Category: Services

Categories
IPPBXs Products Services

Multi User Hosted PBX

Use the Internet to make calls – it’s simple, cost effective, and perfect for small businesses and call centres.

Voice over Internet telephony reduces telephony bills; connects mobile, remote and office workers; and gives a consolidated impression of your business – same number no matter where employees are located.

From 2 to 10 people wanting to stay in touch, Our feature-rich packages can offer a local or International number from which to operate – or you can bring your old number with you (number porting). There are also a wide range of add-ons that offer inclusive minutes. We can go through setting it up for you or you can do it yourself. To signup follow this link or call us on 01225580025

  • Multi User VoIP £8.00 per month
  • 4000 UK landline minutes £ 20.00 per month Lower amounts available
  • 4000 UK & International landline minutes £25.00 per month
  • 500 UK mobile minutes £30.00 per month

*Prices exclude VAT.

Key features

An online customer control panel allows you to manage your own account, and you can expand the system when ever you need to. All you need to get started is broadband, a router, and an adapter or a VoIP phone.

  • Make immediate savings: Free internal calls. Competitively priced calls and inclusive landline and mobile minutes package add-ons.
  • Quick and easy to set up: No difficult installations.
  • Excellent call quality: With no compromising on functionality.
  • Never be out of touch: Call forwarding available.
  • Keep your old number: Seamless transition with ‘number porting’.
  • Global presence: International numbers available.
  • Stay in control: Online customer administration, call logs and invoicing.
  • Voicemail and voicemail notification
  • Call forwarding to any number including mobiles
  • Online contacts directory, call logs and invoicing
  • Customised CLI (caller line identity)
  • Time of day routing

 

Features

  • Set up £4.99
  • Monthly £8.00
  • Included phone number UK and International*
  • Concurrent calls per number 2
  • Internal extensions 10
  • Call packages FREE VoIP-to-VoIP
  • 999 Emergency Services access YES
  • Minimum contract length 12 months
  • Voicemail YES
  • Voicemail notification SMS or Email
  • Call forwarding YES
  • Codecs supported G729a, G711u, G711a
  • Online call logs and invoicing YES
  • Online contact directory YES
  • Customised CLI (caller line ID) YES
  • Time of day routing YES
  • Audio call conferencing YES
  • IVR/Auto-attendant YES
  • Music on hold YES
  • Hunt call groups YES
  • 4000 UK landline minutes add-on £20.00 per month
  • 4000 UK & Int. min. add-on £25.00 per month
  • 500 UK Mobile minutes add-on £30.00 per month
  • Additional Number^^ £3.00 per month
  • Personal Number** £10 setup, £10 per month

* Surcharges apply for International numbering.

^ Subject to fair use check at 4000 minutes per month.

^^ Can only point at a Gradwell VoIP number on the same account, they can act as a mainline phone number however they must take an existing route. Please note that they cannot be used to increase concurrent calls.

** Can only point directly at an extension number. You cannot direct these numbers towards hunt groups, call queues or any other type of functionality. Does not provide an additional line.

All phone services (inc Unlimited packages) are subject to Terms and Conditions and standard call charges. All prices exclude VAT. Range of hardware and accessories available.

 

Categories
Asterisk Support Elastix Support Knowledge Base Technical

Running a Macro on answer for Asterisk queues.

asteriskThe Asterisk Queue application has an option that will run a macro on answer, This can be very useful when integrating with CRM such as Capsule or call centre applications.

This option isnt included in freepbx, Though this can be hand coded it isn’t best to do this when using Elastix, AsteriskNoW or any other freepbx based system.

To add this option We have written a couple of patched versions of the relevant freepbx pages that can be downloaded here , You will also need to add a extra field to the mysql database as follows

  1. Log in to mysql:   mysql -u root -p
  2. Enter password
  3. mysql> use asterisk
  4. mysql> ALTER TABLE `queues_config` ADD `qmacro` VARCHAR( 255 ) NULL;
  5. mysql> describe queues_config;

You should now have something like this:- | qmacro | varchar(255) | YES | | NULL | | as the last line of the table.

Now download the tar file and unpack it. then copy the two files to the /var/www/html/admin/modules/queues directory.

On loading the queue page in freepbx you will now have the “Queue macro on answer” box

queuemacro

In this box you put the macro name you wish to run when a member answers a call.

