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Blog FreePBX Products and services Software

FreeStats

FreeStats is a re-write and expansion of the original call center stats package from Asternic giving it a fresh look and some additional features requested by users including CDRs, Search and Administrator login.

The statistics are now ‘live’ as the system uses mysql storage of queue records and not the parsing of the logfile that in the case of the original package had to be “Cron’d”

The screenshots of the package here show the refreshed user interface and additional pages.

The Search function lets you search the DB for the call uniqueID or callerID number then displaying all items in the queue logs and the realtime page is rewritten to work with modern Asterisk versions and the updated versions of AMI and Ajam for control of agents.

The package for downloading includes full installation instructions that can be viewed here and sql file for creating the mysql DB. An additional option is to limit access to the application by changing the config.php so that the Administrator logins can be used for allowing access to the system.

The code is opensource and your free to make changes or if you like it consider buying me a coffee.

Download the Source here

Categories
Blog FreePBX Software

A Web based call management package for small Hotels and Serviced offices

FreeHMS is a web based call management package for small Hotels, Guest Houses and managed offices. It is designed to work with FreePBX and Asterisk.

It allows owners to bill guests or users for the phone usage allowing guests to make calls, setup wakeup calls and access voicemail. Rooms are initially blocked from calling other rooms but can call Admin extensions with out being checked in. When a room is checked in they can make trunk calls and set up wakeup calls. When checking out any wakeup calls are removed and the voicemail is defaulted and all Voicemail messages are deleted.

Setting up the system is simple for Installer with minimal changes to the dialplan which are included in the custom configuration file. The system can be set to any language as all text is from a single configuration file which also includes currency and tax rate for billing. Users are created in FreePBX user admin so are easily changed and added.

Call rates are set using the rates page only available to the Admin users

Administration is simple and password controlled using the ‘User Managment’ module of Freepbx so changes to rates and rooms can only be carried out by the admin users, Reception users can log guests in and out, Create Bills and mark rooms for cleaning as well as set or cancel wakeup calls, The Housekeeping login only allows setting of rooms clean or not*. If a room is not marked as clean then that room cannot be checked in.

The software is fully web based and can be used on PC, Mac, Tablet or even smartphone.

The software is opensource and can be customised to suit most customers.

Features Include:

Checkin /Checkout

Billing : Rates are set by the admin user only, Bill can printed with relevant sales tax added.

Cleaning : Rooms are marked unclean on checkout and can only be checked in when marked as clean by reception or the cleaning staff. A cleaning list can be printed off for stall without a tablet or smartphone.

The software is here to download  and as its released as OSS you can modify and extend it as you wish

If you just want the software its free to download,  Limited email support will be available, All we ask is if you add a feature or make a change let us have it so everyone can benefit from it.

Finally if there is a feature you want let us know how we can work with you to make it come about.

If you do download and like it, maybe think about buying me a coffee

Categories
Gigaset Handsets

Gigaset A690HX handset

The Gigaset A690HX DECT handset replaces the popular A540H. Featuring a 2″ graphical display, the A690HX is compatible with both the N300IP and N510IP Gigaset DECT base stations making it easy to add to existing systems. Positioned as the entry-level handset in the range, the A690HX offers an intuitive device at a low price point, ideal for small to medium sized businesses.

Boasting a long talk time of up to 12 hours and a standby time of up to 180 hours, the A690HX can also double up as a baby monitor with intercom function.

A69HX

Features

  • 2″ 96 x 64 pixel backlit display
  • Handsfree
  • Alarm clock feature
  • Baby monitor function
  • Phonebook with capacity to store up to 150 contacts
  • HD Voice with selectable Ringtones
  • Call block function for up to 32 numbers
  • Ergonomic keypad made of high quality material
  • Up to 12 hours talk time
  • Up to 180 hours standby time
  • Integrates with Gigaset DECT Base stations: N300IPN510IP
  • Gigaset ECO Mode
  • 2 year warranty

Email or Call for current pricing and qty discounts

Categories
Gigaset Knowledge Base Products and services

Reseting Gigaset Bases

This information is for N300 and N510 Bases

The reset of Gigaset Dect base will wipe out all the settings of the base including the configuration file.

