The Asterisk Queue application has an option that will run a macro on answer, This can be very useful when integrating with CRM such as Capsule or call centre applications.
This option isnt included in freepbx, Though this can be hand coded it isn’t best to do this when using Elastix, AsteriskNoW or any other freepbx based system.
To add this option We have written a couple of patched versions of the relevant freepbx pages that can be downloaded here , You will also need to add a extra field to the mysql database as follows
- Log in to mysql: mysql -u root -p
- Enter password
- mysql> use asterisk
- mysql> ALTER TABLE `queues_config` ADD `qmacro` VARCHAR( 255 ) NULL;
- mysql> describe queues_config;
You should now have something like this:- | qmacro | varchar(255) | YES | | NULL | | as the last line of the table.
Now download the tar file and unpack it. then copy the two files to the /var/www/html/admin/modules/queues directory.
On loading the queue page in freepbx you will now have the “Queue macro on answer” box
In this box you put the macro name you wish to run when a member answers a call.
For example:-
[macro-logit]
exten => s,1,Noop( capsule crm intergration ${crminfo} ${CALLERID(all)})
exten => s,n,Set(foo=${CURL(http://127.0.0.1/directory/capsual.php?strCallid=${crminfo})})
exten => s,n,Noop(${foo})
exten => s,n,Hangup()
This a simple dialplan that runs a php script to log calls to the capsule crm
capsual.php
<?php
$today = date(“F j, Y, g:i a”);
$duedate1 = date(“Y-m-d”);
$duedate2 = date(“H:i:s”);
$Token = ‘YOUR CAPSUAL API CODE’;
$number = $_GET[‘strCallid’];
$datetime = $today;
$duedate = “$duedate1″.”T”.”$duedate2″.”Z”;
echo $duedate;
$myxml=”<?xml version=”1.0″ encoding=”UTF-8″?>n
<task>n
<description>Call recieved from $number at $datetime. Please update and assign this task if required</description>n
<dueDateTime>$duedate</dueDateTime>n
<category>incoming call</category>n
</task>”;
// The URL to connect with (note the /api/ that’s needed and note it’s person rather than party)
// SEE: http://capsulecrm.com/help/page/api_gettingstarted/
$capsulepage = “https://youraccount.capsulecrm.com/api/task”;
echo $capsulepage;
echo $number;
// Initialise the session and return a cURL handle to pass to other cURL functions.
$ch = curl_init($capsulepage);
// set appropriate options NB these are the minimum necessary to achieve a post with a useful response
// …can and should add more in a real application such as
// timeout CURLOPT_CONNECTTIMEOUT
// and useragent CURLOPT_USERAGENT
$options = array(CURLOPT_USERPWD => “$Token:x”,
CURLOPT_HTTPHEADER => array(‘Content-Type: application/xml’),
CURLOPT_HEADER => true,
CURLOPT_RETURNTRANSFER => true,
CURLOPT_POST => true,
CURLOPT_POSTFIELDS => $myxml
);
curl_setopt_array($ch, $options);
// Do the POST and collect the response for future printing etc then close the session
$response = curl_exec($ch);
$responseInfo = curl_getinfo($ch);
curl_close($ch);
echo $responseInfo;
echo $response;
?>
Have fun
If you want to set up timed call flow in Elastix but still have the ability to override for holidays and when the office is open late you have a few extra steps to add.
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