For example:-

[macro-logit]
exten => s,1,Noop( capsule crm intergration ${crminfo} ${CALLERID(all)})
exten => s,n,Set(foo=${CURL(http://127.0.0.1/directory/capsual.php?strCallid=${crminfo})})
exten => s,n,Noop(${foo})
exten => s,n,Hangup()

This a simple dialplan that runs a php script to log calls to the capsule crm

capsual.php

<?php
$today = date(“F j, Y, g:i a”);
$duedate1 = date(“Y-m-d”);
$duedate2 = date(“H:i:s”);
$Token = ‘YOUR CAPSUAL API CODE’;
$number = $_GET[‘strCallid’];
$datetime = $today;
$duedate = “$duedate1″.”T”.”$duedate2″.”Z”;
echo $duedate;
$myxml=”<?xml version=”1.0″ encoding=”UTF-8″?>n
<task>n
<description>Call recieved from $number at $datetime. Please update and assign this task if required</description>n
<dueDateTime>$duedate</dueDateTime>n
<category>incoming call</category>n
</task>”;
// The URL to connect with (note the /api/ that’s needed and note it’s person rather than party)
// SEE: http://capsulecrm.com/help/page/api_gettingstarted/
$capsulepage = “https://youraccount.capsulecrm.com/api/task”;
echo $capsulepage;
echo $number;
// Initialise the session and return a cURL handle to pass to other cURL functions.
$ch = curl_init($capsulepage);
// set appropriate options NB these are the minimum necessary to achieve a post with a useful response
// …can and should add more in a real application such as
// timeout CURLOPT_CONNECTTIMEOUT
// and useragent CURLOPT_USERAGENT
$options = array(CURLOPT_USERPWD => “$Token:x”,
CURLOPT_HTTPHEADER => array(‘Content-Type: application/xml’),
CURLOPT_HEADER => true,
CURLOPT_RETURNTRANSFER => true,
CURLOPT_POST => true,
CURLOPT_POSTFIELDS => $myxml
);
curl_setopt_array($ch, $options);
// Do the POST and collect the response for future printing etc then close the session
$response = curl_exec($ch);
$responseInfo = curl_getinfo($ch);
curl_close($ch);
echo $responseInfo;
echo $response;
?>

Have fun

 

Categories
Knowledge Base Support

Mitel SNMP Alarm monitoring

As part of our ongoing improvements to our Alarm and fault monitoring service we are now pleased to be able to offer proactive monitoring of the Mitel 3300ICP snmp alarm output.3300
This monitoring is proactive, meaning we check the system at regular intervals from our Nagios platform and will raise alarms on power failing as well as all mitel snmp alarm levels.

mitel alarm example

The alarm can be emailed or txt’d to single or group of addresses.

All that is required is fixed external hostname or IP address and port 161 or another random port forwarded to port 161 so we can connect and the snmp configuration on the Mitel system to allow our systems IP address to connect.

If you are interested in this service the standard charge £25 per site per year for more details please email or call us.

Categories
Elastix Support Knowledge Base

Setting up extensions in Elastix

Elastix Asterisk IPPXThis is a short video on the setting up of extensions on the Elastix Asterisk based IPPX.

 

Categories
Support

Scale of Rates

RATES for the Bristol and Bath & South-west Area.

Within Bath and Bristol – Inc in hourly rates

Upto 45 Miles by road – £75 for first hour

From 45 to 90 Miles – £112 for the first hour

Over 90 Miles Other area rates apply at Day rate.

Hourly rate Monday to Friday 9.00am – 5.30pm £45 Per hour or part hour Hourly rate Monday to Friday 5.30pm – 9.00am £62 Per hour or part hour

Day Rate Monday to Friday 9.00am – 5.30pm £360 Per day (This rate includes all travel expenses.)

RATES for the all other Areas Including Greater London

Day Rate Monday to Friday 9.00am – 5.30pm £460 Per day then £87 ph after 5.30pm

Day Rate Weekends 9.00am – 5.30pm £690 Per day then £130 ph after 5.30pm

(This rate includes travel expenses for sites upto 120 miles from Bath, For sites in excess of 120 additional charges will apply as well as costs for Hotel accommodation for sites over 180 miles (3 hours) from Bath.) Dependant on location half day rate is available on request. Please ask for details.