Below are the steps you should follow:

  • Disconnect the base from the LAN network switch and remove the power supply (if you are not using POE).
  • Press and hold the registration/paging key.
  • If you are using POE then connect the base to the POE switch otherwise connect the power supply to the base.
  • Press and hold the registration/paging key for at least 20 seconds.
  • Release the registration/paging key and it will reset the base to factory settings.
Categories
Blog Handsets Products Sangoma Phones Software

Sangoma Connect Mobile

We know that right now, communication is key. We also know that you need to be able to work where it makes the most sense for you, so mobility is a must. Connect Mobile is here to help you communicate more effectively, It is the next-generation mobile softphone app for FreePBX and PBXact.

Sangoma Connect Mobile combines the best of our existing solutions with new core mobile technologies to provide a greater communication experience for calling and collaborating with coworkers.


It allows staff to work remotely using the Sangoma Connect Mobile
app for iOS and Android devices. Employees can enjoy voice, SMS, and multi-party video collaboration*, using their business extension,
while keeping their personal device information private.
The intuitive onboarding process sends an auto-generated email to
each user upon activation from the PBX with simple instructions for
them to download the app with instant log-in. It’s as simple as that!
Secured Communications
Sangoma Connect users are protected by TLS/SRTP encryption
which means their phone calls are kept private while on cellular
or WiFi connections, and your business is secured from any
unauthorized connections.

Sangoma Connect Mobile provides rich voice and video calling for PBXact and FreePBX, on iOS and Android devices. We’ve made the onboarding experience very simple for system administrators to provision, and for users to install:

  • Audio & Video Calls using your Business Extension, Make and receive calls using your mobile device, while protecting your,personal phone number, using mobile data or WiFi connection.
  • Do-Not-Disturb (DND), Silence all inbound business calls when you don’t want to be disturbed using the scheduling feature for automatic behavior.
  • Voicemail, Receive business voicemail directly to the app, allowing users to quickly listen to calls they have missed.
  • QuickDial with BLF, Create a list of favorite contacts for easy access with BLFs (Busy Lamp Field) that also show the current status of your colleagues.
  • Powerful Call Control, Users can blind & Warm transfer calls, record and have 3-way conversations

And that’s it! It just works. Issues like certificate management, which can be a manual process with other apps, are handled automatically.

Another great feature is the integrated Sangoma Meet, the award-winning video conferencing platform within Sangoma Connect Mobile, making it super simple to create or join a multi-party video conference.

How to Get It

Sangoma Connect Mobile is included, free-of-charge, for all new and existing PBXact systems.  It is also free-of-charge to FreePBX customers with an active connect license, for the same amount of users already purchased. Simply perform an update on your system, and Sangoma Connect will be available within the User Management Module.

Purchasing Options

FreePBX customers can dowload a free 2 user 1 year licence, and those wishing to purchase a Sangoma Connect Mobile license can do so from us.  Sangoma have integrated Sangoma Connect Mobile with Connect Desktop , users can take advantage of even further collaboration tools for your MacOS or Windows computer. Simply purchase the Connect license from the portal store and choose to use Sangoma Connect Mobile, or both! If needed, here are some helpful instructions on how to purchase a license and how to install on your FreePBX system.

Download the Mobile Client

End users can download the iOS or Android app, for free, by searching for ‘Sangoma Connect’ in the respective app stores. A direct download link is also available within the invitation email end-users receive. Here is information on how to use the app.

Email or Call for current licence pricing

Categories
Handsets Products and services Sangoma Phones

Sangoma P310 and P315

These phones are very competitively priced; and are perfect for anyone that needs reliable, basic calling functionality or needs a lot of phones either in one place or over a distributed set of large-facility locations. 

However, you can be rest assured that they are manufactured to very high standards and have all the qualities you would expect in more expensive models.

With these two new phones you can utilise essential Unified Communications features without sacrificing the function and performance that is usually only available with more expensive IP phones!

Want a closer look? Watch the first P315 being unboxed in Europe! Contact us for how you too can get your hands on the P310 or P315 and for bulk pricing.

