solution can be designed to suit each individual application and its users.

Features

  • Seamless in call handover
  • HD audio quality
  • Each DECT multicell system supports:
    • Up to 250 users/SIP accounts/handsets
    • Up to 60 base stations
    • Up to 10 simultaneous calls per base
  • With the Gigaset Integrator (virtual machine) you can combine up to 100 DECT multicell systems to one large handover and roaming domain
  • LEDs on front for status and visual power check
  • Professional zero-touch configuration via auto-provisioning
  • Compatible handsets include:
  • PoE (PSU available to purchase separately)
  • Wall or ceiling mountable

RRP for each Base station is £395.00 please contact us direct for solution pricing.

Full Fact Sheet.