RATES for offsite configuration work, technical advice and Rmats access

Monday to Friday 9.00am – 5.30pm £45.00 first hour then £22.50 per 30 mins

Monday to Friday 5.30pm – 9.00am and W/E £62 first hour then £31.00 per 30 mins

All prices are based on a discount of 20% for payment within 14 days of attendance at site or completion of requested work. For payment terms in excess of 14 days please adjust prices to exclude 20% discount

All Prices exclude VAT. Vat will be charged at the prevailing rate at the time of purchase All prices are valid for 30 days from the date of this notice.

Categories
Elastix Support Software Releases

Elastix 2.4 Released

Elastix.org have announced the release of 2.4 stable.elastix240_en

Key changes are:

Changes in Elastix Framework:

  • The instalation of the Elastix system now its much cleaner.
  • The Migration to Privileged Scripts its completed. Now, there its no need to use commands such as /bin/touch, /bin/chmod, etc.
  • We improve readability on blackmin theme.
  • Fixed readout of FreePBX database password.
  • The internal jQuery was updated to 1.8.3 .
  • Some minor bug fixes for the Elastix Framework.
  •  
  • Changes in Elastix Addons :
  • Correction for Postgresql repo in ARM architecture.
  • Some minor bug fixes for Elastix-Addons.

Changes in Elastix Firstboot :

  • Make an update of password in manager.conf more robust in the case it falls out of sync with elastix.conf file
  • The Cancel option that used to appear in the dialog_password was removed, because if someone pressed, it no allows to continue configuring passwords. Now only appears the Cancel option after the firstboot if its necesary to change the password already seted.
  • Some minor bug fixes for Elastix-Firstboot.

Changes in Elastix Email_Admin :

  • Change of files owners for more security in the web path. Creation of new helper scripts (s
  • pamconfig,remotesmtp,mailman_conig,relayconfig).
  • Was made changes in the module email_account in order to better interaction at moment to create a new email account.
  • Some minor bug fixes for Elastix-Email_Admin.

Changes in Elastix Fax :

  • NEW MODULE Fax Queue.
  • Now errors are displayed when the fax job failed to submit and do not ignore them.
  • Remove useless code that could potentially error out the module.
  • Implementation of fax job cancelation.

Changes in Elastix PBX :

  • Add support and features to following phones: Elastix LXP200, Yealink model SIP-T38G, VP530 model, Alcatel Temporis IP800, Escene 620, Fanvil C62, Damall D3310 and Grandstream model GXV280.
  • Modified the way of displaying Reasons for Status in module weak keys.
  • In module Control Planel was made changes in function showChannel in order to fix bugs in wich the call made through a sip trunk have not been displayed in control panel.Some minor bug fixes for Elastix-PBX.

Changes in Elastix Security:

  • The instalation of this module now its much cleaner.
  • Change of files owners for more security int he path web path.
  • Some bug fixes for Elastix-Security.

Changes in Elastix System :

  • Reimplementation of GUI backup and restore operations on top of backupengine.
  • Add options to active o inactive services when reboot system in Process Status Applet.
  • Some minor bug fixes for Elastix-System.
  • Centos version was updated to 5.9
  • Kernel version was updated to 2.6.18-348.1.1
  • FreePBX version was updated to 2.8.1-16
  • Rhino version was updated to 0.99.6-0.b2
  • Asterisk version was updated to 1.8.20
  • Dadhi version was updated 2.6.1-4
  • Amongst others…

For Product details on Elastix see Here

DOWN LOAD AT  http://www.elastix.org/index.php/en/downloads/main-distro.html

Categories
Blog Calls and Lines Connectivity

Superfast Fibre Lite

I am very excited to announced that in conjunction with Gradwell.com the availability of ‘Superfast Fibre Lite’ FTTC service for only £25 + VAT per month!