Unboxing the P3xx handsets

Categories
Handsets

Gigaset SL750 Pro

SL750H £84.00

The SL750H PRO handset is the thinnest pro handset yet and has a large 2.4″ illuminated display with an intuitive, icon-based user interface. This handset delivers fantastic call clarity based on Gigaset’s patented HDSPTM audio quality. The SL750H allows users to easily control call and notification alerts with a choice of audio profiles to suit your business needs.

The SL750H PRO has been given a special coating that makes it resilient to scratches on the display, handset or keys. This coating also helps to protect it from disinfectants, making it an ideal choice for industrial and manufacturing companies, hospitals and similar environments.

This handset is fully compatible with both Gigaset N510IP PRO and N300IP singlecell solutions as well as the N720IP PRO multicell DECT solution.

Categories
Applications Remote Working Services Special Offers

Sangoma Meet, Free multi-party, video conferencing and desktop sharing

Sangoma Technologies announced the general availability of its new video conferencing and collaboration service Sangoma Meet. Sangoma Meet is a multi-party, video conferencing and desktop sharing, cloud-based service, specially designed to enable a great work from home or collaboration experience. HD video support is standard with Sangoma Meet, ensuring the highest quality video calls possible. 

Sangoma Meet is also highly secure, fully encrypting password-protected video conferences to avoid problems with unauthorised users hacking into a video meeting, and Sangoma will not rent or sell Sangoma Meet user information to any third parties, including any social networks. It can also be used as a stand-alone service or in conjunction with its Unified Communication Business Phone Systems. 

Connect

Its simple to use with all the features you need

Moderator Privileges: If you are holding a team call, you have full moderator privileges. You can mute/unmute attendees, send them private messages, or kick anyone off the call. You also have the option to invite audio-only participants to limit video sharing.

Chat: If you prefer not to talk on your video call, use the chat feature in Sangoma Meet to share your thoughts with the group. A full suite of emojis will keep the conversation engaging and light!
Screen Sharing: Give your coworkers real-time examples and streamline meetings with screen sharing in Sangoma Meet. Instantly share your screen and choose what you want to show to others.
Inviting users: Its as simple as, copy your meeting link and send it to the desired parties. As soon as  users click on the link, they immediately join the conference.

Sangoma Meet is available for use today in the company’s General Availability release. It has already been in beta usage, both internally and with partners, with excellent reviews to date.

The Sangoma Meet cloud service has been updated to include additional functionality such as mobile apps (for iOS and Android), calendar integration (for Google G-suite and Microsoft Outlook), desktops apps (for both Windows and Mac) to further enhance user experience, and dial-in functionality to the video conference using a phone (with enhanced security via a PIN).

To help its end-users communicate more effectively during this global pandemic, Sangoma decided to launch this new service completely free of charge to everyone, during these troubled times. 

The full datasheet explaining all the features can be viewed here and the help site is located here

Categories
Blog Calls and Lines Covid-19

Calls to 101 Non-Emergency number to be free from April 1st

Given the pressure on the emergency services presently, the Home Office have requested that the 101 Non-Emergency number be made free to all callers from 1st April 2020. Therefore these calls placed through our network will be free from midnight this evening.

We understand that this change is intended to be permanent, and not just for the duration of the Covid-19 emergency.

Please note that although this change will be in place from midnight tonight it may not be reflected in the ratesheet immediately .

Categories
Blog Gateways Services

ISDN Switchoff…

With the end of ISDN looming, the switch off could affect over two million businesses in the UK which will come at a cost for those affected. For many, the cost implications to replace their entire Telphone system would simply be too much, but with Sangoma’s offering, the transition from PSTN and ISDN to VoIP can provide a long-term, cost-effective solution.

Why remove a PBX that gives you everything you need? Sangoma’s Vega Gateways provide seamless connectivity to SIP providers, with no need to change any existing hardware or to re-cable your system, these gateways are designed to migrate from PSTN to SIP with minimal downtime.

Available in a range of varieties, Sangoma Vega Gateways suit businesses of all sizes from the SME to enterprise corporations. What’s more, users can benefit from advanced functionalities such as least cost routing (selecting the cheapest route for a call) and enhanced network proxy features which can help with the failover of calls from VoIP to PSTN in the event of a loss of internet connection.

If you would like more information or advice on what is the best option for your business please call or email us. Unlike many we have ISDN simulators so that we can configure your new gateway and install it with limited disruption to your business