Key facts

  • £25.00 + VAT per month
  • Data Limited 200GB
  • Line download speed of 15Mpbs up to 38Mbps
  • ‘Up speed’ of 5Mbps*
  • Next generation internet – does not rely on old infrastructure
  • Installation £80 + VAT (Router £39.50 + VAT inc. delivery)

 

Benefits of using Superfast fibre lite (FTTC) from Gradwell

  • It’s very fast – Minimum line download speed of 15Mpbs* up to 38Mbps*, which is twice as fast as an EFM 4 pair leased line and nearly three times as fast as Gradwell’s Premier Plus Broadband. You will receive ‘up speed’ of 5Mbps*
  • You can download and upload files in seconds, which allows you to quickly back-up your programs and data.
  • No delay in loading web pages, especially those with videos and images, which means your employees can work quickly
  • Improved performance on Virtual Private Networks (VPN) making uploading and downloading of files more efficient; making remote working and working from home a more viable option for employees
  • Improved download and upload speeds when using multimedia, conferencing facilities and live streaming services allowing them to become useful, cost-effective tools to communicate with suppliers and prospects
  • Room for growth, as your connectivity can grow with you and will be better equipped to cope with future growth in features such as high definition streaming.
  • These benefits depend on using FTTC with a good working router and computer or laptop.
    • *Mbps means Megabits per second which is a measure of data transfer speed

To discuss this in more detail or to request a quote, please give me a call on 01225580025 or email supportdesk@cyber-cottage.co.uk

Categories
Knowledge Base Support

24×7 Asterisk server monitoring with Nagios.

We offer an economical solution for end users and resellers to monitor their Asterisk and Linux servers.

Our platform monitors servers 24 hours a day 7 days a week. Hosted in a state of the art US based data centre with connections to major UK data centres and multiple connections to the internet.

We offer different levels of monitoring from simple uptime and email alerts to system load, disk space and channel usage with email and SMS notification. Web panel and firefox/Chrome plugin available to all levels to view system status.

The service is primarily aimed at Asterisk based IPPBX server but we can monitor other Linux based servers and Mitel systems as well. Our checks on Asterisk servers were customised by us to allow easy and secure deployment as we only require SSH access to make checks and this is secured by server keys. 

Nagios monitor screen

 

Service levels

Silver Level £10 setup – £2.50 per month £25.00 per year

  • Single Server, 4 services from list below & email alerts.
  • Ping test
  • SIP/IAX Peer availability
  • Asterisk channels
  • ISDN availability
  • Disk Space
  • System Load
  • Heartbeat Status
  • SIP/IAX2 registration status
  • Mitel SNMP Alarm status

Gold Level £10 setup per server – £5.00 per month £50.00 per year

  • Upto 2 Servers, 4 services per server, email and SMS alerts by subscription

In addition to the silver list:-

  • Asterisk Database status
  • Custom checks, (cost for design may be inured)

Additional options.

SMS alerts by arrangement, if using Gradwell Numbers and outbound we can integrate with the SMS API

Extra contact £5 setup

Extra server £10 setup £2.50 per month £25 per year

Extra service £5 setup £0.50 per month £5 per year

Partner options are available, Please contact us for details.  Pdf  download cymon 

Categories
Calls and Lines Connectivity

EFM Leased Lines

Highly reliable 20Mb symmetrical Internet from £350.00 per month

EFM Leased Lines (Ethernet in the First Mile) provides high speed, reliable internet connectivity for businesses who have outgrown traditional broadband, but where fibre base Ethernet services are still too expensive.EFM uses multiple copper pairs to deliver the service. These are bonded together to provide a combined service. By combining pairs you will receive a much more reliable service because if there is a fault with a single wire then the service will just slow down, rather than taking your business off line.In addition, unlike ADSL where the customer is typically responsible for reporting a fault, with EFM the service is proactively managed by the Gradwell operations centre and where a fault occurs, it is quickly spotted and resolved.Finally, if there is a copper wire fault in the BT Openreach network, EFM is provided with “Service Level 4” which aims to have an engineer resolve the fault within 6 hours.

To order EFM, you will need to contact our sales team. Orders are subject to survey and take between 25 to 90 days to be delivered. EFM is available in 1500 of the most popular UK telephone exchanges and you can be upto approximately 4km from the exchange.

To use EFM, BT Openreach will install a number of analogue copper pairs and associated wall sockets. In addition an EFM network adaptor will be installed, which provides you with an Ethernet socket. You will need to have a spare power socket available within 1M of the BT sockets.

Upgrading EFM

It is not possible to upgrade from 2 Pair EFM to 4 Pair EFM or vice versa. Should you wish to upgrade in the future, you would have to cease your line and reinstall.

We can allow some overlap of the circuits to ensure that you do not lose connectivity in these circumstances, but this may be limited to the number of pairs available as exchange capacity may have changed from the time the original order was placed to the time you wish to upgrade.

EFM Pricing

  • Gradwell EFM services are available on a 1 year or a 3 year contract
  • 3 year deal: 50% discount on installation fee
  • The first months line rental and installation fees are payable upon placing of order
Product 2 Pair EFM 4 Pair EFM
Bandwidth 2Mb to 10Mb 2Mb – 20Mb
Installation £1,200.00 – 1 year contract
50% discount – 3 year contract		 £1,650.00 – 1 year contract
50% discount – 3 year contract
Rental £240.00 per month
£2,880.00 per year		 £350.00 per month
£4,200.00 per year

Contract

All orders of EFM Leased Lines are subject to a contract, which can be downloaded here. Please return any signed contracts by either fax (01225 800 801) or by post to EFM Orders, 26 Cheltenham Street, Bath, BA2 3EX, We can handle all this for you checking teh paperwork and tracking the order.

Charges

Cancellation time Cost
 From confirmation of installation date to 5 days before installation 75% of install fee
 From 4 days to 1 day before installation 95% of install fee
From installation to RFS (Ready for Service, approx 10 days) 100% of install fee, plus 100% of year 1 fees

 

Reason Cost
Visit charge (if not covered by service contract) Various – please refer
to Openreach pricing
Time related charges during installation (if not covered by service contract) Various – please refer
to Openreach pricing
 Excess construction charge (alternate location/additional infrastructure) Various – please refer
to Openreach pricing
 Time related charges during fault repair (if not covered service contract) £80.00 per hour
Special fault investigation (e.g. customer request for an engineer when not needed) £150.00
Aborted visit (e.g. customer not able to grant engineer access) £150.00
All prices are excluding VAT.

Indicative speeds

Like ADSL, the speed an EFM circuit will run at will depend on your distance from the exchange. However, with EFM we can guarantee the minimum speed you will receive1. In our trials, we found that most customers receive a faster speed service than we can guarantee.

EFM is also a symmetrical service – meaning that both the upload and the download speed are the same. This is great if you are making Internet Telephony calls, using video, or sending / uploading large files to the internet.

Distance from local exchange EFM 2 Pair EFM 4 Pair
0m-100m   10Mb 20Mb
 200m – 500m  8Mb 16Mb
 600m – 800m  7Mb 15Mb
 900m – 1100m  7Mb 14Mb
 1200m – 2100m  6Mb 14Mb
 2200m – 2300m  6Mb 13Mb
 2400m  6Mb 12Mb
 2500m  5Mb 12Mb
 2600m – 2700m  5Mb 11Mb
 2800m – 2900m  4Mb 10Mb
 3000m – 3100m  4Mb 9Mb
 3200m  3Mb 8Mb
 3300m  –  8Mb
 3400m  –  7Mb
 3500m – 3600m  –  6Mb
 3700m  –  5Mb
 3800m  – 4Mb
 3900m  –  3Mb
 4000m+  – –
 1 If for some reason we are unable to deliver the service at the minimum guaranteed speed, you will have the option to cancel for a full refund, or continue with the slower service.
Categories
Calls and Lines Connectivity

Fibreline Broadband

Fibreline is a dedicated fibre optic internet connection, with speeds of up to 100Mbps, direct to your business premises. Delivered from the exchange, directly into your business premises, Fibreline provides a superfast business-grade internet connection, giving you the speeds your operations require when you need.

Dedicated connection from exchange to business

Opting for Fibreline at your business premises gives you a dedicated superfast connection to the internet.

Fibreline delivers fibre straight through from the exchange to your business premises. This means that the distance from the exchange is not a problem. Your data travels at the speed of light on a dedicated fibre optic circuit, so there is no opportunity to lose speed through distance from the exchange.

Why is it better than FTTC?

Whereas FTTC (Fibre to the Cabinet) uses constrained hybrid fibre optic cable and existing copper solution from the street cabinet using old copper infrastructure as many other providers, means your connection is subject to frequent changes by engineers of various suppliers.

As Fibreline is a dedicated, private line of fibre optic cable, your internet connection isn’t affected by other providers making changes.